Human Resource Payroll Systems

Luwerndran Naidoo

Cell:060*******

** ******* ****

Northdale Pietermaritzburg

3201

Personal Information

Identity Number: 790**********

Sex: Male

Marital Status: Married

Drivers License: Code EB(08)

Criminal Offences: None

Health: Excellent

Telephone: 060*******

Alternate E-mail : **********.******@**********.***.** Summary of Educational Qualification

Qualification: Matric

Subjects:

English(HG) – D

Afrikaans(HG) – D

Mathematics(SG) – D

Accounting(HG) – D

Business Economics(HG) – D

Economics(HG) – A

Completed Studies (Awaiting Results)

NQF 5 – RPL – Public Administration through PSETA

Subjects:-

• Apply client service techniques to improve service delivery (6 credits)

• Build teams to meet set goals and objectives (3 credits)

• Interpret and manage conflicts within the workplace (8 credits)

• Manage diversity in the workplace (14 credits)

• Manage the development and performance of human capital in the public sector (12 credits)

• Promote a learning culture in an organisation (3 credits)

• Apply principles of knowledge management to organisational transformation (10 credits)

• Manage service delivery improvement (8 credits)

• Analyse leadership and related theories in a work context (8 credits)

• Apply a systems approach to decision making (6 credits)

• Create opportunities for innovation and lead projects to meet innovative ideas (4 credits)

• Create and manage an environment that promotes innovation (6 credits)

• Apply South African legislation and policy affecting public administration (10 credits)

• Analyse, interpret and communicate information (9 credits)

• Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration (8 credits)

• Manage and develop oneself in the public sector work environment (10 credits)

• Apply principles of risk management (8 credits)

• Formulate and evaluate public sector policies and regulations (8 credits) Courses and Workshops

• Introduction to PERSAL (Completed prior 2001)

• PERSAL Controllers Course (Certificate Attached)

• PERSAL Establishment Course (Certificate Attached)

• PERSAL Administration Course (Certificate Attached)

• PILIR(Policy on Incapacity Leave and ill Health Retirement) Workshop

• Recruitment & Selection Workshop

• EPMDS(Employee Performance Management and Development System) Workshop

• Human Resource Planning(PALAMA)

• MPAT(Management Performance Assessment Tool) Training by Office of the Premier

• Change Management(Global Prospectus)

• EPMDS Online Course – National School of Government Computer Literacy & Systems

• PERSAL(Personnel & Salary Administration System – Government Payroll System)

& FTP – extensive knowledge of over 20 years’ experience of working with the PERSAL system, functionality & capability(technical, User functionality and reporting) and providing input in collaboration with the KZN Persal Management on changes and system enhancements

• Microsoft Word, Microsoft Excel – Advanced Skills (Pivot Tables, VLookup, Graphs, Charts) Microsoft Powerpoint, Microsoft Outlook, Microsoft Access (created databases for managing information of specific data like PERSAL Users, PERSAL Information, PERSAL Audits and PERSAL Training)

• Web Browsers – Google Chrome, Internet Explorer, Firefox Vulindlela(Web Based Database of Government Reports)

• COGNOS(Impromptu) – Management Reports and Database of Government HR Data

• MPAT System – Web Based Database of Government Assessment)

• HR Connect – Web Based HRD Database and Tool

• ECM – Enterprise Content Management System – Web Based Paperless Data Management Tool

• Smartgov (E- Leave System & E-Submission) (KZNCOGTA & KZN OFFICE OF THE PREMIER) – Electronic Leave System to capture and approve leave and then interface into PERSAL and electronic submissions.( Super Administrator)

• Electronic Document Delivery System - (EDD – Electronic Payslips) (Provincial Administrator)

• MS Teams – Virtual Meeting Platform

• Provincial E-Recruitment System – Provincial Super Administrator Skills

• Analytical Thinker and Accuracy (able to interpret specific information requirements to develop electronic data information for HR and Strategic report purposes, information presented was cross referenced with other data to ensure accuracy and authenticity of data)

