Project Management Change

YASMIN AZAM

Fremont CA 510-***-****

************@*****.***

SUMMARY:

●A strategic thinker who can conceptualize, plan, and lead all phases of programs and projects, from requirements gathering to close-out. Proficient in implementing project management methodologies and best practices.

●A disciplined and highly respected manager, mentor, and coach capable of directing multiple large and small projects concurrently under challenging demands, including tight timeframes.

●An adaptable, flexible professional and global team leader well-versed in international cultures, protocols, and practices.

●Proven abilities in global strategy execution, innovative process development, and robust Change Management. Skilled in leading change readiness and implementing strategic plans for deliverables, using LEAN methodologies.

●Extensive experience in Marketing and Engineering organizations within Intuit, Google, and Cisco over 10 years. Specializing in Branding Advertising and collaborating with Creative agencies.

●Excellent Technical, Product, Project, and Program Management skills with a track record of reducing costs and inefficiencies through process optimization and development of software and hardware implementation. Known for "out of the box" thinking. Leader in GTM strategies and Launches.

●Experienced in M&A acquisitions, including end-to-end integration into the current infrastructure.

MAJOR SKILLS:

●Strong presentation skills, heavy infrastructure and IT deployment experience and complex multiple projects in AI and Data driven concurrently.

●Change Management and training of new processes globally and maintaining good standards in governance and establishing informed policies and strategies.Managing monthly Quarterly meetings end to end

●Proficient in managing Agile and Waterfall methodologies, with hands-on knowledge of Tableau, JIRA Tools, APIs (Metrics and Measurement), Sprint cycles, NPI, and Software Product Lifecycle Management.

●Familiarity with M&A operational processes, GAAP, and SOX Compliance.

●Proficient in Figma (5+ years), JIRA (over 10 years), Asana(5+years) and Smartsheet (over 10 years).

EDUCATION:

PMP with Project Management Institute 2016

Scrum Master, Six Sigma and Agile Practices coursework.

Bachelor's Degree: Business Administration HND: Accounting

London University/ Croydon College – London

SKILLS:

Computer skills and Databases

●Oracle R12 platform

●Online retail store.

●Airtable - Product inventories

●Proficient in Figma

●MS Office Suite

●Quip

●Asana

●Apple Suite – Pages Notes and Keynote, Slack

●Google Suite – Slides, Docs, Sheet, Excel Macros, Slack

●Workday implementation and use

●LEAN improvements using Kaizen principles.

●SDLC and PDLC – SME, Agile and Waterfall Methodology

●Order Management System Demand Planning, Salesforce Order Quoting and Opportunities.

●HRMS and HCM Workday system Implementation.

●Android design and technology

●Subscription modeling

●Jira and Confluence tools

●Smartsheet proficient

●C360 – Lead Lifecycle Management

●SAS Statistical Modeling and Analytics

●MS Access/Tableau Dashboard Analytics, Google Analytics

●OEM and working with 3rd party suppliers

●Teamcenter modules

●Six Sigma processes., LEAN,

●Arena and Prosci Tool for Change Management.

Mergers and Acquisitions

●Business Intelligence

●Salesforce.com integration and Security

●Marketing Operational M&A

●Identity

●Integration through Agile Methodology and SDLC

●Business Objects

●Change Management

●Communication Newsletters email/messaging updates

●Hardware/Software implementation

●Customer Service ideologies

●Data Management and Analytics

●Data Migration

●Pricing and SKU setups developing models for Selling combining both Product and Service. Software Subscription models for 1/3/5-year models as well as Perpetual models for smaller sell.

●Revenue Recognition and Compliance, best practices

EXPERIENCE:

09/23 – GOOGLE- Mountain View, CA

Present Senior Product/Program Manager Contract

●Identified and initiated new projects within DeepMind portfolio, collaborating closely with Business Stakeholders and offshore teams to define project objectives and scope.

●Developed comprehensive project plans and timelines, ensuring alignment with strategic priorities and business goals.

●GTM launches and end to end planning roadmaps and signoffs from stakeholders.

●Instrumental in defining around Governance, providing framework and maintaining stewardship amongst stakeholders and maintaining good board practices.

●Managed project tasks and workflows using JIRA, facilitating transparency and collaboration across cross-functional teams.

●Led Scrum and project planning for Marketing Operations activities, ensuring timely delivery and alignment with project goals.

●Prepared and delivered presentations to Leadership, synthesizing information from stakeholders to create compelling slides.

