Customer Service Representative
Resume:
Michelle Moore
Customer Care Representative
El Cajon, CA 92020
***********@*****.***
Over 7yrs of customer service experience. Med Impact, Salesforce and various application skills. Authorized to work in the US for any employer
Work Experience
Campus Coordinator
US Colleges - San Diego, CA
January 2022 to July 2022
Took students payments, collected all attendance rosters and loaded inserted grades and various documents into student account graduated students batched payments answered calls proctored test using all computers software
Manager
Grams Helping Hands - San Diego, CA
January 2019 to May 2022
Assist clients with affordable living, complete intake, claims and any documentation needed for client, schedule appointments and maintain healthy meal menu, keep inventory and prep food for clients, responsible for supplies and food shopping oversee a staff of two. Member Service Representative
Sharp Health Plan - SanDiego
January 2017 to November 2018
Assisted with open enrollment for members of sharp health plan. Checked claims and billing for members. Look for physicians and medication. Checked plan to see what was covered. Assisted with claims. Using salesforce med impact and a variety of software less Customer Service Representative
PHONEWARE INC - San Diego, CA
November 2014 to August 2016
Call center representative assisted customer for cable via Nutshell Cable or Time Warner Cable. Upsold various packages. Assisted customer is changing packages and payment also contacted with current billing and promotions. Using salesforce and other software Client Service Representative
McAllister Institute - San Diego, CA
March 2013 to February 2014
Office assistant answered incoming calls worked as a go between clients and staff. Assigned positions to clients. Input data of client and counselor in the system, took messages and ran from office Customer Service Representative
Select Staffing - San Diego, CA
July 2012 to February 2013
Worked on assignment for Coffee Ambassador, took calls and placed orders, pulled orders and helped to load on trucks. Kept record of all incoming and outgoing products. Took payment and inventory. Education
Diploma
Lincoln High School - San Diego, CA
September 1984 to June 1988
High School Diploma
Skills
• Salesforce
• Microsoft Word (8 years)
• Call Center (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Excel (8 years)
• Phones (10+ years)
• Sales (10+ years)
• Payment Processing (10+ years)
• Paychex (6 years)
• Microsoft office (10+ years)
• Collections (10+ years)
• Copy Machine (10+ years)
• Filing (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Bank Teller
• Medicaid (4 years)
• Barista Experience (5 years)
• Benefits Administration (4 years)
• General Ledger Accounting (2 years)
• Coffee Experience (Less than 1 year)
• Accounts Payable (2 years)
• Journal Entries (2 years)
• Accounts Receivable (2 years)
• Financial Report Writing (2 years)
• Balance Sheet Reconciliation2 (2 years)
• Bank Reconciliation (2 years)
• Office Management (2 years)
• Payroll
• Financial Statement Preparation
• QuickBooks
• Account Reconciliation
• Balance Sheet Reconciliation
• Typing
• Medical office experience
• Office experience
• Phone etiquette
• Clerical experience
• Clerical experience
• Pricing
• Serving
• Communication skills
• Microsoft Excel
• Social work
Assessments
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Completed
November 2021
Managing physician schedules and maintaining accurate patient records Full results: Completed
Protecting patient privacy — Familiar
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Customer service — Familiar
July 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Attention to detail — Completed
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Verbal communication — Completed
July 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Expert
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Typing — Completed
August 2021
Transcribing text
Full results: Completed
Retail customer service — Completed
July 2021
Comprehending and responding to retail customer needs Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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