Customer Service Support
Resume:
MASHANDA
CANNON
*************@*****.***
LinkedIn Profile
OBJECTIVE
To obtain a position as a team-player or leader in a people-oriented organization where I can maximize my clerical/administrative experience in a challenging environment that allows me to utilize my professionalism and attention to details, which are fueled by my passion to be the best at what I do to achieve the corporate goals.
I work well with or without supervision. Ability to prioritize and remain focused on the essence of an issue. Excellent with customer support services. Skilled at learning new concepts quickly while working well under pressure.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
EDUCATION
Bachelor of Science in Psychology University of North Dakota
Jan 2013 – Apr 2015
EXPERIENCE
Carle Health September 2022 to Present
Greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties billing check out
UBER/ LYFT / GRUBHUB/ INSTA-CART
DRIVER
January 2015 to Present
Drive customer to and from point of origination. Maintain Current State
Requirements destination. Maintain Cleanliness. Customer Service. Report incidents.
Maintain Professionalism. Correspond with team for updates. Greet and salute riders.
Stay updated with new policies. Maintain customer safety during trip. Use Uber
RUGGEIRI Commercial Estate Team Office Assistant/Receptionist
March 2022 to July 2022
Answer multi-line telephones and direct the calls, Update Leases v Create Leases v Update Rent Roll, Collect Rent, Update Rent manifest, Greet and direct visitors and vendors, Manage all Clerical Needs for tenants, Promptly address residents’ requests and complaints, Notary Receive, sort, and forward incoming mail, Schedule conferences, Assist in ordering business and office supplies Assists with clerical duties such as inputting, photocopying, faxing, filing, collating etc., Maintenance upkeep and contact services
Sanford Health
Logistics Technicians / Patient Access Representative
January 2019 to April 2021
Responsible for the daily inventory, receiving and distribution of supplies, equipment and/or instruments as directed by the department. May undertake the procuring of rental equipment. Maintain inventory control procedures in order to maintain safety, quality and accuracy. Decontamination and sterilization familiarity with location of inventory in the department and throughout designated units. Patient registration and scheduling, greeting, verify patient demographics to accurately register and/or schedule patients. Create electronic files; provide, scan, and route necessary forms and documents. Educate patients/residents.
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures. Collect co-payments, pre-payments, and/or payments on account balances. Schedule patient appointments and procedures, obtain and coordinate referrals, conduct preauthorization, arrange interpreter services, check patients in/out. Collaborate with nursing team and providers to coordinate appointments to meet patients' needs. Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones that serve as a switchboard operator calling codes and paging providers.
Laquinta
Housekeeping-Bookkeeping
November 2019 to March 2020
Keep facilities and common areas clean and maintained, Vacuum, sweep, and mop floors.
Clean and stock restrooms. Clean up spills with appropriate equipment.
Notify managers of necessary repairs. Collect and dispose of trash. Assist guests when necessary. Keep linen room stocked.
Kuehne + Nagel
Ocean Export Agent
March 2018 to October 2019
Communication with carriers/agents/clients to make sure all documents issued correctly.
Carry out the instruction/working procedures defined by management in order to achieve the highest level of customer service. Respect the company rules in terms of work in an accurate manner/keep the deadline/good telephone manners as well as other regulations described by company handbook. Be responsible for chasing the outstanding with clients or agents and report to customer service staff in case failed. Create Bill of Lading Draft. Update Shipper Instructions. Update ITN numbers. Update Booking Confirmations. Notate all accounts approved per location. E-file Process Billing Documents and submit for payment.
Center for Rural Health
Research Assistant
January 2013 to December 2015
Information Gathering, Report Generation, Programmatic tracking, Meeting Support.
Update Elder Abuse Codes, Compile list of potential partners.
Update Resource lists (Phone number and Links for reference sites).
Create Elder Code Interactive Tool Kits.
Prepare resources for Tribal governments.
Design and prepare high-quality technical reports and forms Organize material for nation events.
