Administrative Assistant Customer Service

Objectives

Highly-motivated employee with desire to take on new challenges. Experience in financial services, collections and patient care management. Strong work ethic, team-oriented, adaptability and exceptional interpersonal skills, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

Administrative Assistant

MJ Systems and Design Corp – Las Vegas, NV

October 2023 – Present

Assist administrator in a sheet metal fabrication company in the functioning of business operations by answering emails and phone calls, organizing files.

Create and update bid list for future commercial HVAC projects, order supplies for projects.

Keep track of employee hours and work locations, fill out time sheets for proper payroll transactions.

Communicate with team members in Spanish, translate from English to Spanish any instructions given by administrator to non-English speaking personnel.

Ensure exceptional customer service.

Patient Account Coordinator

Advanced Health Care of Summerlin – Las Vegas, NV

April 2018 to July 2023

Supported the functioning of business operations by managing some staff members and performance.

Verified primary/secondary insurance benefits and eligibility for skilled nursing facility admission and obtained pre-authorizations, if needed.

Entered correct patient information and demographics in Matrix System and excel census, scanned and uploaded documents once completed.

Used proper verbal skills to engage patients and family members in conversations regarding insurance coverage, co-pays and questionnaire completion.

Responsible for discharging patients from Matrix, completing all fields and complete excel census.

Responsible for completing facility month-end billing and batch charge entry for corporate billing office. Obtained vaccination tracking, pharmacy, lab, and x-ray/ultrasound invoices for batch charge entry.

Provided exceptional customer service by answering questions regarding insurance benefits and payments in person, via phone and email.

Accepted, received, posted payments and made weekly deposits to bank, emailed corresponding spreadsheets and receipts to assigned corporate billing member.

Kept track of private bad debt, private outstanding balances, monthly copay collection list of discharged patients who owed money, added finance charges on accounts.

Created monthly bills and collection letters along with making collection calls twice a month. Documented information about status of collection efforts in matrix under resident notes.

Responsible for entering time clock adjustments and edits. Verified Personal Time Off availability and

entered requests before every pay period.

Kept office supplies inventory and responsible for ordering supplies needed.

Housekeeping and Maintenance Supervisor

Advanced Health Care of Summerlin – Las Vegas, NV

April 2018 to May 2023

Managed and oversaw a team of employees in completing job tasks accurately and efficiently with

appropriate use of equipment and chemicals.

Monitored that the appropriate personal protective equipment and supplies were used for cleaning and disinfecting when entering an isolated room.

Inspected discharged rooms, making sure the rooms were occupant-ready.

Contacted vendors to procure equipment, cleaning chemicals, laundry supplies, and tools.

Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving

strategy.

Reviewed yearly employee performance and devised improvement plan to achieve goals.

Established hands-on, proactive management style to facilitate improvements to workflow and room

turnover.

Administrative Assistant and Receptionist

Advanced Health Care of Summerlin - Las Vegas, NV

September 2016 to April 2018

Ensured exceptional interpersonal communication, pleasantly welcomed patients and visitors, answered phone calls and maintained operations of front reception desk.

Handled incoming calls and directed callers to appropriate department or employee.

Organized files, faxed reports, scanned documents and maintained front desk and reception area in

a neat and organized fashion.

Prepared, received and prioritized correspondence.

Responded effectively to sensitive inquiries or complaints.

Performed on-site fingerprinting for new employees.

Provided secretarial and office management support while building cooperative working relationships

with all department supervisors.

Responsible for accounts payable: verified, processed, reconciliated invoices, maintained record of

entered invoices for administrator, mailed out payments and filed appropriately.

Tracked and submitted employee timesheets to prepare for payroll processing.

Preschool Teacher

Sunshine Learning Center and Preschool – Los Angeles, CA

July 2002 to August 2015

Created developmentally age-appropriate weekly themes, art lessons and activities.

Taught phonics, letter, shape and number recognition.

Supervised the wellbeing of the students at all times.

Education

Bachelor of Arts in Liberal Arts and General Studies

California State University, Long Beach – Long Beach, CA

September 1991 to May 2000

Skills

Self-motivation, Flexibility and adaptability, Reliability and Strong Work Ethics, Collaboration and

Teamwork, Bilingual: English and Spanish, Organization and Time Management, Insurance Company

Communication, Patient Relationship Management, Pleasant Telephone Demeanor, Strong Verbal and

Written Communication, Payment Processing, Database Maintenance, Documentation and Record-

keeping, Supply Inventory Management

Languages

Bilingual in English and Spanish – Fluent in speaking, reading and writing.

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