Payroll Supervisor Customer Service

Dear Professional Hiring Manager:

I would be an ideal candidate for the position as an experienced and professional Payroll Supervisor with extensive Payroll Accounting and HR knowledge, strong leadership skills, and superb relationship management abilities.

I have enclosed my resume. In just over six years, I became familiar with the importance of competent and professional individuals working to make corporations function efficiently and professionally. My experience with former jobs has prepared me to contribute successfully to this essential occupation. It will be very satisfying to work with a company that has an empowering message to its employees and consistently works to improve its image and quality to its customers.

Not only do I enjoy multitasking and fast-paced environments, but I have also developed exceptional organizational and time management skills. I offer consistency and knowledge in these fields, maintaining core values, encouraging optimism, and easily adapting to your corporate culture. I will bring strong communication skills, enthusiasm, goal orientation, commitment to teamwork, and personal discipline.

My resume is enclosed for your review. I may be reached at 703-***-**** or via email at ********@*******.***. Thank you for your time and consideration, and I look forward to discussing this opportunity with you.

Sincerely,

Hina Masood

Hina Masood

OBJECTIVE

I want to obtain a position that utilizes and further develops my interpersonal, analytical, and team player skills. I am looking for an organization that can allow me to achieve a position of more responsibility.

SKILLS

Strong communication skills developed through professional and courteous customer service.

Proficiency in Microsoft Office, Word, Excel, PowerPoint, Access, and Outlook.

Proficient in Deltek, Costpoint, UKG-UltiPro, Workday HRIS, Paylocity, Spectrum, and ADP Vantage.

UltiPro Coursework Certification

Self-motivated and diverse skill set to proficiently execute any given task.

Analytical and System testing for updates

Reconciliations

Payroll Audits

LANGUAGES

Multilingual/Fluent in English, Urdu, Hindi, and Punjabi.

LEGAL STATUS: US CITIZEN

WORK EXPERIENCE

Booz Allen Hamilton June 2023 – Present

Payroll Supervisor (Contractor) Via Spectrum Career

Process daily ACH & wire review and approval

Primarily responsible for complete payroll submission in ADP Vantage, ensuring that payroll is processed timely and accurately.

Analyze payroll problems and provide appropriate resolutions.

Prepare and process imputed income, including dependent education, FlexEd, & LQA (Living Quarters Allowances) for monthly payroll.

Process data bridge (migrate) Workday data to ADP Vantage

Help train and support the payroll team, including gathering/creating support documentation for payroll processes in a usable format.

Process stock payrolls and special payroll runs as needed.

Review and recommend improvements to streamline existing payroll procedures.

Process monthly bank reconciliation on uncashed checks and stale dated checks.

Oversee the ticketing system and ensure tickets are not escalated.

Review and resolve escalated tickets.

Paramount Mechanical Corp September 2022 – April 2023

Payroll & HR Manager

Process weekly payroll for union and non-union employees.

Process monthly union contributions through PEERS for local unions.

Revise, prepare, and process documents necessary to onboard and offboard employees.

Perform background checks and maintain personnel files, I9s & other related forms.

Maintains Affirmative Action Compliance & reporting.

Work with the Benefits Broker

oProcess benefits enrollments, changes, and terminations for all benefit plans

oPrepare and track COBRA paperwork & notify benefit companies of continuation.

oOrganize annual open enrollment.

Manage 401k contributions and employer match accounts.

Oversee and maintain employee PTO and holiday time capture and accruals.

Process weekly payroll for union and non-union employees.

Process monthly union contributions through PEERS for local unions.

Process benefit-related invoices and reconcile them with payroll and accounting records.

Updated and maintained payroll and payroll-related spreadsheets for the finance department.

Update and maintain ACA reporting throughout the year.

Reconcile Quarterly payroll reports & assist with Work Comp annual audit.

Conduct year-end payroll processing, including W-2’s, and related required filings, and reconcile reports with payroll records W2 reconciliation.

Prepare year-end reports and schedules for the auditors.