●Worked closely with Sales and Marketing to maintain incentive payments and drive the contractual obligations as well as payments and maintain compensation plans.

●Collaborating with Creative and Advertising agencies to market products. Assist in verbage and managing process end to end working with stakeholders for content and finalizing with Branding and legal compliance that we are within requirements

●Creation of dashboards using Tableau showing metrics and KPIs

●Workday implementation and integrate into home grown platforms for payroll HR and logging in Goals and Objectives

●Streamlined processes across the organization and executed change management activities using Kaizen Principles, continuously improving internal processes (LEAN).

●Utilized Figma for flow chart creation, facilitating clear communication and visualization of project workflow.

●Collaborated with Google UX Design Team and utilized Just to flow new processes, involving testing and refining both UI Interface and functionality.

●Use of Google docs - Excel and Airtable and SQL

●Worked closely with the UX design team to translate project requirements into user-centered design solutions, leveraging Figma for wireframing, prototyping, and design collaboration.

03/22 – INTUIT - Mountain View CA

09/23 Senior Program/Product Manager GTM Contract

●Drove the implementation of new APIs for external partners to integrate with the PRM system, facilitating seamless connectivity and collaboration.

●GTM readiness launch and strategies to minimize risk and optimize potential success when introducing a new product to market.

●Working with Portfolios such as Quickbooks, TurboTax, Credit Karma. as well as. Mailchimp M&A within Intuit.

●Coordinated alignment of milestones and initiative roadmaps across teams for product and feature initiatives, ensuring cohesive progress and delivery.

●Involved with Migration of Mailchimp and coordinating all aspects of Engineering related scope of work product and features initiative. Worked closely with Engineering, Product and PD teams for integration.

●Identified dependencies and worked with cross-functional teams to clear blockers, ensuring end-to-end program alignment and smooth execution

●Collaborated closely with engineering organizations to ensure timing, testing, and dependencies were on track, maintaining project integrity and quality.

●Communicated progress across organizational boundaries and levels, from individual contributors to senior executives, ensuring transparency and alignment.

●Partnered with cross-functional Business and Technology teams to drive program roadmaps involving multiple contributing teams, overseeing all phases of planning, implementation, and production readiness.

●Quickly and effectively identified and clarified critical issues needing action, driving appropriate decisions and actions to resolve them.

●Communicated results clearly and in actionable form, ensuring understanding and follow-through across teams.

●Identified short- and long-term trade-offs and balanced the needs of all stakeholders, prioritizing effectively to meet objectives.

●Maintain good customer loyalty programs by providing incentives and promotions.

●Anticipated, recognized, and worked through resistance or setbacks independently, fostering cooperation and alignment among stakeholders.

●Led design projects from concept to delivery, collaborating with design teams to create innovative solutions that meet user needs and business objectives.

●Conducted user research and usability testing to gather feedback and iterate on designs, ensuring a user-centric approach throughout the design process.

●Worked closely with cross-functional teams to integrate design solutions into product development, ensuring alignment with technical requirements and constraints.

●Facilitated design reviews and feedback sessions, incorporating input from stakeholders to refine and improve design deliverables.

●Managed teams work, tasks and projects collaboratively online using Asana

●Championed design thinking and best practices within the organization, advocating for the importance of design in driving product success.

01/22 to VMWARE, Palo Alto, CA

03/22 Senior Program Manager/Senior Product Manager

●Assisting CTO on Cloud Management initiatives

●Build marketing surveys through marketing strategies and defined Who is our ideal customer, what does our customer want and what sets us apart from our competition and how we can draw and develop a robust customer base. This can be done by surveys, social media campaigns and having an audience conference to introduce the new products for existing and new customers.

●Drive business results with Studio Branding methodology, designed to help you develop an expertise point of view, build the right end Customer, and nurture the end customer from discovery through to purchase of ML Strategy.

●Provide campaigns to highlight the advantages of acquiring products and suited to the current environment

Ways to gain trust and build robust strategy from the visual strategy.

●Proficient in Keynote, and Numbers, and Slack.

06/21 to GOOGLE, Sunnyvale, CA

12/21 Change Management Operations Project Manager, Data Center, BITS

●Maintaining and monitoring project milestone views, project intake log, project artifacts and PMO communication site

●Organizing content with content editors for monthly project status and business value updates.

●Documenting and following up on important actions and decisions from meetings.

●Preparing necessary presentation materials for meetings with Business analytics.

