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Customer Service Human Resources

Location:
Branford Center, CT, 06405
Posted:
July 26, 2024

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Resume:

Pamela Clifford

*** ******** ******, ********, ** 06405

203-***-**** (mobile)

475-***-**** (home)

*************@*****.***

Financial Adminstrator

Mascola Group

*** ****** ***

New Haven, CT 06512

April 2022 – December 2023

• Payroll: Input payroll bi-weekly, being aware of hours worked for the hourly employees. Entering hours for 1099 employees.

• On-boarding of new employees: I-9’s and background checks are performed upon hire.

• Human Resources duties include: maintaining employee records which include benefits: healthcare insurance, dental and pension plans and FSA’s. Works closely with health insurance administrators, pension administrators and FSA representative.

• A/R and A/P, all aspects. Using QuickBooks creates invoices for clients that include monthly maintenance fees and productions fees. Deposit checks into bank account and apply them and e-checks to client accounts. Monitor bank accounts and reconcile them.

• Calculate Sales and Use tax and make payment to the state, 401k deposits for employees, participate in audits, censuses, and surveys.

• On a monthly basis run P&L’s, balance sheets and AR Reports, and discuss with Financial Advisor.

• Responsible for forecast: monitoring and updating forecast spreadsheet.

Accounting Assistant/Customer Service Representative Hallock’s Appliance

174 Cedar St

Branford, Ct 06405

October 2020 – August 2021

• Greet customers, answer customer phone calls concerning their accounts and merchandise, enter sales invoices for sales representatives.

• Inventory control: when products are returned, decipher reason, decide about servicing product, contact customer, do accounting paperwork for returns, prepare refunds, exchanges.

• Daily accounting role: enter daily invoices for inventory purchased for the store; enter invoices for various vendors, process checks for vendors, process refunds for customers. A/P duties including entering disbursements, doing weekly check runs.

• Administrative Assistant to Sales Manager: duties including communication with customers via email, sending out paid receipts, writing up sales for various large clients such as Yale University, Yale New Haven Hospital, Goody’s Hardware. Communicate directly with these vendors to supply them with their needs.

• General office duties, process incoming mail, filing, data entry, keeping track of office supplies, ordering as needed. Finance Associate

Essex Financial Services

176 Westbrook Road

Essex, CT 06426

February 2020 – September 2020

• Payroll Coordinator, in charge of all aspects of payroll including updating employee information, entering timesheets, calculating payroll for 100 individuals, including monthly commission payments payroll for the 15th and 30th of the month, quarterly bonuses.

• Calculating commission payments for 20 advisors. Including coding payments via checks and ACH deposits, contacting various companies to receive commission statements, calculating percentage that advisors received. Updated advisor information in a Excel program, Power BI, updated all information on revenue and commissions for each advisor. Initiating SAP/Concur program for EFS including reviewing and submitting expense reports for advisors in SAP/Concur Software Program. Client Experience Specialist

Clarity Software Solutions

90 Wall Street

Madison, CT

January 2018 to February 2019

• First contact for Clients, respond to their inquiries and requests immediately, either via email or phone

• Create new correspondence letters and edit letters delivered to Clarity by clients such as Anthem BC/BS, Aetna, United Healthcare.

• Review and ensure data files are received for 70 different clients from around the country

• Receive and process letter and logo requests for clients, ensure all information to be delivered to them is correct.

• Rerun files for clients at their request, ensuring they run properly.

• Contact and work closely with various departments within Clarity with client issues or requests

• Set up fee requests/charges with Accounting for various client interactions.

Administrative Assistant/Budget Advisor

Alexion Pharmaceuticals

100 College Street, New Haven, CT 06511

December 2016 until April 2017

• In charge of all travel arrangements and reconciling all travel bills for reimbursement for 5 members of the team I was associated with, review, approve and submit in SAP/Concur Software Program.

