Customer Service Supply Chain
Resume:
Latangila Hodges-Bellamy
Supply Chain Professional
Contact
Atlanta GA
Phone
**********@*****.***
Skills
Applicant Tracking System (ATS) Proficiency
Transportation Management System (TMS) Tools
Event Planning and Coordination
Financial Management
Advanced Communication Tools
Leadership
Customer Service
Time Management
Adaptability
Teamwork
Client Relationship Building
Inter-department collaboration
Software
Slack
Google Workspace
Microsoft 365
QuickBooks
Bullhorn
Highly skilled logistics professional with over a decade of extensive experience in customer service, adept at utilizing advanced transportation and applicant tracking systems for efficient coordination. Proven track record in event planning, financial management, and providing comprehensive support to candidates and clients. Seeking a hybrid or remote role in logistics to leverage expertise in optimizing operations and delivering exceptional service.
Work History
2023-08 - 2024-04
Client Service Manager
Georgia-Pacific, Atlanta, GA
As a Client Service Manager, my main objective was to spearhead recruitment efforts for Koch-affiliated companies in the Southeast region of Georgia, overseeing candidate sourcing, organizing hiring events, coordinating interviews, conducting comprehensive onboarding, and directly managing a team of 50 individuals to ensure optimal performance and client satisfaction.
Spearheaded recruitment efforts for Koch-affiliated companies in the Southeast region of Georgia, resulting in a 25% increase in candidate pipeline and a 15% reduction in time-to-fill vacant positions.
Organized and hosted successful hiring events, facilitating the filling of 100+ temporary-to-hire positions and streamlining the recruitment process for both candidates and clients.
Coordinated interview scheduling and conducted comprehensive onboarding for each candidate using BullHorn, achieving a 90% retention rate within the first six months of employment.
Directed a team of 50 individuals, implementing performance improvement initiatives that resulted in a 20% increase in productivity and a 95% client satisfaction rating.
Utilized data analytics to optimize recruitment strategies and streamline processes, resulting in a 30% decrease in recruitment costs and a 40% increase in overall efficiency.
2021-05 - 2023-08
Recruiting Coordinator
Georgia Pacific, Atlanta, GA
In my role as a Recruiting Coordinator, I directed candidate scheduling, delivered comprehensive customer support, streamlined post-offer procedures, and managed financial responsibilities to ensure efficient and seamless recruitment processes.
Directed candidate scheduling for teams across the Southeast region of Georgia, overseeing 200+ interviews annually and ensuring a seamless interview process from start to finish.
Provided exceptional customer support to all participants, resulting in a 95% satisfaction rate based on post-interview surveys.
Streamlined post-offer procedures, reducing onboarding time by 20% and improving new hire integration into the company.
Managed financial responsibilities with precision, processing over 100 expense reports and credit card statements monthly, ensuring accurate payments and timely reimbursement.
Implemented efficient scheduling systems and streamlined communication channels, resulting in a 30% reduction in interview scheduling errors and delays.
2018-09 - 2021-04
Linehaul Coordinator
FedEx Ground, Atlanta, GA
In my role as a Linehaul Coordinator, I efficiently managed all facets of linehaul operations, from planning and scheduling to dispatching and coordination, utilizing advanced Transportation Management System (TMS) tools to ensure on-time delivery and maintain comprehensive oversight of fleet inventory.
Streamlined linehaul operations by implementing advanced Transportation Management System (TMS) tools, resulting in a 20% reduction in delivery delays and a 15% increase in on-time performance.
Enhanced resource utilization through effective planning and coordination, optimizing fleet efficiency and reducing idle time by 25%.
Successfully managed fleet inventory, conducting regular yard checks and processing drivers' reports to maintain a 98% equipment availability rate.
Provided comprehensive training on dispatching software to drivers, improving their proficiency and ensuring seamless operations.
Promptly addressed schedule delays, accidents, and equipment failures, minimizing disruptions and maintaining a high level of service reliability.
Education
Bachelor of Arts: Business Administration
Clayton State University - Morrow, GA
Major: Supply Chain Management
Minor: Marketing
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