Office Assistant Career Development

Elizabeth Knight, CPC-A

Monroe, Washington • **********@*****.*** • 360-***-****

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS

American Academy of Professional Coders (AAPC), Member in good standing

• Certified Professional Coder-Apprentice, CPC-A

EDUCATION

American Academy of Professional Coders

• Certified Professional Coding Course

Academy of Gene Juarez

• Cosmetology License

RELEVANT SKILLS and TRAINING

CPT ICD-10-CM

HCPCS Medical Terminology

Anatomy Physiology

Coding Guidelines HIPAA Policies

Modifiers Coding Payment Policies

NCD and LCD Edits NCCI Edits

Compliance Fraud/Waste/Abuse Resolution

Place of Service Medicare Parts A, B, C, D

Advance Beneficiary Notice

PROFESSIONAL EXPERIENCE

Office Assistant, Fair Trade Landscaping Maintenance, 2018- 2023

• Issue invoices to customers through various methods including cash and online payments, entering precise data into the software system and following up to confirm receipt of payment

• Compose effective accounting records, updating new payments, account balances, and customer information, summarizing accounts receivable data, and researching and reconciling account discrepancies

• Answer customer telephone calls regarding project updates and balances, politely providing information and assistance, answering questions, and resolving concerns

• Assist with bookkeeping tasks, including data entry, financial record management, processing payroll, filing quarterly taxes, and running monthly department of Revenue reports, summarizing date to report to business owners and providing feedback

• Complete client orders, actively listening to customer’s desires, generating realistic, itemized estimates and communicating instructions clearly to the laborers to exceed quality and quantity performance standards and provide exceptional customer service

• Serve as a liaison communicating with large, corporate companies to ensure satisfaction with services and maintain business opportunities

Color Specialist, Gene Juarez Salons and Spas, 2013- 2017

• Create color formulas to achieve client’s desired look, understanding the correct formulas to meet expectations, the maintenance of desired look, and the effects on the integrity of their hair to provide optimal service

• Collaborate with clients to understand their goals, communicating effectively regarding achievability and creating treatment plans to reach desired results, building rapport through genuine conversation

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