Customer Service Fort Myers
Resume:
Maria Paumier
Lehigh Acres, Fl ***71
**********@*****.***
Objective:
To obtain a Customer Service position with an organization that values hard work, integrity and a commitment to excellence.
Experience:
June 2022-Current
Physician primary care
Fort Myers, FL
Newborn Coordinator
Creating Newborn accts
Calling to schedule appointments needed
Sharing all info policies, lactation services, car seat inspection, weekend services
Reviewing insurance work closely with CBO on NB accounts.
Reviewing Charts and monitoring closely to send off accounts with active insurance.
Review 2 month visits and calling No-shows send vaccine letter after 3 failed attempts to schedule.
November.2018 – January 2022
Lee Health
Fort Myers, FL
Float Customer Service Representative-Multiple Locations
Traveling to assist with all clerical duties in Outpatient/Hospital Settings
Scanning Medical Records
Contact center assisting with large call volumes
Provide adequate procedure/guidance -Covid-19 vaccine
August.2016-November.2018
Lee Health
Fort Myers, FL
Customer Service Representative- Pediatric Neurology/Behavioral
Checking in/out
Requesting Authorizations/Referral for procedures appointments
All clerical duties
Direct STAT consults to providers
June.2014- August.2016
Associates in Dermatology
Fort Myers, FL
Customer Service Representative
Check in/out patients
Ensure Medical forms are filled out correctly
Billing all medical procedures performed
Feb.2012 - February.2014
Quantum Storage Systems-Manufacture in the material handling industry
Miami FL
Front Desk Receptionist/ Data Entry (February 2012-November-2012)
Utilize Electronic system to bill Invoices.
Greet visitors and determine their needs.
Faxing/printing/making copies/scanning etc
Answering and transferring calls using a switchboard system.
Create and manage Microsoft documents.
Ordering office supplies and distributing incoming/outgoing mail.
Customer Service Associate (November 2012-February 2014)
All clerical duties.
Answering phones and determining the needs of the customer.
Handling customers issues and problem and manage to obtain solution.
Monitoring customers accounts to ensure prompt shipment.
Keeping daily reports updated and forward to customers.
Contact freight companies to obtain shipment information.
Work with Microsoft outlook to interact with the customer daily.
High call volume/multitask.
October 2007-June 2009
Flamingo Oil Company- Distribution Oil Company
Miami FL
Inside Sales /Service Agent
Answering and transferring calls create accounts, update customers profiles.
Order Entry, Billing, and filling invoices.
Create and Manhe Microsoft Documents.
April 2005-March 2007
Wachovia Bank
Hialeah, FL
Teller
Handling over 600 cash Transactions daily
Organized and kept track of official, travelers, and gift checks.
Monitored and recorded video activities daily.
Balancing cash drawer daily.
September 2004- February 2005
Greater America- Insurance & Mortgage Company
Miami FL
Insurance Secretary
Calling Customers to sell Insurance quotes
Receiving Insurance payments
Reviewing and preparing incoming/outgoing mail
Using MS Word on Excel and spreadsheet to organize customer’s insurance policy history.
Education:
May 2021- September 2021
Keiser University
Fort Myers
Major: Diagnostic Medical Sonography
Jan 2015-May 2020
Florida SouthWestern State College
Fort Myers
Associates in Science
September 2003-June 2004
Miami Dade College
Miami
Major: Diagnostic Medical Sonography
August 1999-June 2003-
High School Graduate with certificate of Phlebotomy.
William H Turner technical Arts HS
Miami, Fl
Skills:
Microsoft Works, Excel, and type 35 WPM.
Languages Spanish- Fluent
References:
FIXED OPERATIONS DIRECTOR (Flamingo Oil Company)
Rick Gonzalez- Phone # 305-***-**** Ext 7944
District Sales Manager (Flamingo Oil Company)
Carlo Ribera –Phone # 305-***-****
CUSTOMER SERVICE MANAGER (Quantum Storage Systems)
Claudia Rubio – Phone # 687-0405 Ext 203
Team Leader (Customer Service Associate)
Labranda Lee- Phone # 305-***-**** Ext 222
Eric Roberts-EMT Paramedic
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