Customer Service Administrative Assistant
Resume:
Dominique Diggs
Administrative Assistant
Brunswick, MD 21716
***********@*****.***
Dedicated and focused professional
Excels at multitasking, working effectively in a team, and meeting deadlines Ability to confront and overcome new challenges that will help the company run smoothly. Strong sense of urgency and problem-solving skills Exceptional customer service skills, over the phone and in-person. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Crew Member
Roy Rogers-Brunswick, MD
December 2023 to Present
Welcoming customers into restaurant
Placing orders
Food server/ bagging to go bags
Clean front lobby
Patient Service Coordinator
Maryland Oncology Hematology-Frederick, MD
April 2023 to Present
Front desk, schedule patients for upcoming appointments, discharge patients, fax medical information to other facilities,schedule biopsy, print medical records, answer incoming calls,etc… Onboarding Coordinator
Interim HealthCare-Gaithersburg, MD
November 2022 to February 2023
Run Background reports
Call references
Search Abuse Registry and Sex offender registration Upload documents in system
Follow up for expired documents
Human Resources Coordinator
Always Best Care Senior Services-Rockville, MD
July 2021 to November 2022
Calling potential caregivers to come in for interviews, update documents in the system, order materials for office, conduct meetings for company, etc….
Customer Service Representative Lead
Vito Services-Rockville, MD
January 2020 to July 2021
Answer incoming calls, book appointments for plumbing or HVAC. Invoicing, taking payments and converting hours.
• Resolved customer issue
• Booked appointments for clients
• Worked in the inbound call center
• Responded to inquiries and issues
• Managed customer accounts
Diagnostic administrator
VetFed CARENET-Rockville, MD
June 2019 to December 2019
Able to identify and explain the details of radiology results, lab results & clinical studies. Corresponding with medical facilities to schedule appointments
Customer Service Representative
Giant-Potomac, MD
November 2016 to June 2019
Jun 2018 to Present
• Process customer returns, answer questions about merchandise, and manage exchanges.
• Respond to service inquiries and coordinate resolutions with management.
• Distribute merchandise to floor associated to be restocked in correct department.
• Complete shift start/end duties and generate reports for management.
• Put up and take down signage for store sales ad diverge week, put up signage regarding recall items and changes to store regulations.
• Answer customer service desk phone calls and route calls appropriately Pricing Associate/ Asset Protection
Keepers Staffing-Bethesda, MD
July 2017 to August 2018
• Greeted customers warmly providing product knowledge
• Directed customers to cash register or fitting rooms
• Moved and marked down merchandise during store promotions and special events/weekly deals
• Monitored store pricing system
• Observed customers throughout the store to monitor shrink control, safety and customer service.
• Monitored the receiving and storage areas and conducted delivery audits to detect vendor fraud, associate dishonesty and compliance.
• Assisted in performance of loss prevention related inspections.
• Prevented the sale of unsafe or out of code product.
• Reported all incidents of unsafe store conditions and associate conduct to store director and loss prevention management.
Licensing Assistant (Temp)
Keepers Staffing-Bethesda, MD
June 2017 to August 2018
• Organized files and scanned in paperwork
• Made copies of license before distributing out to managers or clients
• Greeted and aided clients as needed
• Updated and maintained documents
Administrative Assistant
Keepers Staffing-Bethesda, MD
August 2017 to January 2018
• Provided clerical support including scanning, faxing, and copying.
• Answered calls from clients
• Prepared and modified documents including correspondence, memos and emails.
• Scheduled meetings and appointments for management.
• Maintained office supplies
• Performed Data entry and scanned documents
Help Desk Specialist/ Data Entry
Westat-Rockville, MD
April 2014 to November 2016
• Provided technical assistant and support for incoming queries and issues related to computer systems, software and hardware.
• Responded to queries further over phone or on computer/emails (tickets) in timely manner
• Maintained daily performance of computer systems
• Walked customers through problem-solving process.
• Followed-up with customer to ensure issue has been resolved.
• Ran report to determine malfunctions that continue to occur.
