Customer Service Data Entry

IRIS CLARKE

*** ******* **** ***********, ** ****0 484-***-**** ***********@*****.***

PROFILE

Courteous, solution oriented customer service professional with over 5 years of experience. Expert professional track record of utilizing exceptional communication, interpersonal and organization skills to deliver quality customer service and satisfaction to diverse population of clients. Motivated to meet and exceed business objectives and offer skills and areas of expertise in the following:

● Confidentiality Management ● Problem Solving ● Customer Service

● Record File Maintenance ● Team Building ● Time Management

PROFESSIONAL WORK HISTORY

Anogo of Philadelphia, Philadelphia, PA 02/2018 – 11/2020

Data Entry Clerk

Reviewed cleaning contract 30+ applications monthly for completeness and accuracy

Prepared reports for incoming contract applications and outgoing approved contracts

Scheduled 20+ conference call meetings week with organization leaders and stakeholders

Handled 50+ incoming calls daily ensuring direction queries routed to appropriate persons

Coordinated sorting and distribution of large volumes of interoffice mail daily distribution

Reviewed and verified company inventory supplies and maintained transportation logs

Performed updates of organization’s computer contracting recording systems each day

Managed troubleshooting maintenance updates, report generation of CRM databases

JANICE CLEANING, Philadelphia, PA 03/2016 – 01/2018

Office Clerk

Established efficient workflow processes, monitored daily productivity to improve overall effectiveness of personnel and company operational activities

Trained junior staff in company regulatory standards ensuring organization compliance

Oversaw office inventory activities, including ordering, paper requisitions reconciliations

Communicated corporate objectives across divisions via consistent follow up contacts

Answered, screened and directed up to 100* daily inbound phone calls for team members

Monitored recordings of incoming telephone client calls to quality assurance purposes

NEW GARDEN EARLY LEARNING CENTER, Philadelphia, PA 09/2012 – 02/2016

Front Desk Receptionist

Organized meticulous front desk receptionist for high volume child care facility creating lasting impressions by greeting parents, guardians, children, educators and stakeholders

Fulfilled clerical duties including scheduling appointments and maintained records

Sustained clean and organized work area and ensured entire facility met safety guidelines

EDUCATION

AVON GROVE HIGH SCHOOL, West Grove, PA

High School Diploma Awarded

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