Customer Service System Administrator

Wixom, MI ***** 813-***-**** **********@******.***

WENDY RAMIREZ

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL

SUMMARY

SKILLS ● Remote Support

● Data Backup and Recovery

● License Management

● System Troubleshooting

Demonstrate leadership

and foster collaborative

team approach.

●

Establish and maintain

effective working

relationships.

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Self-starter. Detail

oriented and team

focused.

●

Adopts customer friendly

approach and maintains

collaborative and

cooperative approach to

interactions.

●

Administrative Support,

Strong customer service

and human relations skills,

Outbound and inbound

call experience, Problem

solving, and performance

analysis abilities. Excellent

organizational skills and

ability to meet deadlines,

requiring Windows, Word,

Excel. Google, Outlook.

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ASSOCIATE SYSTEM ADMINISTRATOR 09/2022 to Current

Nielsen, Wixom, MI

PANEL RELATIONS SPECIALIST 03/2015 to 09/2022

Nielsen, Tampa

WORK HISTORY

Responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights.

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Maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by contractual changes.

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Add and Remove products and services as requested ensuring contracts are in place and maintained. Seeks out information and data to evaluate, prioritize and formulate best solutions or practices.

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● Performs or assists in troubleshooting and diagnosing. RESEARCH INTERVIEWER 01/2013 to 03/2015

Nielsen, Tampa, FL

DOCUMENT PROCESSOR 01/2012 to 01/2013

Nationwide Title Clearing Company, Palm Harbor, FL CLINIC RECEPTIONIST 01/2011 to 01/2012

CMA, Tampa, FL

Monitored panelist performance metrics to identify potential issues and implement corrective actions as needed.

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Collaborated with cross-functional teams to develop innovative solutions for addressing panelist concerns and challenges.

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Contributed to development of policies and procedures for effective panel management, ensuring consistent practices across all projects.

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Facilitated open communication channels between panelists and research teams, promoting transparency and trust throughout study process.

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Cultivated strong relationships with panel members, fostering sense of trust and reliability in research process.

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Safeguarded sensitive personal information by adhering strictly to privacy regulations when handling participant data.

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Developed comprehensive onboarding process for new panelists, providing thorough orientation and training to ensure their success.

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Provided exceptional customer service, addressing inquiries from both internal stakeholders and external panel members promptly and professionally.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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● Investigated and resolved customer inquiries and complaints quickly.

● Enlists Households cooperation in keeping TV diary.

● Persuades reluctant respondents to cooperate.

● Accurate coding of respondent's answers.

● Follows strict guidelines for obtaining consistently unbiased raw data.

● Answer respondents questions about the Company, & study procedures.

● Practices good customer service techniques at all times.

● Maintain confidentiality of procedures, scripts and respondent information at all times. Followed established guidelines and recommendations from supervisors to complete quality interviews.

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Processed documents for residential mortgage such as lien releases, assignments and MERS services.

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Examined documentation for mortgages to verify properties legal descriptions, ownerships, or restrictions.

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Prepared reports describing any title encumbrances and outlining actions needed to clear titles.

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Retrieved and examined real estate closing files for accuracy and executed according to regulations.

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Prepared and issue title commitments, title insurance policies and reals estate closing statements.

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Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.

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Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.

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● Greeted patients, scheduled appointments and maintained records and accounts. Called patients to remind of upcoming appointments and help schedule testing for off-site services.

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Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.

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● Improved communication between patients and medical staff with accurate message relay.

● Streamlined appointment scheduling for improved clinic flow and reduced wait times. Verified insurance information, facilitating smooth billing process for both patients and clinic.

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Maintained medical record database with up-to-date patient information and provided information to other providers.

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Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.

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Everest University - Tampa, Tampa, FL

Associate In Science Medical Billing & Coding, Medical Coding, 01/2014 Aguilas International, Tampa, FL

Certified Nursing Assistant, 11/2011

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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