• Problem Solving Skills (able to efficiently and effectively solve problems or implement problem solving interventions)

• Work Ethic, Integrity and Confidentiality (No disciplinary or adverse remarks against my performance during my 23 year Public Service Career, numerous performance awards that bear testament to high level performance, managed and maintained sensitive data and oversaw the PERSAL system at the KZN DOT which on average saw R 1 billion rand pass through the system annually, during my tenure as Acting Assistant Manager : HR Info Systems had a clean audit for PERSAL User Management for 7 consecutive years as audited by the Auditor-General of SA)

• Leadership, Planning and Organizing (Junior Management in Public Service)-

(Performed the duties of Acting Assistant Manager for 4 and a half years, was asked to Chair and Project Manage, numerous projects within the KZN DOT, including the implementation of Biometrics for PERSAL, the HR Connect Project for Skills and HR as well as be part of several committees in the Department)

• Communication and Public Presentation Skills (Presented information and statistics at numerous forums, also tasked to conduct training workshops and facilitate meetings on behalf of Chief Director: HRM, including MPAT)

• Collaboration (Worked as part of several committees to achieve common goals and targets including the Electronic Content Management Project information gathering, problem shooting and implementation.

• Adaptability (although my strengths were in HR Information Systems, I was constantly asked to provide advice and guidance on the design and setup of several information systems)

• Chair Departmental and Provincial Project Teams

Knowledge of Legislation

• Public Service Act

• Public Service Regulations

• Labour Relations Act

• Employment Equity Act

• PSCBC Resolutions

• Basic Conditions of Employment Act

• Government Employees Pension Law

• Skills Development Act

• Public Finance Management Act(PFMA) and Treasury Regulations

• DPSA Directives ( Leave; Performance Management; etc)

• Provincial PERSAL Policy and DPSA handbook on PERSAL Functionality

• National and Provincial Practice Notes (Treasury)

• KZN Provincial Directives with regards to cost cutting measures related to filling of vacant posts

Performance Awards

• 2001/2002 – A Category Bonus Award

• 2003/2004 – A Category Bonus Award

• 2006/2007 – B Category Bonus Award

• 2007/2008 – C Category Bonus Award

• 2008/2009 – B Category Bonus Award

• 2010/2011 – B Category Bonus Award

• 2011/2012 – A Category Bonus Award

• 2012/2013 – A Category Bonus Award

• 2013/2014 – B Category Bonus Award

• 2014/2015 – B Category Bonus Award

Committees

• KZN DOT MPAT Committee – HR Coordinator

• KZN DOT Security Committee Member

• KZN DOT Change Committee Member

• KZN DOT HR Connect Project Manager(2008)

• KZN DOT HR Planning Committee Member

• KZN DOT Biometrics Project Manager(2010)

• KZN OTP Smartgov Project Technical Team (Project Administrator)

• KZN OTP Electronic Payslips – (Project Administrator)

• KZN OTP Provincial e-Recruitment System (Project Administrator) Experience

KZN Department of Health(Northdale Hospital – Old Greytown Road - Pietermaritzburg)

Section: Patient Administration

Job Title: Administration Clerk

Period: 1998/08/05 to 2000/05/31(successfully for position at Dept of Agriculture) Duties:-

• Complete Out Patient Administration Forms for new patients

• Collecting State Revenue from patients(cashier)

• Issuing if surgical appliances to patients based on documentation from Doctors

• Updating of daily statistics(number of patients seen, number of births, number of deaths, number of admissions)

• Assisting the Public and SAPS with locating missing persons

• Storing of patients valuables in hospital safe

• Receiving of Corpses from wards and storing in mortuary and ensuring all documentation is complete

• Issuing of Corpses to SAPS, undertakers and next of kin

• Verifying of injury of duty by contacting Employers so that WCA forms can be completed

KZN Department of Agriculture and Environmental Affairs(Head Office – 1 Cedara Road – Cedara

- Pietermaritzburg)

Directorate: Human Resource Administration

Section: Human Resource Appointments & Personnel Evaluation(EMPDS) Job Title: Senior Personnel Officer

Period: 2000/06/01 to 2005/11/30(Successful for position at Department of Transport) Duties:-

• Formulating and typing of submissions to the Head of Department for approval to advertise and fill vacant posts, for transfer approvals, to appoint successful interview candidates for advertised posts.

