Customer Service Success
Resume:
Onoriasa David Brume
Lagos Nigeria,
Lagos, Nigeria, 10001.
*************@*****.***
Objective:
Versatile Customer Success Manager with Proven Technical Expertise with Hands-on expertise in power, electrical, and maintenance management. Able to diagnose and troubleshoot issues, implement preventive measures, and optimize operations. Adept at delivering exceptional client satisfaction while also managing complex power, electrical, and maintenance operations. Experienced Customer Success personnel with a unique blend of customer service and technical skills. Recognized for consistently exceeding customer expectations through attentive listening. Education
Kaduna Federal Polytechnic – OND Civil Engineering (Upper Credit) 2018-2022 Work Experiences:
Technical and Power maintenance supervisor
New Covenant Assembly, Lagos mainland.
2022 – till date
Job Descriptions
- Provided Exceptional leadership and technical expertise as the technical and power maintenance manager, ensuring the reliability and efficiency of the company's critical power infrastructure
- Oversee the maintenance and repair of electrical equipment, including switches, sockets, generators, transformers, and switchgear.
- Develop and implement comprehensive preventive maintenance programs to ensure the proper functioning of all power systems.
- Ensure that generators are serviced regularly according to the manufacturer's recommendations and industry best practices.
- Monitor and analyze power consumption data to identify opportunities for energy optimization and cost savings.
Accomplishment
- Implemented a comprehensive preventive maintenance program that has resulted in a 30% reduction in unplanned power outages over the past year.
-Upgraded the company's aging electrical infrastructure, leading to a 20% improvement in energy efficiency and a significant reduction in maintenance costs.
- Ensured that all switches, sockets, and other electrical components were in excellent condition, reducing the risk of equipment failures and power disruptions.
- Implemented a rigorous generator servicing schedule, resulting in a 95% uptime for the backup power systems.
- Paid close attention to sensitive areas within the power distribution network, implementing appropriate safeguards and monitoring measures, ensuring the protection of critical systems.
- Fostered a strong safety culture within the maintenance team, leading to a 50% reduction in workplace incidents and injuries.
Credentialling Associate
Wellnite Medical Group (San Francisco, California) Remote. 2022- 2023 Job Description
- Collaborate with a team of 10 in conducting credentialing verifications, including education, training, licensure, and certification.
- Conduct primary source verification and monitor expiration date for providers.
- Update providers on their credentialing status as requested and provide timely follow-up for requests of outstanding information.
- Consistently exceeded daily call quota of 30+ calls in 8 hours, resulting in increased efficiency.
- Obtain, review and complete practitioners credentialing and re-credentialing applications while maintaining confidentiality of practitioner information.
- Enter new providers into CAQH with accuracy and perform ongoing CAQH data input information into the credentialing database.
- Generate reports as needed and track the credentialing status of providers in the systems.
- Improve provider satisfaction and decrease turnaround time for credentialing. Achieved a 100% credentialing accuracy rate.
Power and technical Service delivery manager
Mr. Biggs Nigeria 2020 - 2021
- Led a team of service representatives, providing guidance and support to ensure excellent service and uninterrupted power delivery.
- Provided exceptional customer service by building rapport and establishing trust with clients, resulting in increased customer satisfaction ratings. Skills:
- Data Entry
- Troubleshooting
- Preventive maintenance
- Electrical schematics and circuit analysis
- Generator Controls and load testing
- Voltage Regulation and power generation
- Safety Protocols and remote monitoring
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proven leadership and team management skills
References:
Pastor Emmanuel Babatayo
New Covenant Assembly Lagos Mainland.
Resident Pastor
Contact this candidate