Maximus Services LLC November 2015 – September 2022

SR Payroll Analyst

Gather payroll data from various relevant sources within the company, such as expenses, bonuses, commissions, and salary changes.

Manage and administer payroll for employees on our payroll system, including inputting changes, processing bi-weekly payroll for 30,000 employees, tracking payroll approvals, ensuring timelines are met, and accurate reporting of transactions.

Provide service to all employees regarding questions about payroll while troubleshooting any and all inquiries.

Ensure compliance with federal, state, and local payroll, wage, and other related laws and best practices.

Identify and recommend updates to payroll processing software, systems, and procedures.

Lead payroll implementations, upgrades, and interfaces

Manage functional planning, testing, and rollout of process changes.

Develop various reports to support payroll and site administrators based on scoping requirements.

Record day-to-day accounts payable, employee reimbursements, and other financial transactions.

Work with the Controller during the month-end close process, including preparing journal entries to be uploaded to the Accounting General Ledger, reviewing and reconciling monthly and quarterly reporting to ensure payroll accuracy, and identifying corrections as needed.

Perform off-cycle payrolls for things such as stock transactions and bonuses as required.

Perform monthly PTO, Sick, and PPT leave reconciliation.

Assist the finance department with weekly billing by reporting hours to the correct charge code.

Administration Office of U.S Courts March 2014 – October 2014

Human Resources Clerk

Send in Request for Official Personnel Folder (SF-127) and Notification of Personnel Actions (SF-50) to the National Record Center, Senate, and other agencies to verify the employment of new employees.

Verify the Designation of Beneficiary forms (SF-1152 and SF-2823) and send them for scanning.

Process name changes and address changes for employees.

Enter the Record of Leave Data (SF-1150) into the database once they are received.

Audit the record of leave data (SF-1150) for their accuracy to compensate the employee with their annual leave once they retire, terminate, and resign.

Process the record of leave data (SF-1150) to compensate employee on their bi-weekly payroll.

Process Thrift Saving Plan (TSP) changes into the HRMIS.

Process Thrift Saving Plan (TSP) Error Report

Scan and enter the PDs (Position Descriptions) in the system and file them once completed.

Process Special Service Awards and Individual Time Off awards for employees.

Use an Electronic Personnel Folder to obtain employee personnel files to verify previous federal employment.

Process promotions, retirements, transfers, changes in schedule, discretionary steps, and terminations into HRMIS.

Check Team Box emails and print all the actions received for processing.

Double-check all the new appointments the HR specialist processes to ensure no discrepancies.

Fax and file Notice of Change in Health Benefits (SF-2810) to the carriers.

Update employee’s SCD (Service Computation Date) into HRMIS based on their prior service.

Send Supreme Court Pay statements to their payroll office once the payroll is processed.

Update the promotion policy for all 7th, 9th, and 10th circuits.

Royal Express Limos & Cab May 2009 – February 2013

Human Resource & Bookkeeping Clerk

Complete all drug screens, driving records, and background checks for candidates and provide prompt feedback to the manager.

Generate offer letters for candidates and provide all new hire paperwork. Collect the paperwork and ensure it is completed promptly and accurately.

Complete the new hire forms and file them for records.

Assist with terminations, promotions, performance reviews, safety, and investigations.

Advises management in appropriate resolution of employee relations issues

Generate year-end 1099 for sub-contractors.

Prepare tax reports and monthly invoice statements.

Make numerous daily computations to update and maintain accounting records.

Prepare reports and summaries.

I handled various payroll duties using QuickBooks and ADP.

Prepare invoices for billing, including totaling numbers, adding dates, and verifying financial data.

Prepare tax reports and monthly invoice statements.

Administered data entry, accounts payable, receivable, payroll, and grant report entry.

Assisted accountants with tax return preparation.

EDUCATION

H & R Block

Completed Income Tax Return Course 2013

Northern Virginia Community College

Working towards an Associate Degree in Business Administration

Currently Pursuing Certified Payroll Professional Certification

June 2004 Westfield High School Chantilly, VA

High school Advance Diploma

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