• Check vacant posts for Job Evaluation results, Job Descriptions, check if they are created on PERSAL with correct salary level and job titles.

• Draft advertisements for vacant posts using job descriptions and work-study reports to determine, Post requirements, salary level, skills and competencies.

• Advertising of vacant posts internally and externally in newspapers

• Create and Upgrade posts in line with Job Evaluation results and abolish posts on PERSAL

• Obtain quotations and make payments to service providers for advertising of posts

• Receive and acknowledge receipt of applications for advertised posts

• Schedule list of applicants.

• Arrange short-listing and interview dates and get approval for the short-listing and interview panels.

• Send letters and telephonically invite candidates for interviews

• Represent HR at short-listing and interview panels to provide advice and guidance on policy and procedure with regards to short-listing and interviews

• Ensure the panels are consistent with all applicants in respect of interview procedure

• Take minutes of short-listing and interview panels

• Conduct security screenings and personnel suitability checks on candidates if required

• Send out regret letters to unsuccessful candidates

• Capture all new Employees details on PERSAL(Appointment functions on PERSAL)

• Capture all transfers on PERSAL

• Assist Employees with salary and service condition queries

• Capture and implement medical aid deductions on PERSAL

• Capture and implement leave transactions on PERSAL

• Approve and Authorize PERSAL Transactions(#6.8.20 & #6.8.30)

• Implement the SMS Remuneration Packages on PERSAL for all SMS Members

• Confirm appointment of employees after probationary periods by checking and implementing quarterly reports on PERSAL

• Formulate and type submissions to the Head of Department for approval to implement, promotions, personal profiles, merit awards.

• Checking all promotion(PAQ), personal profile and merit award documents for accuracy and compliance

• Typing of letters advising Employees of the outcome of their promotions, merit awards and notch adjustments

• Capturing all promotions, merit awards and notch adjustments on PERSAL

• Calculating any over/under payments of salaries

• Implementing general salary adjustments of employees

• Ensure policy and procedures with regards to promotions, merit awards and notch adjustments are complied with

• Representing HR at employee assessment committees for promotions and merit awards to give advice on policy and procedure

KZN Department of Transport(Head Office – 172 Burger Street – Pietermaritzburg) Directorate: Human Resource Administration

Section: PERSAL Support

Job Title: PERSAL Controller

Period: 2005/12/01 to 2010/08/31(Acted as Assistant Manager thereafter) Duties:-

• Register and Maintain PERSAL User Profiles on the System

• Run reports of all faulty and rejected system transactions

• Monitoring transactions on the suspense file

• Identifying PERSAL System equipment requirements

• Gathering information for linking and setting up PERSAL Users(LU’s, IP Addresses MAC Addresses

• Providing a first-line helpdesk facilities to resolves problems Users are having with data input and transactions

• Provide solutions to system users for all HR transactions(appointments, leave, allowances, deductions, EPMDS, service terminations, medical deductions etc)

• Attend the Provincial PERSAL Controllers Forum and give input on system problems

• Keep system users informed of changes to the PERSAL system

• Keep a record as well as disseminate PERSAL Circulars, messages and notices

• Compile Management reports(budget estimates, expenditure reports, EE Stats, HR Management reports for decision making, leave reports and sick leave trends)

