Office Support Specialist
Resume:
Baltimore, MD *****
***********@*****.***
Kyla Chase- Webb
Administrative assistant, Clerical, Customer service, Multi-line telephone systems, Data entry/verification, Reading comprehension, Business correspondence and workflow, Microsoft software, Phone screening, File/Cabinet management, Strategic planning, Financial transactions, Hospitality, Training, Stock/Shipping, Order placement, Special requirements, Sourcing, Attracting, Screening, Appointment setting, Coordinator and Cash handling. Enoch Pratt Free Library,Baltimore Md 21201— Office Support Specialist III
February 2023 - PRESENT
● Perform routine/repetitive tasks.
● Sort,search, route, pack/unpack books and mail.
● Maintain a clean and safe office space.
● Operate Postage meter.
● Lift more than 50 pounds.
● Answer incoming calls professionally while providing excellent customer service.
● Produce weekly reports for cycle time and accomplishments of that day.
● Ensure proper inventory control.
● Develop organizational and time management skills to efficiently manage multiple tasks simultaneously.
Hyatt Place Baltimore, MD 21202, Night Auditor
August 2023 – Present
● Assisted, supervised and trained new employees.
● Prepared year-end tax documents.
● Maintained a high level of confidentiality of sensitive hotel and customer information.
● Performed bookkeeping duties while assisting the general and front desk manager.
● Updated customer accounts as needed.
● Front desk duties
● Take customer payments.
● Worked from home.
● Track and accept company checks written to the hotel.
● General cashier duties at the hotel bar.
● Provide excellent customer service to ensure guests have desired hotel experience.
Hyatt Place BWI, Linthicum, MD 21090— Sales and Accounts Administrator
August 2021 - February 2023
● Greeted customers with a professional demeanor at all times.
● Processed invoices and reconciled accounts.
● Performed bookkeeping duties while assisting the general and front desk manager.
● Demonstrated communication and customer service skills.
● Made shuttle service calls.
● Wrote maintenance tickets.
● Utilized problem-solving skills to resolve complex issues with customer invoices and payments.
● Helped prepare and take down breakfast.
● Served as a primary point of contact for employee and customer relation issues.
● Receive mail.
● Helped train new beginners.
● Managed accounts and invoices including third-parties.
● Prepared year-end tax documents.
● Conducted research and analysis of account discrepancies to identify errors and or inconsistencies in data entry or calculations.
● Reviewed reports for accuency for workflow.
● Print and scan documents.
● Served as a front desk assistant.
● Generated monthly financial statements for management review before emailing them to partners.
● Maintained confidentiality of sensitive hotel and customer information.
● Performed bookkeeping duties while assisting the general and front desk manager.
● Updating customer accounts with current payment and general information.
Home Depot, Baltimore, MD 21227— Order Fulfillment January 2021 - June 2021
● Assigned and located customers’ orders.
● Proficiently operated forklift and tray jack when needed.
● Update displays.
● Utilize knowledge of warehouse operations procedures to ensure an efficient order filling process.
● Demonstrate strong organizational skills to ensure accurate order fulfillment.
● Ensure proper labeling, stacking and wrapping of products before issuing them out.
● Verified incoming products, part numbers, and quantities against receiving documentation.
● Followed all company policies for shipping and receiving mail.
● Lifted more than 80 pounds.
● Maintained cleanliness and safety standards in the warehouse while performing tasks.
● Accurately picked and filled orders using a handheld scanner. EDUCATION
Fairmont Heights HS— High School Diploma
September 2017- May 2018,Greater Landover, MD 20785 Heavy Duty Equipment— Cert
March 2023- June 2023,Greater Landover, MD 20785
Certificates
OSHA 10
NCCER
CPR
Medical Administrative Assistant with Billing and Coding SKILLS
Administrative assistant, Clerical, Customer service, Multi-line telephone systems, Data entry/verification, Reading comprehension, Business correspondence and workflow, Microsoft software, Phone screening, File/Cabinet management, Strategic planning, Financial transactions, Hospitality, Training, Stock/Shipping, Order placement, Special requirements, Sourcing, Attracting, Screening, Appointment setting, Coordinator and Cash handling`.
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