Human Resources Customer Service

THERESA A. JOHNSON, MA HR Mgmt., BA Business Administration, PHR

**** ********** *****, **** **. Louis, MO 63367 Email: ******@*****.*** 636-***-**** (mobile)

CAREER SUMMARY

Skilled Human Resources professional with a career supported by a Masters of HR Management and experience partnering with leaders in organizations of all sizes including publicly traded, Fortune 100 organization with 100,000+ employees, privately held and non-profits. Works well as an individual contributor role or a leadership capacity, consistently developing and nurturing relationships with business partners.

RECENT ACCOMPLISHMENTS

Effective and efficiently worked through the acquisition of Time Warner Cable. This entailed relocations, severances, system integrations, and heavy recruitment efforts; created offers and hired 110 employees in a 6-month period

Led the Finance Hiring Initiative wherein 135+ employees were hired within 5 months according to an incredibly detailed timeline; worked with 20+ vendors by ensuring SOWs and MSAs were approved and in place

Project Lead on HRBP training program during promising Comcast acquisition

Successfully negotiated three union contracts with the United Steel Workers Union

Trained for and taught instructor-led trainings for corporate leadership – “Effective Interviewing & Selection,” “Leading/Engaging in a Respectful Workplace,” “Presenting Effective Performance Review Conversations,” and “Leadership Effectiveness”

Effectively provide HR support to five separate corrugated container manufacturing plants throughout the Midwest

PROFESSIONAL EXPERIENCE

WESTROCK CORRUGATED CONTAINER, Chesterfield, MO 12/2021-Present

REGIONAL HR MANAGER - MIDWEST

Serve as a subject matter expert in all aspects of Human Resources to employees and company leadership

Conduct complex/sensitive employee investigations and assist with action plans and outcomes

Maintain comprehensive knowledge of policies and four separate collective bargaining agreements

Administer and monitor FMLA, LOAs, and ADA accommodation requests for five manufacturing plants

Complete sourcing and offers to salaried candidates for employment for five MO business units

Maintain relationships between the Company and related unions

PASSION HR 07/2021 to 12/2021

HUMAN RESOURCES CONTRACTOR/MANAGER

Completed companywide I9 audits

Re-wrote employee handbook to ensure clear and concise information

Wrote/updated company policies and procedures to ensure clear understanding of information

Completed salary surveys and obtained approvals to increase wages for employees who were being compensated below market benchmarks

CHARTER COMMUNICATIONS (aka Spectrum) – St. Louis, MO 07/2011 to 04/2021

CORPORATE- SENIOR HUMAN RESOURCE BUSINESS PARTNER

Served as a knowledgeable resource for corporate employees and management regarding policies, procedures, and handbook content ensuring full legal compliance

Functioned as liaison between leadership and employees by managing questions and assisting in the resolution of work-related issues

Conducted complex/sensitive employee investigations and assist with action plans and outcomes

Maintained comprehensive knowledge or employee benefit programs, present annual enrollment meetings and new hire orientations

Provided training to leaders on employment law, leadership essentials, and talent acquisition

Ensured that hourly rates and annual salaries remained competitive by completing market surveys and benchmarking an at least an annual timeline; or as needed in more urgent situations

Collaborated diligently with recruiters and leadership to ensure all job offers were equitable and approved appropriately

Involved in all facets of employee benefits including conducting open enrollment meetings, HSAs, HRAs, 401(k)

Administered and monitored sensitive FMLs, LOAs, Americans with Disabilities Accommodation requests

CORPORATE HUMAN RESOURCE BUSINESS PARTNER (05/2013 to 03/2016); promoted to Sr. HRBP

HUMAN RESOURCES GENERALIST (CALL CENTER; 07/2011 to 5/2013); promoted to Corporate HRBP

MARYGROVE – St. Louis, MO 12/2009 to 6/2011

HUMAN RESOURCE MANAGER

Functioned as complete support system for supervisors and departmental managers insuring a smooth, fair, and legal operation, investigations as appropriate

Responsible for full cycle recruitment and employee orientations, backgrounds, and verifications

Completed benefit and leave administration, new hire enrollments, open enrollments

Served as employee relations coordinator for campus, monitor FMLA, EAP and LOAs and sensitive ADA accommodation requests.

Full cycle recruitment: place ads, source, create offer letters and complete background checks

Presented campus training to all levels of leadership

RKS, INC – Wentzville, MO 1998 to 2009

HUMAN RESOURCE MANAGER

Functioned as complete support system for supervisors and departmental managers insuring a smooth, fair, and legal operation

Chaired monthly meetings for all departmental supervisors to address and fulfill training needs

Created and administered all company policies; created Employee Handbook

Assisted in benefit administration for current employees and COBRA as elected; monitored and processed sensitive FMLA, LOA and ADA cases and accommodation requests

Full cycle recruitment: place ads, source, create offer letters and complete background checks

Prepared cases for unemployment; attended hearings as employer representative

Served as employee relations coordinator for 300+ employees in four locations

Oversaw administration on Workman’s’ Compensation injuries, continued case management

EDUCATION

Webster University – St. Louis, MO

Master of Arts - Human Resource Management

Bachelor of Arts – Business Administration

CERTIFICATIONS & MEMBERSHIPS

Professional in Human Resources (PHR)

COMMUNITY INVOLVEMENT – ELECTED OFFICIAL

Cottleville Fire Protection District; BOARD OF DIRECTORS – elected to 4-year term

SYSTEMS KNOWLEDGE

ADP, Kronos, JDE, PeopleSoft, Windows, Microsoft Office; PowerPoint, Word, Excel, Skype, Lync, Teams, Workforce, Workbrain

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