• Provide reports to monitor the BAS/PERSAL interface and rectify anomalies

• Request IRP5’s and IRP3’s from the PERSAL System

• Distribute and clear PERSAL Audit reports

• Provide hands on training for PERSAL System Users

• Draw and extract monthly PERSAL Reports and compile HR Management reports for Executive Management (#3.3, #7.11, #4.8, #7.6 reports)

• Attend the PERSAL Controllers Forum

• Conduct Auditing of the PERSAL System(System Users, Data Integrity and Auditor- General Queries)

• Prepare HR Reports for the Departmental Annual Reports

• Compile Departmental Employment Equity Reports and EE Targets as well prepare the EEA2 and EEA4 for Department of Labor

• Compile HR Data for Departmental Annual Performance Plans(APP’s)

• Provide input for Annual Operational Plan and Budget for HR

• Provide HR Reports for the Work skills Plans and Skills Audits

• Co-Ordinate HR Information and Evidence gathering for MPAT

• Attend to Auditor-General Queries for HR issues

• Implement internal system security measures for PERSAL Users

• Maintain a database of all PERSAL Users and PERSAL Information Reports

• Ensure that links are in place for System users and supervisors

• Allocating and Removing PERSAL Functions from Users

• Gather and analyze data to detect fraud and send possible fraud to Internal Compliance to investigate further

• Approving and Authorizing of transaction on PERSAL(#6.8.20 and #6.8.30

• Identify System problems provide solutions as well as ensure the PERSAL System is aligned to legislative frameworks

KZN Department of Transport(Head Office – 172 Burger Street – Pietermaritzburg) Directorate: Human Resource Administration

Section: PERSAL, HR Records and Establishment Control Job Title: Acting Assistant Manager

Period: 2010/09/01 to 2015/02/28(Acting Capacity – Acting Letters Attached) Duties:-

• Perform Duties of the Departmental PERSAL Controller

• Responsible for the effective management of the PERSAL Support Section

• Responsible for the effective management of the HR Records Section

• Ensuring all SP/Leave Files are opened, maintained and archived

• Ensuring all documents are filed and per the S-Series filing index

• Ensuring files are dispatched and filed correctly

• Ensuring all qualifications verified(SAQA)and are captured on PERSAL and verified

#4.16.1

• Ensuring appointment information is verified on PERSAL #4.16.1 in line with NMIR

• Responsible for the effective management of the Establishment Control Section

• Due to Section being short staffed I had to assist with Creating and Maintaining Components utilizing the entire #3.2 sub functions on PERSAL and #6.10.18 and

#6.10.19)

• Creation and Abolishing of Posts on PERSAL in line with Organisational Structure utilizing the entire #3.3 sub functions on PERSAL.

• Creation and Maintenance of PERSAL/BAS Link Codes on tables 805 and 806

• Creation of Components on PERSAL

• Creation of Job Titles on PERSAL

• Monthly Establishment Audits and Reporting and monitoring Vacancy Rates

• Provide post details for appointments and transfers

• Process transfers (Internal and External) and movements on PERSAL (#4.6.4,

#4.6.6, #4.9.1, #4.6.5)

• Updating of Manual Establishment Records

• Creation and Linking of Components for Permanent and Abnormal Structure(Abnormal Appointments)

• Upgrading/Downgrading of Posts in line with Job Evaluation of Post results

• Attend to the Provincial PERSAL Clean-Up Strategy and provide monitoring thereof

• Monitor and Supervise Staff

• Conduct Performance Assessment of Staff

• Compile Annual Performance and Operation Plan for Unit

• Draw Monthly PERSAL Reports and produce statistics (Establishment Data, Employment Equity Targets, Expenditure Reports as well as any HR related statistics) and compile HR Management reports for Executive Management(#3.3,

#7.11, #4.8, #5.7, #7.6, #7.12 reports to mention a few)

• Attend the PERSAL Controllers Forum

• Conduct Auditing of the PERSAL System(System Users, Data Integrity and Auditor- General Queries)

