Customer Service Business Manager

KELLI D. GROVES

*** *. **** ***. ******, CA *****

559-***-**** *************@*****.***

BUSINESS MANAGER / DIRECTOR

SUMMARY OF QUALIFICATIONS

Forward-thinking leader who inspires growth and team collaboration in support of increasing productivity.

Known for customer service quality with a positive “can do” attitude, integrity and accountability.

Possess a strong commitment to the company with a high aptitude for learning new job functions.

Accomplished at working under pressure and meeting deadlines in a fast paced environment.

Results oriented, reliable, goal driven achiever who consistently meets and exceeds company expectations.

Exceptional organizational and time management skills to forecast plans and work efficiently.

Collaborative team member and leader with a strong work ethic always ready to meet new challenges.

Excellent problem solving skills to implement quick and proper resolutions and mediate conflict.

Outstanding interpersonal, oral and written communications skills at all levels of an organization.

Computer Skills: Trash Flow, Microsoft Office: Excel, Word, and QuickBooks.

EMPLOYMENT HISTORY

TULE TRASH CO. LLC Pixley, CA June 2008 to February 2017

Family owned and operated since 1989. Residential and Commercial refuse collection. Roll off bin services for large companies: construction and residential. http://www.tuletrash.com

Office Manager

Perform all AP/AR and HR activities including customer service relations, phones, walk in payments and Data entry. Setup vendors and customers in Trash Flow & QuickBooks; time tracking and payroll.

Assemble financial reports for the county or city officials. Reconcile accounts. Maintain company records in multiple software programs. Dispatch and delegate duties to staff. Keep sensitive information confidential.

Problem solves issues with staff, vendors and customers. Maintain files and create company procedures.

Design company documents-master forms. Oversee office operations and Sales.

Troubleshoot all office equipment: computers, printers, and phones.

Manage time efficiently and keep costs to a minimum.

Increased office proficiency by upgrading old computer systems.

Excel in maintaining customer satisfaction as a top priority.

RODAN & FIELDS Visalia, CA April 2015 to June 2016

Independent Consultant Sales of Skin Care Products

Consult with clients to ensure best products selected to meet their needs resulting in customer satisfaction. Maintain website, portfolios, sales, ordering, and advertising

EMPTY NEST Fresno, CA (.Moved out of state) July 2003 to April 2008

Maintenance Technician

Maintained buildings and businesses. Cleaned banks, medical buildings and offices.

Stripped, waxed and buffed floors when needed.

Worked at night unsupervised. Attained a very high level of customer satisfaction.

Always went the extra mile to provide a clean environment

DOUBLE E DISTR.IBUTIONS Riverdale, CA (Business Closed) July 2000 to Feb 2005

Office Assistant / Customer Relations

Fresno Bee newspaper distributor for Kings Canyon and Squaw Valley California.

Maintained detailed records using MS Word, Excel & QuickBooks for AR/AP.

Reconciled accounts and performed light bookkeeping.

Increased profits through diligence in customer contact. Helped keep business stay on track and organized.

DR. STEVEN SUMIDA Visalia, CA Feb 2000 to Jan 2001

Periodontal Assistant

Assisted Dentist who specialized in prevention and diagnosis and treatment (surgery) of periodontal disease.

Sterilized, packaged and set up all surgical instruments for procedures. Developed and read x-rays.

Assisted in front office as needed. Ensured patients were comfortable during visit.

Learned to assist with surgical procedures within 3 weeks with no prior schooling or training.

DEPARTMENT of SOCIAL SERVICES - TULARE COUNTY Visalia, CA May 1999 to Feb 2000

Back Office Assistant (Temporary Assignment through DSS)

Organized files, completed documents, made copies and assisted social workers as needed.

EARLY CALIFORNIA FOODS Visalia, CA (Food Processing Plant) 1997 to 1999

Nightshift Custodian 1998 to 1999

Cleaning, stocking, making sure everything is in good working order. Minor repairs. Mixed and used various chemicals according to OSHA standards. Attended trainings as required.

Worked unsupervised. Time management & trouble shooting.

Wanted to do something different

Quality Control Technician 1997 to 1998

Performed quality control on the food processing line.

Worked in very fast paced environment with long hours.

Recommended by supervisor for higher paying Nightshift Custodian position.

PROFESSIONAL ORGANIZATION MEMBERSHIPS

Girl Scouts Visalia, CA 1989 / City of Tulare Softball League, Tulare CA 2009 to 2011

EDUCATION

Manicurist License – Passed State Board Exam Oct 1993

Manicurist training at Federico’s Beauty College Visalia, CA Mar 1993 to Sept 1993

GED Redwood High School/Visalia Adult School, Visalia, CA July 1992

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