Client Relations Customer Experience
Resume:
Kenneth B. Thorpe
Dedicated, Hardworking, Consistent
Lakeland Fl. 33801
**********@*****.***
EXPERIENCE
MidFlorida Credit Union, Lakeland FL.- Teller Manager June. 2023-Current
Supervises teller staff. Directs the day-to-day operations activities of the Teller area including teller balancing, ordering cash, cash vault balancing, scheduling teller staff, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact. Promotes Bank products and services through identifying referral opportunities and directing Customers to the appropriate Bank representative. Approves transactions within assigned authority limits using discretion and independent judgment while ensuring that the Bank's policies and security procedures are being followed.
Our Care, Tampa FL. - Recruitment Manager
July. 2022- March, 2023 (Contract Ended)
Direct hiring of CNA and HHA staff. Conduct interviews and do background checks through ACHA website. Check employee referrals and administer drug testing when needed. Post on indeed and other job board sites. Maintain employee compliance and records.
Develop and maintain relationships with client and caregiver census consistent with the company's mission, values, ethics, and standards. Assist with on-boarding and management of direct care staff. Develop and maintain care plans and schedules for client census. Respond to the service and scheduling needs of the patients and direct care staff. Review and adhere to company, federal, and state regulations. Monitor and maintain the solvency of the Regional Office. Utilize company software.
● Weekly Metrics of 3-6 hires
● Weekly Metrics of 15-18 interviews
● Weekly metrics of 30 - 45 cold calls
SEQUEL CARE OF FLORIDA, Pinellas Park FL. - Hiring Manager Jan. 2022- July 2022 (Contract Ended)
Client relations, Scheduling interviews and hiring of new employees. Onboarding new employees. Scheduling and running new hire orientations. Scheduling new employees' background and drug tests. Posting new job postings on indeed websites. Doing weekly and monthly audits. Pre screening new employees. Running training seminars. Maintaining all employee records for my division.
USA STAFFING, Tampa FL. — STAFFING COORDINATOR
Nov. 2021 - Dec. 2021 (Contract Ended)
Client relations, Onboarding new employees, Scheduling new employees background and drug test, Interviewing new employees for assignments, SKILLS
Recruitment, Office
management, Data entry,
Conflict resolution, Sales and
marketing, Client relations,
Osha 30 certified, Business
development, Call center
management, Emergency
medical support,
Keeping Metrics.
AWARDS
Argosy University
Dean's list. 3.7 GPA
posting jobs on job search sites for new assignments. QUEST DIAGNOSTICS, Tampa FL. — CUSTOMER SERVICE REP Aug. 2021 - NOV. 2021 (Contract Ended)
Answering inbound calls, sending encrypted emails of pt results, customer relations, problem solving of customer issues.
MED-X STAFFING, Tampa FL. — STAFFING COORDINATOR/
SCHEDULER
Apr. 2021- Aug. 2021 (Contract Ended)
Client relations, Onboarding new employees, Scheduling new employees background and drug test, Interviewing new employees for assignments, Scheduling work shifts, Checking and approving timesheets. ORION PROTECTIVE SERVICE, Bridgeport CT. — OPERATIONS MANAGER/ HUMAN RESOURCES ASSISTANT
Aug. 2015 - Sept. 2019
Management of Ct. and Mass. sites, Scheduling employees for work, Onboarding new employees, Client relations, Oversight of diminishing overtime, Implementing new policies and procedures, Improvement of productivity, Setting training standards. Scheduling interviews and hiring of new employees. Onboarding new employees. Scheduling and running new hire orientations. Scheduling new employees' background and drug tests. Posting new job postings on indeed websites.
INDUSTRIAL MEDICAL SUPPORT, Lynbrook NY. — FIELD
TRAINING MANAGER/HSMT
May. 2017 - May. 2018
Client relations, Training newly hired employees on company policies and procedures, Implementing new policies and procedures, Improvement of productivity, Setting training standards, Assessing pt conditions & determining best course of treatment,Safety walks, documentation and reports to foreman, leading safety meetings weekly, New employee orientation, Drug testing .
EDUCATION
ARGOSY UNIVERSITY, Phoenix AZ. — ASSOCIATES DEGREE BUSINESS ADMINISTRATION
Jan. 2015 - Jan. 2017
High honors
NEW HAVEN SPONSORSHIP HOSPITAL, New Haven CT. —
EMERGENCY MEDICAL TECHNICIAN
Sep. 2010 - Dec. 2010
HIGH SCHOOL in the COMMUNITY, New Haven CT. — HIGH SCHOOL DIPLOMA
Sep. 1998 - Jul. 2002
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