• Prepare HR Reports for the Departmental Annual Reports

• Compile Departmental Employment Equity Reports and EE Targets as well prepare the EEA2 and EEA4 for Department of Labor

• Compile HR Data for Departmental Annual Performance Plans(APP’s)

• Provide input for Annual Operational Plan, Strategic Plan and Budget for HR

• Provide HR Reports for the Work skills Plans and Skills Audits

• Co-Ordinate HR Information and Evidence gathering for MPAT

• Attend to Auditor-General Queries for HR issues

• Identify all Employees Eligible for Performance Bonuses, Grade Progressions, Pay Progressions and Accelerated Grade & Pay Progressions

• Designed a template to capture Performance Assessments and do the payment calculations and as well as the notch progressions

• Chairing of Interview panels.

• Deal with staff discipline and grievance matters KZN Department of Transport(Head Office – 172 Burger Street – Pietermaritzburg) Directorate: Human Resource Administration

Section: PERSAL Support

Job Title: PERSAL Controller

Period: 2015/03/01 to 2018/04/30(resigned) Duties:-

• Register and Maintain PERSAL User Profiles on the System

• Run reports of all faulty and rejected system transactions

• Monitoring transactions on the suspense file

• Identifying PERSAL System equipment requirements

• Gathering information for linking and setting up PERSAL Users(LU’s, IP Addresses and MAC Addresses

• Providing a first-line helpdesk facilities to resolves problems Users are having with data input and transactions

• Provide solutions to system users for all HR transactions(appointments, leave, allowances, deductions, EPMDS, service terminations, medical deductions etc)

• Attend the Provincial PERSAL Controllers Forum and give input on system problems

• Keep system users informed of changes to the PERSAL system

• Keep a record as well as disseminate PERSAL Circulars, messages and notices

• Compile Management reports(budget estimates, expenditure reports, EE Stats, HR Management reports for decision making, leave reports and sick leave trends)

• Provide reports to monitor the BAS/PERSAL interface and rectify anomalies

• Request IRP5’s and IRP3’s from the PERSAL System

• Distribute and provide guidance on clearing PERSAL Audit reports

• Provide hands on training for PERSAL System Users

• Draw Monthly PERSAL Reports and compile HR Management reports for Executive Management (#3.3, #7.11, #4.8, #5.7, #7.6, #7.12 reports to mention a few)

• Attend the PERSAL Controllers Forum

• Develop adhoc HR Reports and Statistics using PERSAL System Reports and MSExcel( Vlookups, Graphs, Charts)

• Conduct Auditing of the PERSAL System(System Users, Data Integrity and Auditor- General Queries)

• Develop internal audit reports to monitor overtime of RTI Staff and other allowances

• Prepare HR Reports for the Departmental Annual Reports

• Compile Departmental Employment Equity Reports and EE Targets as well prepare the EEA2 and EEA4 for Department of Labor

• Compile HR Data for Departmental Annual Performance Plans(APP’s)

• Provide input for Annual Operational Plan and Budget for HR

• Provide HR Reports for the Work skills Plans and Skills Audits

• Co-Ordinated HR Information and Evidence gathering for MPAT

• Attend to Auditor-General Queries for HR issues

• Implement internal system security measures for PERSAL Users

• Maintain a database of all PERSAL Users

• Ensure that links are in place for System users and supervisors

• Allocating and Removing PERSAL Functions from Users

• Gather and analyze data to detect fraud and send possible fraud to Internal Compliance to investigate further

• Approving and Authorizing of transaction on PERSAL(#6.8.20 and #6.8.30)

• Identify System problems provide solutions as well as ensure the PERSAL System is aligned to legislative frameworks

• Deal with all PERSAL matters related to Abnormal Appointments(EPWP Workers, Committees, Boards, ABET Educators, INTERNS)

Self Employed(Consultant)

Period: 2018/05/01 to 2019/10/14(Business did not go well so I returned to the Public Service)

Duties:-

• Registration of Employees for UIF (Unemployment Insurance Fund), PAYE (Pay As You Earn), SDL (Skills Development Levy) and COIDA (Compensation for Occupational Injuries and Diseases Act).

