Customer Service Call Center
Resume:
TANYA THELUSMA
Brooklyn, NY *1205
**********@*****.***
SUMMARY
With a keen commercial awareness and a proven record of success, I excel in delivering top-tier customer service to a diverse clientele. My expertise spans all aspects of sales, and I am adept at managing multiple complex tasks to ensure timely execution and operational efficiency. My advanced interpersonal and communication skills enable me to maintain strong working relationships, provide exceptional customer service, and create a motivating work environment focused on achieving targets and fostering professional excellence.
SKILLS
4 years’ experience with interacting with customers call center,3 years retail, customer service environment.
Computer proficiency in Windows-based applications, salesforce application, Visa application & Guiding care application,
Confidently maintaining company policies of HIPPA.
I am adept at learning new skills & software applications quickly.
Ability to problem solve in a positive, productive manner.
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
Reliability and compliance with scheduling standards
Ability to exhibit patience and empathy and express assurance and confidence.
Strong customer service skills, including courteous telephone etiquette and professionalism.
Strong oral, interpersonal and communication skills, bilingual in Haitian Creole
High potential
Visionary leader
Peak performer
Resourceful
Enthusiastic
Self-Motivated
Fluent in creole
EXPERIENCE
10/16/2020- Currently VNS HEALTH PLANS MEMBER SERVICES MLTC CALL CENTER/REMOTE (MANHATTEN, NY)
-Train new employees on software applications, training on data entry
- Receives and responds to consumer inquiries
- Resolves non-clinical inquiries and complaints related to customer service across VNS Health.
-Establishes effective working relationships and communications with customers, physicians, hospitals, and internal contacts to ensure problem resolution.
-Able to work different applications at once to look up members and their information.
-Data entry for members request for supplies and hospital req to resume home health aid services.
-Empathetic towards members and daily medical issues regarding mltc.
07/2018 to 8/2019 TRIDENT REALITY FRONT DESK RECEPTIONIST (ORLANDO, FL)
-Managed the escalated service concerns received from members employee’s
-Book reservations/ input guests’ data
-Managed large amounts of inbound calls in a timely matter.
-Answering incoming calls on multi-line telephones
-Answering visitors enquiries about a company and its produce or services, directing visitors to their destinations.
-Sorting and handing out mail
-Schedule meetings and travel for executives
01/2015 to 08/2017 KEY HOLDER ASSISTANT MANAGER AMERICAN APPAREL (New York, NY)
- Increased sales by 85%
- Achieved the status of ‘Lead Associate’ owing to exceptional performance
- Trained and mentored new employees, ensuring full understanding of duties and responsibilities
- Supported the launch of new clothing lines
- Created customer loyalty and repeat custom through exceptional service
- Provided a consistently positive work environment, that was conducive to motivational and service quality
-Count register for beginning day
-Count register for end of day
EDUCATION AND TRAINING
2013 High School Diploma
Olympia High School (Orlando, FL, USA)
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