• Entered customer data into system software and verified data to source documents
• Updated, sorted, and organized existing data to ensure it is not lost. Assistant Store Manager
Claire's-Gaithersburg, MD
February 2013 to April 2014
• Provided leadership and direction to all employees working closely with the store manager
• Ensured Product quality and availability, overseeing store inventory
• Assisted customers whenever necessary.
• Organized employee schedule
• Took disciplinary action when necessary.
• Ensured a consistent standard of customer service
• Maintained store to standard, including stocking and cleaning.
• Completed task assigned by the store General manager accurately and efficiently Customer Service Representative
Target-Germantown, MD
September 2010 to February 2013
• Greeted and directed customers
• Listened to customers' questions and concerns, and provided answers or responses.
• Conducted price and feature comparisons to facilitate purchasing
• Managed return and exchanges of merchandise
• Coordinated with sale associated to provide excellent customer service
• Informed customers about discounts and special offers
• Provided break times for sale associates and other fellow team members Education
higher education in General Studies / Nursing
Montgomery College - Rockville, MD
August 2013 to August 2019
High school diploma in High school
Essex High School - Tappahannock, VA
February 2004 to June 2006
Skills
• Microsoft Word
• Cash Handling
• Receptionist
• Customer Service
• Data Entry
• Data-Entry
• Excel
• Typing
• Data Entry Operator
• Word
• Store Management Experience
• Pricing
• Technical Support
• Desktop Support
• Loss Prevention
• Help Desk
• Microsoft Windows
• Remote Access Software
• Cashiering
• Filing
• Medical terminology
• Phone triage
• Human Resources
• Computer Networking
• Network Support
• Operating Systems
• Microsoft Windows Server
• Hospitality (10+ years)
• Interviewing
• Talent management
• HR sourcing
• Communication skills
• Recruiting
• Human resources
• Recruiting
• Interviewing
• Conflict management
• HIPAA
• Customer service
• Typing
• EMR systems
• Workday
• Clerical experience
• Medical terminology
• Personal assistant experience
• Employment & labor law
• Hospitality
• Microsoft Access
• Data collection
• Documentation review
• Accounts receivable
• Windows
• Front desk
• Office management
• Adobe Acrobat
• Medical records
• Public relations
• Customer relationship management
• Help desk
• HR sourcing
• Remote access software
• Desktop support
• Cash handling
• Guest services
• Cash register
• Telephony
• Mobile devices
• Pricing
• Relationship management
• Computer skills
• Communication skills
• Google Docs
• ICD-10
• Anatomy knowledge
• Neurology
• Clinic
• Phone etiquette
• QuickBooks
• Leadership
• Hotel experience
• Microsoft Windows Server
• Driving
• Continuous improvement
• Medical office experience
• Proofreading
• Filing
• Organizational skills
• Medical administrative support
• Microsoft Office
• Microsoft Word
• Administrative experience
• Microsoft Excel
• Microsoft Powerpoint
• Patient service
• Office experience
• Microsoft Outlook
• Data entry
• Stocking
• ICD-9
• Operating systems
• Marketing
• Care plans
• Schedule management
• Time management
• Computer literacy
• Management
• Google Suite
• Negotiation
• Analysis skills
• Sourcing
• Software troubleshooting
• Computer networking
• Network support
• Teaching
• Patient monitoring
• Multi-line phone systems
• Phone triage
• Medical scheduling
• English
• Research
• Account reconciliation
• Technical support
• Athenahealth
• Medical receptionist
• EHR systems
• Microsoft Office
• Computer skills
• Microsoft Excel
Languages
• English - Expert
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
December 2019
Identifying and resolving common customer issues.
Full results: Proficient
Data entry: Attention to detail — Proficient
June 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Dedicated and focused professional
• Excels at multitasking, working effectively in a team, and meeting deadlines
• Ability to confront and overcome new challenges that will help the company run smoothly.
• Strong sense of urgency and problem solving skills
• Exceptional customer service skills, over the phone and in-person.
Contact this candidate