• Calculation of Salary, UIF and PAYE

• Submission of EMP201 to SARS monthly

• Submission of UI19 to UIF monthly

• Generating and Printing of Employee Payslips

• Business Registrations with CIPC

• Filing of Clients Business Tax returns

• Outsourced Payroll Services

• Assist people with compiling CV’s and interview preparation and interview techniques KZN – Department of Cooperative Governance & Traditional Affairs ( North Tower 4th Floor –

Room 1 – Natalia Building)

Directorate: Human Resource Administration

Section: Conditions of Service

Job Title: Personnel Officer

Period: 2019/10/15 to 2020/10/14 (Promoted to KZN Office of the Premier) Duties:-

• Capturing of appointments/transfers on PERSAL as per approved submissions, appointment letters, CV, Educational qualifications.

• Capturing of Leave on PERSAL as per leave forms as well as dealing with all PILIR applications

• Verifying of leave on the e-leave system(electronic leave system KZNCogta uses)

• Capturing of Leave Gratuities on PERSAL

• Preparing submissions, for Acting Appointments, Transfers(Internal and External), freezing and re- instating of salaries

• Calculation of leave gratuity payments

• Processing of termination of services(Resignations, deaths, retirements)

• Ensuring all forms(GEPF) for termination of exits is complete, including exit interview questionnaire and Departmental Debt Clearance forms

• Submission of pension documents via GPAA(Government Pensions Administration Agency)

• Dealing with all applications for Temporary and Permanent Incapacity leave(PILIR), ensuring all forms are completed, medical certificates, doctors reports, sick leave records are attached before submitting to the Head of Department for conditional approval and submission to the Health Risk Manager

• Conduct physical verification of staff(Headcounts quarterly)

• Implementation of all conditions of services for Employees and administration of Injury on Duty(IOD’s /COIDA)

• Due to my experience in Establishment Control and PERSAL, the Deputy Director: Conditions of Service requested me to assist the Establishment Section with implementing the approved Departmental Organogram on PERSAL as well as assisting with HR Information reports.

• Performed essential services duties during the COVID-19 National lockdown period Level 5 & Level 4

KZN Office of the Premier(Chatterton Road – Invesco Centre – Pietermaritzburg) Directorate: PERSAL Management

Section: PERSAL Information and Auditing Job Title: Senior PERSAL Information Officer Period: 2020/10/15 to Present

Duties:-

• Audit the integrity of data stored on Persal relating to Human Resource and Finance related matters:-

• Compile and distribute audit reports to all Provincial Departments

• Update Persal Support Administration System module with statistics

• Update Persal Support Administration System module upon receipt of responses from Departments

• Implement control and audit measures according to weaknesses identified

• Follow up on all outstanding audits distributed to ensure the finalisation thereof

• Provide advice and guidance to Provincial Departments requesting clarity on Persal audits

• Identify and notify Departments of possible irregular transactions

• Ensure feedback is received from Departments within 1 working day

• Monitor progress with regards to the Departmental Persal Clean-up Strategy on a quarterly basis

• Extract, manipulate and distribute Persal system, ad-hoc, Impromptu and Vulindlela reports to Departments and external stakeholders requirements

• Notify Departments where payments have exceeded the Amalgamated Clearance Bureau limit (ACB)

• Design new reports by creating Vlookup tables etc

• To provide Persal Information and assistance to Provincial Departments and external stakeholders:-

• Extract, manipulate and distribute Persal system, ad-hoc, Impromptu and Vulindlela reports to Departments and external stakeholders requirements

• Extract and manipulate Persal system, ad-hoc and Vulindlela reports in order to compile and distribute monthly Persal Technical reports