Grant team member compile information making judgment calls and using critical thinking to plan, execute and successfully complete projects related to the grant.
Contribute to the timely and effective completion of project objectives.
Correspond by phone, email, and in writing with government agencies, organizations, and individuals in a professional manner.
Work independently and use time management skill to meet project deadlines
Staff Mark/ RR Donnelley
Office Assistant / Brokerage / OS&D Account Specialist
January 2011 to December 2013 -2015 to 2018
Office assist, track shipments, update invoices, filing, trace payments.
Correspond by phone, email, and in writing with government agencies, organizations, and individuals in a professional manner. Complete all required documentation and resolution for any outstanding customer issues in a timely manner, including but not limited to the following: Accessorial both internal/external, OS & D issues (overage, shortage & damages), No Freight issues, missing 8125’s, TBD’s/ASR Reported issues, OM-Order Errors. Maintain FMS/ETM
Screen Integrity. Coordinate all communication from shipping dept.’s/customers’ facilities amongst all pertinent internal departments. Responsible for daily communication between internal and external customers. Responsible for all incoming calls, taking orders, updating information and ensuring resolution of customer issues. Manifest orders, create orders, and attach orders to Manifest.
Maintain effective relationships with internal and external customers, Dispatch
Manifests, trace Manifests, dispatch Manifest from FMS. Determine valid transit times from origin to destination, ensuring that all customer expectations are met.
Enova Financial / DSL Logistics/ LaSalle Network
Administrative Assistant /Clerical/Recruiter
January 2007 to December 2012
Inbound/Outbound calls 150 per day, Application assist 18 per day, Customer support, reset password, and update Banking, email and personal information. 300 dials per day, 15 appointments per day. Credit, identity run, payment adjust, collection, third party verify, withdraw extend loans. Dicta phone, Faxing/ filing, planning events, in house outgoing mail manage, dispatch, proof reading, client assist tracking orders, tracing, client information update, document scanning.
Strives Staffing
Office Manager Assistant / Sales
January 2004 to December 2008
Hiring, Employee packet process, Marketing, publishing, Recruiting, Client representation, Operator.
Westwood Tech College
Senior Admissions-Administrative Assistant
January 2001 to December 2003
Lead rotation, Receptionist, Student enrollment update, Lead management per excel and prospective enrollment, 300 call per day, 15 application per day, 5 enrollments per day, greet visitors, testing and minute tracking.
Cushman & Wakefield
Administrative Assistant
January 1997 to December 2000
Receptionist, Dock operator, Package Tracking, Office Supply ordering, dispatching, Client assist, updating time cad information, Data processing, Order processing, mailing sorting.
SKILLS
•Microsoft Office
•E-MDs
•RDS
•Rectangle
•NextGen
•Epic (11 years)
•Data Processing
•Outlook
•Notes
•Faxing
•Filing
•Scanning
•IBM/400
•A/P
•MTES
•MGTM
•Microsoft Excel / Word
•Administrative experience
•Computer skills
•Customer service
•Dispatching
•Driving
•Medical office experience
•Data entry
•Management
•Recruiting
•Microsoft PowerPoint
•Project management
•Medical terminology
•Front desk
•Office Management
•Clerical Experience
•Medical Scheduling / Billing
•Insurance Verification
•QuickBooks
•Multi-line Phone Systems
•Google Docs
•NetSuite
•SAP
•Google Suite
•Google Ad Manager
•Accounting
•Salesforce
•Facebook Advertising
•Google Analytics
•Email Marketing
•Blogging
•Social Media Management
•Events management
•Travel, Attractions & Events planning
•Proofreading
•Google AdWords
•Budgeting
•AS400
•Product management
•Windows
•Communication skills
•Academic advising
•Document management
•Analysis skills
•Medical receptionist
•Office experience
•Medical records
•Typing
CERTIFICATIONS AND LICENSES
Driver's License
CPR Certification
Certified Notary Public June 2022 to June 2026
National Peer Support Specialist March 2020 to Present
Contact this candidate