Manager, Executive Assistant
Resume:
Kimberly Webster
Executive Assistant Management
Covington, WA 98042 • 253-***-****
Highly accomplished and results-oriented professional with substantial experience in reorganizing internal processes, managing accounts payable and receivable, and overseeing payroll functions. Proven track record of implementing effective organizational policies and conducting new employee orientations. Proficient in Microsoft Office Suite, adept at preparing financial reports, and skilled in complex problem-solving. Recognized for bridging communication between management and staff, handling HR-related tasks, and resolving work-related issues. Well-versed in reconciling multiple accounts and processing state and IRS taxes. Demonstrated ability to review and improve electronic POS systems for streamlined operations. Areas of Expertise
● Team Leadership & Enhancement
● Financial Planning & Management
● Human Resource Functions Expertise
● Administrative Operations Excellence
● Project Planning & Execution
● Customer Services & Satisfaction
● Quality Assurance & Cost Control
● Budget Management & Forecasting
● Marketing & Promotions
● Event Planning & Organizing
● Cross-functional Collaboration
● Problem-solving & Multitasking
Professional Experience
Mary Catherine’s, Seattle, WA 2022 – Present
Bookkeeper (Remote)
Execute preparation and dissemination of month-end financial reports, encompassing balance statements and profit and loss analyses. Oversee accounts payable functions aimed at ensuring prompt and complete payment processing. Conduct reconciliations for diverse accounts on regular basis. Administer processing of state and IRS taxes on monthly, quarterly, and annual basis. Evaluate various alternatives for implementing electronic Point of Sale (POS) system to enhance efficiency in daily cash and credit card transactions.
● Reconciled vendor and customer accounts, ensuring accurate financial records.
● Ensured alignment between sales figures and generated invoices by restructuring online inventory system.
● Implemented new internal policies to eliminate returns and discount orders, contributing to increased revenue.
● Established optimal payment structures with vendors, improving payment terms and achieving current payment balances.
● Collaborated with CPA to successfully implement ERC reimbursement settlement and manage annual company fiscal taxes. Pacific Raceways, Kent, WA 2017 – 2023
Receptionist, Office Manager, Ticketing Manager, Executive Administrative Assistant Managed inventory of office equipment, while overseeing ordering of new purchases, repairs, and replacements. Produced comprehensive financial reports detailing cash receipts, expenditures, and profit and loss. Executed intricate general accounting functions, encompassing preparation of journal entries, account analysis, and balance sheet reconciliations. Conducted comprehensive new employee orientation sessions to foster positive attitude toward organizational objectives. Identified staff vacancies, while leading recruitment, interviewing, and selection process for applicants.
● Streamlined internal processes for accounts payable, receivable, and payroll.
● Demonstrated proficiency in utilizing Microsoft Office for document preparation and data report generation.
● Provided strategic counsel to managers on organizational policy matters and recommended necessary changes.
● Implemented cross-training initiatives for all eligible employees, ensuring flexibility in staffing locations through comprehensive training programs.
● Facilitated communication between management and employees by addressing inquiries, interpreting and administering contracts, and resolving work-related problems.
Amazon.com, Seattle, WA 2014 – 2017
Customer Service Associate, CSA T1, CSA T2, Wireless, Fire phone, Kindle T1, Kindle T2, B2B T1 (Remote) Implemented procedural modifications based on collected customer feedback to surpass satisfaction targets. Adapted procedures as necessary to accommodate unique customer requests. Oversaw quality communication, customer support, and product representation for assigned clients. Engaged with customers and retail buyers to track shipping statuses and expedited orders. Educated customers on company's product and service offerings. Offered exceptional customer service to enhance and promote company brand.
● Delivered precise and relevant information in response to customer inquiries.
● Ensured positive customer experiences and resolution of all customer complaints.
● Cultivated customer loyalty through proactive follow-up calls for individuals reporting product issues.
● Demonstrated proficiency in adhering to customer service call scripts within specified time constraints. Covington Community Sports, Covington, WA 2009 – 2013 Director of Marketing & Promotions
Spearheaded contributions to relevant blogs, conferences, and events, both offline and online, aimed at amplifying brand recognition. Orchestrated creation of compelling online marketing campaigns and administered comprehensive overhaul and launch of company's website. Executed and refined high-impact strategies to target novel business prospects. Directed in-house advertising initiative, while overseeing production of print and media collateral materials.
● Delivered presentations on current promotions to audiences at events and tradeshows.
● Expanded marketing program by enhancing company awareness by 30% within existing budget constraints.
● Formulated program schedules and provided updates on company status to City officials and School Board Directors. Additional Experience
Director KW Child Services, Covington, WA
Warehouse Support, Customer Service Manager Foods Inc. (PFI), Kent, WA Office Manager CJ Auto Parts, Renton, WA
Education
Bachelor of Arts in Business Administration & Marketing University of Phoenix, Bellevue, WA Certifications
CPR Certified CPR
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