• Created and edited various correspondence letters for our team. Created proposals to submit to the government and various pharmaceutical teams.

• Kept budget number for all travel exhibits, working directly with vendors and various arenas throughout the world for numerous trade shows.

• I created video slide show for various trade shows that were used around the globe.

Financial Assistant IV

Lillian Goldman Law Library, Acquisitions

Yale Law School

Yale University, New Haven, CT

2002-2016

• Review and verify all expenses charged to Acquisitions funds

• Research and reconcile errors, resolve problems with vendors concerning incorrect shipments & duplicate billing. Making arrangements for credits, replacements, returns.

• Receive and process all payments for library acquisitions, verify fund balances, assign proper charging instructions. Compile information to assist budget preparation.

• Monitor, control and maintain departmental financial activities using Morris and Oracle.

• Main source of information in regard to funding for the various departments concerning book budgets, expenditures and allowances.

• Maintain vendor information files, keeping vendor information up to date and maintain relationships with vendors nationally and internationally.

• Compile information to assist in budget preparation. Report and analyze variances and historical spending patterns. Oversee Acquisition Divisions purchasing card program. Maintain and reconcile monthly statement.

• Prepare and verify deposits and accounting transfers. Oversee maintenance of financial records and files, and perform clerical functions incidental to financial activities.

• Coordinate special handling payment with library administration as needed. Create and maintain effective and collegial working relationships with central university finance departments.

• Assist with maintaining files and records related to managing library electronic resources, including maintaining records in the library’s electronic resource management system, including but not limited to record loading, URL verifications, and other relevant duties. Financial Assistant III

Yale University Press,

Yale University, New Haven, CT

2000-2002

• Determine correct general ledger account numbers, appropriate payments and payment dates of pre-approved invoices. Enter all information into accounts payable software (Bookmaster)

• Initiate accounts payable reports and check run to print checks. Distribute checks to appropriate departments.

• Create master file record for each new author, including name and address into royalty system. Create new books records in database from predetermined account information. From pre-coded royalty contract abstracts enter royalty contract terms into royalty system for each new book created.

• Analyze and reconcile monthly bank statement. Enter interest, deposit and fees information into journal entry spreadsheet. Post the journal entry in our general ledge software.

• Research, identify, and contact bank for back up information on any banking transactions which were not anticipated based on deposits made by the Yale Press. Compare General Ledger bank balances on bank statements and resolve and discrepancies.

• Maintain attendance records for all Yale Press employees, including sick, holiday, personal and vacation. Keep employees informed of their time.

Education Associates Degree

Dean College, Franklin, MA

1981-1983

A.S. in Business Administration

Computer

Knowledge

All Word Products including WordPerfect, Power Point, Excel, Publisher 2016, Access, Outlook. III Sierra, Oracle Bookmaster, Quickbooks, SAP Software Program, Concur Expense Reporting

References :

Previous Managers:

Scott Matheson

Associate Law Librarian for Technical Services

Lillian Goldman Law Library, Yale Law School

127 Wall Street, New Haven, 06511

*****.********@****.***

w: 203-***-**** c: 203-***-****

Jo-anne Giammattei

Former Head of Technical Services

Lillian Goldman Law Library, Yale Law School

127 Wall Street, New Haven, CT 06511

************@**.***

h: 203-***-**** c: 203-***-****

Mike Widener

Rare Book Librarian and Lecture in Legal Research

Lillian Goldman Law Library, Yale Law School

127 Wall Street, New Haven, CT 06511

****.*******@****.***

203-***-****

Michelle Woods

Manager, Client Service Department

Clarity Software Solutions

Wall St, Madison, CT 06443

203-***-****

Mark Pino

General Manager, Sales Manager, Shipping Manager

Robert Nastri

Former Director of Labor and Industrial Relations – 25 years United Illuminating

55 Thompson St Unit 14A

East Haven, CT 06512

*********@*****.***

203-***-****



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