Customer Experience Senior Buyer
Resume:
Thomas D. Conway
Oldsmar, Fl. 34677
Cell 727-***-****
*********@******.***
EDUCATION:
University of Phoenix - Actively pursuing: Bachelor of Science in Business (BSB) / HR Management Certificate (HRMC)
EMPLOYMENT HISTORY:
Name of Employer: ConMed
Position(s): Senior Buyer/Planner – Operations Dates: 01/01/23 – Present
Evaluate and interpret buy signals from MRP system, experience/negotiate cost effective purchasing in Oracle. Effectuate company focused pricing terms.
Issue purchase orders to approved suppliers to obtain materials, at lowest cost consistent with quality, reliability, and organizational requirements.
Analyze quotations, select suppliers, enter purchase orders, schedule deliveries, correct quality concerns/AP invoicing.
Follow-up on orders to expedite delivery and shipment. Resolve quality and delivery issues.
Conduct on-site supplier visits to audit procedures and evaluate facilities. Develop strong and productive relationships with suppliers.
Analyze and present data. Provide recommendations based on key variables such as safety stock levels and consumption-to-forecast.
Assist Warehouse in receiving in product discrepancies to ensure manufacturing excellence.
Name of Employer: ConMed
Position(s): Senior Supervisor - Customer Experience Dates: 10/10/22 – 01/01/23
Oversee day-to-day operation of a highly functioning team of 12 remote CX representatives.
Daily/Weekly mentored leadership to a the cross-functional team. Ultimate objective: Provide a world class customer experience to our valued customers; with a sense of urgency.
Provide feedback to senior leadership regarding KPI’s and continuous improvement.
Interact with Sales Directors/Sales Reps. to ensure increased efficiency and overall team cohesion.
Participate in interviews, employment/termination of employees; perform and instruct employees in conducting performance appraisals, recommend raises.
Conflict resolution with internal/external partners, with an emphasis on results driven objectives.
Name of Employer: ConMed
Position(s): Senior Supervisor – Operations Management Dates: 06/2020 – 10/10/22
Oversee day-to-day operations of assigned employees, (34 – 68 onsite employees) in the Precision Machining Factory/Disposables Factory to ensure production objectives.
Coordinate the allocation of employees to appropriate machine centers to address current needs, based on daily customer demand.
Regularly report on relevant KPIs to senior leadership. Process improvements while systematically removing operation waste/process variations.
Develop and implement staffing plans that result in a highly skilled and flexible workforce.
Conduct interviews, 1:1, employment/termination of employees; perform and instruct employees in performance appraisals, identify, and recommend raise/promotion opportunities.
Actively ensure all safety policies and manufacturing processes, to achieve current/stretch goals.
Name of Employer: ConMed Dates: 01/2019 – 06/2020
Position(s): Sr. Business Analyst
Duties:
Sales forecast for medical devices on a global platform. Demand & Inventory Support
Provide detailed information for Distributors regarding medical supply inquiries. Mitigate supply chain interruptions.
Run daily reports to identify and restructure manufacturing target goals.
Daily Conference calls to maintain best business processes. Continued Improvement to increase overall sustained growth.
Spearheaded GHX/Electronic Data Interchange to automate electronic processing of manual processes, with an emphasis on eliminating waste.
Name of Employer: ConMed Dates: 04/2009 – 01/2019
Position(s): GHX Administrator/Issue Shelf Resolution Specialist
Duties:
Spearhead the migration of existing and new customers to GHX/Electronic Data Interchange
Subject matter expert instrumental in assisting, and educating, both team members and customers alike
Facilitate audit reports to ensure quality assurance and continued improvement initiatives.
Manage incoming email traffic to ensure customer needs are fully addressed.
Project Manage the Issue Shelf to identify and resolve unauthorized customer returns.
Technical Skills:
Microsoft WORD, Microsoft Office Suite, Internet Savvy, 10 key-touch, 60-65 WPM, PowerPoint, ORACLE, Lotus Notes, Outlook, Kronos, LCSS, MANMAN, SalesForce, Masergy, Recall, Reporting Services.
Excellent Oral/Written and Presentation Skills, Outstanding Organizational and Time Management skills, with an emphasis on detailed precision. Sense of Urgency. Extensive Project Management experience. People person with emphasis on conflict resolution to maintain overall team cohesion.
References and Accommodations: Available upon request.
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