Customer Service Data Entry

Printing payroll checks and multiple business correspondences for over 300 companies and their

employees.

Working proficiently in Microsoft applications, Adobe Acrobat Pro, Salesforce and Zendesk to communicate with various departments and print documents to be inserted. Operating inserting machinery and mail meter machines to send out checks, letters, etc. via US Mail to employee homes as well as shipping UPS and FedEx packages to customer locations. Perform maintenance on inserting machines and printers, troubleshoot issues with machines and fix if possible.

Responsible for completing requests in Salesforce from various departments regarding printing and shipping of checks/documents.

Researching shipping / delivery issues and corresponding with various departments to resolve urgent situations.

Updating and maintaining customer information databases with shipping information for all customer addresses..

Knowledgeable in sensitive document handling requirements and understand importance of working under contract SLA’s.

Provide training to new hires for all processes in the Fulfillment department to ensure all team members are cross trained and able to multi-task easily. Collaborating with department support staff to create SOP documents and training criteria. Provide back up to Supervisor when needed to ensure fulfillment team is working productively, efficiently and accurately.

Onesource Virtual, Coppell, TX May 2016-July 2024

SENIOR FULFILLMENT TEAM LEAD

W O R K E X P E R I E N C E S

S U M M A R Y

972-***-**** *********@*****.***

221 Rancho Dr., Saginaw, TX 76179

NOTARY PUBLIC / DATA

J E N N I F E R ADMINISTRATOR

C O D Y

I am a quick learning notary public and experienced data administrator with excellent multi-tasking skills, paying close attention to detail, with a commitment to integrity and transparency at all times.

I am able to use my experiences and skills to research and problem solve quickly and efficiently.

COMMUNICATION

/ TELESERVICES

PROFICIENT CLERICAL

SKILLS

EXCELLENT PROBLEM

SOLVING

MULTI-TASKING

/ COORDINATION

S K I L L S

1988-1992

Irving, TX

NIMITZ HIGH SCHOOL

NOTARY PUBLIC ASSOCIATION OF TEXAS 2024

E D U C A T I O N

2004-2014

2000 - 2004

1996-2000

Harte-Hanks Corp., Fort Worth, TX

PROJECT COORDINATOR/CUSTOMER SERVICE REP

Responsible for updating shipping files from daily manifests Sorting and filing of orders and transportation document Processing rebates

Data Entry of Business Reply Cards and Surveys

Harte-Hanks Corp., Fort Worth, TX

TRANSPORTATION AND DATA ENTRY, 2000 - 2004

Packing and shipping of orders

Staging materials from warehouse

Printing and sorting daily orders

Harte-Hanks Corp., Fort Worth, TX

PRODUCTION AND PRINTING CREW

Responsible for coordinating assemblies and distribution of products Assisting account managers with set up and receiving of items, posting items to websites and creating images of items for websites

Assisting account managers with reporting, billing and invoicing to client. Incoming calls for several customer service lines for different clients. Incoming calls for several customer service lines for different clients. Website support – including navigation of sites and troubleshooting for client website NOTARY PUBLIC OF TEXAS

Texas 2024

Independent Notary Public

Notarize garnishment letters for various customers at Onesource Virtual Choir

Volleyball

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