●Understand process implications of change and works with business teams to interoperability

●Develop change management strategies for programs and projects and leads the change management track.

●Work effectively with program managers to support their efforts in managing projects for success. Identifies risks and challenges and works with leadership, Managers, and impacted stakeholders to mitigate any risks, identify change barriers, and devise strategies to overcome the barriers.

●Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans.

●Integration of Workday modules into Google platform.

●Create deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans.

●Ensure appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results. Ensures alignment of change plan with overall project plan and with other changes impacting the same groups.

●Develop internal relationships with sponsors, business leads, program managers change champions and others impacted by the change.

●Provide training on change management to project team(s), sponsors, business leads, change champions and impacted line managers as needed.

●Monitor adoption during post implementation

●Tools Used to identify root cause and remediate change resistance.

●Created Change management deck into a 4-part Video Series to introduce stakeholders to use tools to create a better product.

●Create and implement change plans to build commitment. Develops solutions, manages the change impact of initiatives, and identifies the resources and various disciplines needed to execute change. Assesses & Analyzes change impact and readiness.

●Employ proven methodologies and best practices to ensure consistent and repeatable change management approach is embedded in program(s) and projects. Work effectively with project managers to support their efforts in managing projects for success. Learn business processes and is comfortable working with stakeholders to capture or re-engineer those business processes during projects to improve operations and increase the probability of project success.

●Work with sponsors and key stakeholders to identify change barriers and devise strategies to overcome challenges. Builds and maintains effective relationships with stakeholders and can communicate effectively at all levels.

●ROI Calculation LMS(Illuminate) Training Modules for OneGDC Taxonomy.

●Advanced competency in G-Suite applications, primarily Slides & Sheets.

08/17 to VMWARE, Palo Alto, CA

05/21 Senior Program Manager/Senior Product Manager

●Project Magna is aimed at leveraging artificial intelligence and machine learning to build self-optimizing virtual infrastructures. Worked on a SaaS platform.

●Set up of ML program to integrate within other products within the company and introduce and on-board customers on trial/buy basis as well as by Subscription model.

●Change Management – Training, Communications and User manuals and Documentation. Introduce Business Stakeholders to the benefits of Change Management. Presentations to Senior Leadership team to create robust Change Management.

●Collaborate with business stakeholders for seamless operational readiness.

●Implementation of Workday and job requirements detailing within Cloud Management business.

●Provides project, program, and resource management support to program/projects run by the Cloud Management business unit's Office of the CTO.

●Significant Magna Project on Machine and Reinforcement Learning, Working with 5 engineers from ML Engineers, Integration Engineers Architects, UI/UX engineer, UX researchers, UX developers and Product Readiness. Making updates to design in Figma and Adobe Photoshop.

●Worked with Salesforce.com working on Sales and Service Cloud platform. Building a Security platform by implementing single sign on authentication for internal as well as Customers of VMware. Building encryptions to keep the data secure.

●Working on infrastructure and Data center operations to maintain end to end projects from implementation to deployment.

●Creating Business Requirement Documents as well as Product Requirements to set tone for the project.

●Determine the tools to be used and processes streamlined and any issues finding solutions being proactive and establishing good practices.

●Instrumental in creative branding and collaborating with outside agencies to market the products that are being developed.

●Data Mining and Analytics, building of dashboards via Tableau and SQL and pivoting of data. Communication skills and PowerPoint presentations are excellent.

●Database queries and complex functions to retrieval of data from source.

●Other projects Product Launches for Flying Dragon (API Dashboard) and Jolly Roger (Federated Queries) and Go to Market directives with Product Marketing, Engineering, Sales, Product Management including Product Design, Compliance, Legal and Finance. Also involved in Customer and business stakeholder demos and Playbooks.

●Assist in the preparation and management of budgets.

●Portfolios include Cloud, Tanzu, Telecom, Blockchain and Edge

●Develop organizational process improvements including project templates (status, budget, and resource and problem management).

●Maintain project collaboration project sites, reports, dashboards, and documentation in Confluence.

●Use Slack, Anaplan, RACI, some SQL, and GitHub. Used Lean Data GTM strategies using data-driven insights into VMware business about what sales and marketing tactics are when rolled out to Customers to optimize Success.

●Experience communicating at the level of VP and GM-level executives and directly with engineers and architects, with the ability to bridge the gap in scope and level of detail.

