Human Resource Customer Service

CLAUDIA VALENCIA VAZQUEZ

Schiller Park, IL ****6 224-***-**** ***************.**@*****.***

With 4 years’ experience in administrative work & 10 years in Customer Service, I am confident that I’d be the perfect fit for the Human Resource Coordinator position at your company. With my organizational skills I have helped with coordinating successful events and onboarding successful candidates to the company. My attention to detail & discernment for people’s needs & wants, have helped with aligning managers & employees together in order to make the company thrive.

Professional Experience

Human Resource Assistant /Office Administrative

Wieland- Wheeling, IL 2/1/2023-Present

Working with 10 teams helping either create or revise- reports, trainings, data entry, & PO Requisitions when needed

Supported HR with HR needs on a daily & Work Events

Provided assistance to office personnel, including typing, transcription, information research, filing & phone messages

Responsible for scheduling appointments, coordinating food arrangements, processing mail, ordering supplies, answering general telephone calls promptly

Knowledge of principles & practices of the organization, planning, records management & general administration

Conducted research & compiled data for consideration & presentation to management

Created & processed purchase orders & requisitions for payment & other reports as appropriate.

Human Resource Assistant

Wieland- Wheeling, IL 7/17/2023-Present

Liaison between employees, managers, & our global community

Assessed resumes & coordinated interviews for our managers

Completed & followed through with Onboarding Process

Processed I-9 verifications for all new hires

Accurately input info on HRIS system

Initiate & follow-up on background checks & Drug Screens

Assisted in the administration of the company’s benefits programs, enrollment, renewal, STD, LTD, & FMLA

Collaborated with managers & 3rd parties processing payroll

Systematized training sessions with EHS Team for employees, vendors & contractors

Arranged with HR & Management Communication for Policies, Standard Procedures, & Governmental regulations

Conducted Financial Reports for plant Manager or management Team

Coordinated & executed work events

Catering Assistant/Supervisor 6/18/2018-7/14/2023

Compass Group- Northbrook, IL

Tended to customer needs by being attentive, respectful & friendly

Controlled Inventory management for our pantry, coolers & freezer

Administered administrative work keeping files up to date

Cross-trained so I filled in, on the line where needed

Helped train new team members & helped others within their area of work

Delegated duties to staff when business was higher than normal or needed to

Executed end of day POS/ FLASH when manager was not there

Translated during pre-service meetings for our Spanish speakers for efficiency

Recruiter/Coordinator/Receptionists/Banquet Captain

First Class Workforce Solutions- Des Plaines, IL 2/2014-6/18/2019

Assisted staff with career fairs & recruiting events at other sites

Screened applicant resumes & coordinated phone & in-person interviews

Skills

Problem Solver

Interpersonal skills

Time Management

Great Coordinator

Work well under pressure

Critical Thinker

Excellent Customer Service

Team Player

Able to Communicate

Computer Skills

Outlook Office- Advanced Beginner

Excel- Advanced Beginner

Power Point- Competent

WordArt- Competent

Microsoft Teams- Advanced Beginner

Knowledgeable of HRIS systems

Languages

Spanish- Speak, Write & Read fluently.

English- Speak, Write & Read fluently.

Education

Triton College- River Grove, IL 2023

Associate degree in applied science

GPA: 3.6

Phi Theta Kappa

Dean’s Honor List: 2019, 2020, 2021, 2023

Processed I-9 verifications for all new hires

Initiated & followed-up on background checks & Drug Screens

Organized all new hires, Social security, & Forms filled

Executed Great Customer Service during recruiting

Helped Staffing Managers with processing payroll & maintained Records for any changes

Managed office supplies, vendors, & upkeep of office

Coordinated- Customer work events by purposely being efficient

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