• Visit Departments regularly to address outstanding recurring audits, salary audits, supplementary run discrepancies and detail stats

• Discuss the Departmental Persal Clean-up Strategy as it appears in the Departmental Project Plans and provide guidance to Departments

• Complete detailed audit reports indicating progress/challenges experienced and recommendations

Additional Responsibilities

• Project Administration & Super Administrator for (Smartgov – E-Leave & E- Submissions support all OTP approximately 540 Employees, from 2021/07/01 to date

• Project Administration & Provincial Administrator (Electronic Delivery Systems – E- Payslips) support 90 Provincial EDD Administrators, from 2021/04/01 to date

• Project Administrator & Provincial Super Administrator (Provincial E-Recruitment System)

SMARTGOV (E-LEAVE AND E-SUBMISSIONS) – 2021/07/01 to date

• Secretariat functions, compiling minutes, agenda’s sending out meeting notices via MS Teams.

• System Super Administrator functions

• Adding new users to the system, amending user profiles, configuring system users according to their functions and roles.

• Providing a first line helpdesk service to all Departmental employees to assist them when encountering challenge sand problems on the system.

• Provide solutions to employees with regards challenges experienced when using the system.

• Identify and provide solutions for system enhancements.

• Escalate system challenges to Service provider, maintain and update database of matters escalated.

• Provide training to employees within the Department via MS Teams.

• Gather and collate information as required from employees.

• Generate Smartgov system reports and provide PERSAL Interface files for leave transactions.

• Developing training guides(Quickguides) to assist employees use the system.

• Develop procedure manuals

• Liaise with Auditors on system audit

EDD (ELECTRONIC PAYSLIPS) 20210401 to date

• Secretariat functions, compiling minutes, agenda’s sending out meeting notices via MS Teams.

• System Super Administrator functions

• Facilitating the adding new users to the system, amending user profiles, configuring system users according to their functions and roles by submitting information SITA.

• Providing a first line helpdesk service to all Provincial Departmental EDD System Administrators to assist them when encountering challenge sand problems on the system.

• Provide solutions to Provincial Departments with regards challenges experienced when using the system.

• Identify and provide solutions for system enhancements.

• Escalate system challenges to SITA.

• Provide training to Provincial Departments via MS Teams.

• Gather and collate information as required from all Provincial Departments.

• Developing training guides(Quickguides) to assist employees and Provincial Departments use the system.

• Develop procedure manuals

PROVINCIAL E-RECRUITMENT SYSTEM – 2023/06/13 to date

• Project Administrator and perform Secretariat functions, compiling minutes, agenda’s sending out meeting notices via MS Teams.

• Deputise for Project Manager when not available and Chair and facilitate Provincial Steercom and Training Sessions

• System Super Administrator functions

• Adding new users to the system, amending user profiles, configuring system users according to their functions and roles.

• Providing a first line helpdesk service to all Departmental employees to assist them when encountering challenge sand problems on the system.

• Provide solutions to employees with regards challenges experienced when using the system.

• Identify and provide solutions for system enhancements.

• Escalate system challenges to Service provider, maintain and update database of matters escalated.

• Provide training to employees within the Department via MS Teams.

• Gather and collate information as required from employees.

• Provide Statistics to Departments.

• Developing training guides(Quickguides) to assist employees use the system.

• Develop procedure manuals

• Assist the Project Manager, Chief Director & Deputy Director-General in drafting Cabinet Memorandums and Presentations and attend Cabinet briefings

• Draft implementation and risk plans.

• Develop progress tracking reports.

• Assist the Call Centre staff with challenges and queries and intervene and escalate to the Deputy Director – Information Technology.

• Provide information to the Communications unit for dissemination and uploading to websites, social media etc

References

Mr Craig Slaughter – Office of the Premier

Director: PERSAL Management Telephone: 082*******

Email:- *****.*********@**********.***.**

Mr Graham Kelly – Office of the Premier

Deputy Director:

Contact this candidate