●Proficient in Airtable and SQL, managing Product software inventories

09/16 to DELOITTE CONSULTING, San Jose, CA

08/17 Senior Program Manager

●Lead large infrastructure PMO projects from Inception to Go to Market form Hardware, Software and Services. Heavy experience in Marketing of mobile android phones.

●Change Management methodology communication and training

●Building Analytics and strategy across Business Stakeholders and systems. Data Mining and building of dashboards via tableau and SQL, use of Ana plan.

●Selling techniques and how do we support and warranty. How to grow sales and monetize profits to vendors.

●Areas including Product Management, Customer Service, Supply Chain, Finance, Risk, Dependencies, Legal, Compliance and Technical Services and HR workforce.

●Heavy in User Research experience via Salesforce, Survey Monkey and Marketo.

●Data queries through complex queries and development of dashboard via Tableau.

●Used Lean Data and Bizible to Leverage APIs and Integrations to make solutions work seamlessly within Sales force for GTM Marketing and Sales tactics. Also used to gain more opportunities to excel in Sales and achieve Customer success.

●Used Tableau to develop dashboards and maintain current metrics and statistical data

●Support business case analysis and develop relevant financial models for various innovation initiatives, such as proof-of-concept proposals and collaborations with third parties.

●Working diligently with third party risks and compliance.

●Creating new Compliance working closely with Legal to define processes and combat risks and dependencies

●Evaluate market and business potential of various technology platforms and/or companies identified as potential M&A candidates.

●Maintain creative outlets to market the products with assistance from Ad agencies for customer success.

●Provide business development support to the Consumer Sector by researching and analyzing opportunities worthwhile to potential partners

●Assist in the design of marketing materials used to prospect new market segments or new offerings. Branding and legal compliance and content collaboration with Marketing Sales and Product. Work with Ahaa and Ad agencies and manage complete process end to end.

●Own competitive intelligence, including monitoring key activities/new product development/new entrants, etc.

●Prepare briefings and presentations to communicate strategy and analysis for internal management and board meetings.

●Maintain a good Customer database to drive value and reap the benefits and calculate ROI for incentive programs

●Provide expertise via play books documenting Software requirements and risks and dependencies as it relates to Business Stakeholders.

●Maintain detailed progress at each developmental stage and work with Business stakeholders for readiness.

●Ongoing meetings and outlining progress and defining milestones and resolving action items and providing solution as needed. Customer based analytics and insights from data from customer behavior via Sales force, Marketing Cloud (SFDC) used to help make key business decisions via market segmentation and predictive analytics. Encrypting the platform to provide a secure sign on process

●Building extensive Financial Analytics and Annual/Quarterly Plan. Extensive use of RACI in all aspects of cross functional teams.

05/16 to GOOGLE, Mountain View, CA

09/16 Senior Product Manager

●SKU Management ATAP Project Ara on Android platform. Modular mobile phones that were sold to Business and consumers

●Work on retail online store to sell Google phones and accessories as well as wearables. Set up Google pay.

●Develop subscription models on selling mobile phone and providing service for the modular and releases

●New Product Introduction - Phone Ara development concept for ATAP. Work under Head of Product Management.

●Work with Program Managers, Engineering, Logistics, SCCS Team, Supply Chain, and Google Store and Agile Team for implementation.

●Work with Engineers, UX researchers and Developers to manage their project and develop a plan for end to end completion.

●Development of dashboards using Tableau and SQL. Data mining presentations and pivoting of data as requested on ad hoc basis as well as automated biweekly/monthly.

●Establish a product hierarchy and establish SKU management systems in Item Master.

●Assist with the design approvals and forecasting of Packaging for Project Ara, based on Phone with 5 modules and Phone with many configured modules.

●Working with many internal and external stakeholders.

●Change Management and communications to Sales and Marketing, including marketing automation setup and integration.

●Ability to drive SKU reporting/ labeling

●Integrate into systems (such as supply chain, distribution, retail, etc.) and inventory management.

●Working with outside consultants for mobile product adoption, blueprints and implementation.

●UAT Testing End to End process and providing results with aim to build a great product.

●Salesforce.com using Sales and Service Cloud.

●Forecasting and Profitability.

●Resource Planning and analysts, analytical statistical data sets.

11/10 to CISCO SYSTEMS, San Jose, CA

05/16 Senior Technical Program Manager

●Analytics of Big Data and providing deep dives using Excel Macros and Tableau modeling.

●Integrated at least six M&A SaaS acquisitions following agile methodology.

