Human Services Customer Service
Resume:
Sammie L. Isaac III
Human Services Professional
Contact
Richmond, Virginia 23234
********@*****.***
Objective
Human Services Professional with a demonstrated ability to relate to individuals and families by employing a composite of compassion, empathy, and consummate professionalism. Proven ability of facilitating and fostering a collaborative cross-functional approach leading to success of teams.
Key Skills
Microsoft Office 365
Leadership
Management
Collaboration
Effective Communication
Conflict Resolution
Critical Thinking
Customer Service
AWARDS
Outstanding Leadership Award,
Boys and Girls Club
Outstanding Professional Mgt Award,
Boys and Girls Club
Top Basketball Official
CVBOA
COMMUNITY SERVICE/ VOLUNTEERISM
My Time Mentoring
Experience
Virginia Department of Health, Richmond, VA
Life Coach (Tobacco Control Program)
2020 - Present
Responsible for providing a safe environment for clients to explore their health and lifestyle choices. Uses motivational interviewing skills to review client goals. Provides recommendations to reduce or eliminate unhealthy or high-risk behaviors. Follows standardized guidelines to lead and empower the client in self-management of their care. Weekly face to face contact in a community setting. Participates in community outreach events providing education, training, and recruiting new clients.
SP+, Co.
Operator
2021-Present
Performing vehicle inspections, maintaining cleanliness of bus interiors, fueling of buses, logging trip counts, and assisting disabled passengers. Assisting customers with luggage and other travel items. Assist Facility Manager with other duties as needed.
Central Virginia Basketball Officials Association (CVBOA)
Basketball Official
2004-Present
Enforces the rules of the game and maintains order on the basketball court. Makes sure that the game is played in an orderly manner. Keeps track of the score and notifies the players and coaches when there are violations. Responsible for enforcing the rules of the game and ensuring that all players and officials comply. Provides guidance to the players on the court and makes rulings on any disputes that may occur.
Abraham Youth and Family Services, Richmond, VA
Mental Health Professional
2016 - 2021
Provided mental health services to individuals with psychological illness. Provided counseling and educational services to clients within the home and community settings. Responsible for client-related documentation and reports and the development and implementation of treatment goals and objectives. Facilitated parent and peer support groups as needed. Provided service coordination and handled administrative duties. Implemented treatment plans and addressed objectives to reach positive outcomes.
St. Joseph’s Villa, Richmond, VA
Client Counselor
2009 - 2016
Implemented behavior management system, applied behavior analysis, and individual behavior plans as designed by the Individualized Educational Plan (IEP) and Treatment Team. Used approved behavior management techniques to work with students in crisis. Administered medications in accordance with program procedures. Maintained documentation regarding students as required: incident reports, behavioral plans, progress charts and daily logs. Assisted students with personal care and personal hygiene as needed, including aiding with feeding, toileting, washing, and diapering. Evaluated work processes and methods and submits recommendations for continuous quality improvement.
Diversity Training & Support, Richmond, VA
Educational and Therapeutic Services Support Professional
2012 – 2013
Supervised 25+ at-risk adolescents with severely emotionally disturbed developmental disabilities. Facilitated group counseling and therapeutic support sessions for students. Taught social skills to students based on individualized behavior modification plans. Educated students on how to relate and respond confidently and appropriately to circumstances without having to resort to violence.
YMCA, Fredericksburg, Virginia
Child Care Manager
2007- 2009
Performed administrative functions for programs and activities within assigned budget. Established program objectives consistent with structural goals and mission. Maintained perceptions of encouraging child/parent relations. Implemented facility safety procedures and standards. Built rapport with students, parents, school stakeholders, and community partners to enhance program. Facilitated and maintained positive communication with all stakeholders. Employed collaborative spirit to engage community partners in program. Worked closely with school officials and others to support recruitment of students. Supervised on-site staff and volunteers, including hiring, training, scheduling, monitoring, evaluating, and providing feedback. Maintained site quality, including instruction, equipment, and supplies. Completed any required data collection or reporting in a timely and accurate manner.
Boys & Girls Club of America, Richmond, Virginia
Program Director
2004- 2007
Prearranged and implemented activity agendas for 235+ children. Supervised program processes daily for 5 core programs: Education, Career Development, Sport Fitness, Recreation Arts, and Character and Leadership. Transcribed monthly reports constructed on program assessments; determined the efficiency and conclusion measures for each program. Spearheaded gang prevention through targeted outreach, recruited members from communities with protuberant gang activity, reporting on their attendance and behavior modification. Developed and implemented policies and procedures for mentoring providing crisis counseling, conflict resolution and peer intermediation to at-risk and special needs youth. Established a program setting that insured the health and safety of members. Managed necessary administrative functions and assigned resources, including program budgets. Promoted and marketed programs to club members and the community to increase membership and daily attendance. Managed Childcare Program at the club and three school sites. Managed processes to ensure priority outcomes. Worked to implement the National Youth Outcome Initiative.
Boys & Girls Club of America, Washington D.C.
Branch Director
1999 - 2004
Provided leadership and overall direction to the innovation and quality of program services. Fashioned and leveraged collective conglomerates with community leaders to generate patronages for events. Conducted performance appraisals, recommended salary increases, and promotions; handled all grievances and upheld accurate record keeping. Planned and managed all After School Programs. Developed an educational curriculum that resembled to school district curriculum. Developed partnerships with parents, community leaders and organizations. Developed and maintained public relations and recruitment efforts to increase the visibility of programs, services, the number of children participating in activities within the Club and the community. Ensured a healthy and safe environment, ensuring facilities, equipment and supplies are well maintained. Recruited, managed, and provided career development opportunities for branch staff and volunteers. Developed staff skills in program development and implementation, outcome management, fundraising, and membership development. Provided resource development support/plan for branch and sites.
Richmond Public Schools, Richmond, Virginia
In-School/Home Crisis Counselor
Month 1992-Month 1999
Oversaw 20 to 25 students with communicative challenges and developmental incapacities. Administered medication, tutorial support and provided therapeutic activities. Worked one-on-one with students to build vocational and educational skills. Gathered information regarding critical incidents or emergency situations, documented and shared information with the principal, and assisted with emergency response. Trained staff to follow steps in the event of a crisis.
Richmond Behavior Health Authority, Richmond, Virginia
Mental Health Case Manager
Month 1990-Month 1992
Provided support to children, ages 6-17, with behavioral and emotional problems. Monitored children's behavior in a variety of settings such as home, school and community. Assisted parents in getting services appropriate for their children's needs such as individual therapy, family counseling or therapeutic support services. Organized and conducted team meetings between parents, schools, and care providers. Maintained frequent contact with all involved agencies to ensure continuity of care. Provided crisis intervention and 24 hour on-call service.
Leadership Positions
Former Child Care Manager, YMCA (Fredericksburg, VA)
Former Program Director, Boys & Girls Club of America (Richmond, VA)
Former Branch Director, Boys & Girls Club of America (WDC)
References
Available Upon Request
Vaccination Status
Fully Vaccinated
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