●Team Lead in End to End implementation of Sales force .com for Sales and Service Cloud and initiate models for selling. Sales force funneling through in-house system CCW.24-month implementation also working with models to be integrated within Sales force from M&A companies. Ongoing for all acquisitions for implementation for Salesforce.com. Working with Marketing to come up with solutions and provide SaaS B2B capabilities and providing Data Analytics as needed.

●Build Business Requirements Document (BRD) to outline the projects and follow up with the Product requirements (PRD)

●Developed dashboards via Tableau showing KPIs current metrics and historicals.

●Strong infrastructure with best practices for tools used and streamlining processes

●Supervised proper implementation of a new system (database changes) through sourcing and procurement procedures and policies. Assist with Software testing/UAT and UAT Scripts.

●Data Analytics by Analyzing geophysical data and present data to the project team, Risk control and analysis, and take record of daily geophysical activities

●Contributed to business growth by providing technical content for business proposals and procurement activities.

●Developed data analytic tools used for duty savings, classification, forecasting, and KPI scorecards.

●Develop software and firmware related to computer vision, artificial intelligence, data analytic, and cloud service to enhance video conference product customer experience.

●Teamed up with product and procurement group to negotiate contracts and agreement with OEM and suppliers.

●Collect, collate and organize technical information needed for future procurement solicitations.

●Process procurement process to place purchase order for hardware and software as per project requirement.

●Commission and decommission devices from the datacenter, procure assets from different locations and acquired on required site. Asset Management for data Center build and transformation as per scope of the work.

●Perform data analytic and spend analysis for the project to determine savings opportunities, contract compliance, and data center consolidation and demand management opportunities.

●Perform data analytic and spend analysis to determine savings opportunities, contract compliance, and data center consolidation and demand management opportunities.

●Translates requirements for projects, enhancements and fixes into technical design specification include Systems Requirements Analysis, Functional Specifications and Systems Delivery Specifications; Transaction Data Analysis using CCW.

●Excellent Change Management- Training communication and Playbooks and Business Intelligence skills in Marketing Cloud and implementation of Software and SaaS products.

●Competitive analysis and work with 3rd party vendors to grow their business through incentives such as rebates and discounts.

●Strategize Go to market strategies to provide customer success and provide valuable roadmaps to enable delivery implementation.

●Implementation of SaaS on the subscription platform vs Perpetual to provide seamless onboarding for both Product and Service combined, over a 1,3, 5-year plan that is better suited to life of the product and new releases. Use of home grown CCW tool.

●Provided updates with Action items on projects and work with Big Data, Tableau use and Statistical Analysis, using SAS statistical models and macro dba modeling.

●Heavy use of Microsoft tools especially macro Excel PowerPoint, Smart Sheet and Visio.

●Agile Methodologies Scrum and Six Sigma Processes.

●Product life cycles and CPDM and CSDM processes.

●Dashboards setup and maintenance.

●BAT and UAT testing plan and execution end to end. Used RACIs to track business stakeholders and their actions items and responsibilities as well as risks and dependencies.

●Worked directly with professional vendors for Legal Compliance Consultants and Product Adoption and implementation globally.

●Worked closely with top management and provide ad-hoc reports as necessary.

11/00 to CISCO SYSTEMS, San Jose, CA

11/10 Senior Financial/ Business Analyst/ Project Management

●Worked in DCT operations - Providing Business support for all Fin BI bookings, instrumental in assisting with the new Teradata system (replaced Oracle) an

●Provide Plan IT/ Cap IT support in backend and front end, assisting with Tool and refreshes of System.

●Worked with Consumer Products such as Flip Video, Tablets and Telepresence.

●Lead Analyst - Weekly and Quarterly Metrics.integration within CCW

●Used NetSuite reporting specifically Financial Management Software and ERP Cloud as we.

●Quarterly Metrics is Power point presentation of all results and Analytics for the Team.

●Worked in Sales Finance Cisco 2 years - US/CAN Theater rebates, Financial Analysis and Planning, Project Management, Headcount and Expenses, Trending and 15 months goals.ll using CCW Platform

●Worked with Cisco Capital to arrange leases for Inside Sales for Services.

●Collaborated with outside vendors for Legal, Compliance and Supply Chain demand and restructuring

●Worked on automation of Sales and Marketing tools to assist Inside Sales and Service Provider as well as Third Party Distis.

●Implemented CR requests from Customer Partner feedback to resolve issues in OM and Fulfillment.

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