Customer Service Call Center
Resume:
Cari Porter
Looking for a Career
Bethany, OK ***08
***********@*****.***
• 5+ years of call center experience in various settings, including healthcare/pharmacy settings
• Medicare/Medicaid billing experience
• State-Insurance/Medicare/Medicaid enrollment knowledge
• High volume call handling: 150+ inbound/outbound days
• Insurance verification, review coverage, eligibility, cost, enroll members into health plan
• Proficient in MS Office Suite
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Aerotek - Oklahoma City, OK
March 2020 to Present
Medical billing for insurance companies
Alarm Specialist
US MONITORING - Oklahoma City, OK
November 2019 to March 2020
Taking incoming alarms and dispatching proper emergency services. Taking inbound emergency tech calls for sprinkler and fire systems. Data input and dispositioning of the call. Training as needed. Customer Service Agent
NTT Data Services - Oklahoma City, OK
September 2019 to November 2019
• Handle inbound calls from Health Connector Residents of Massachusetts
• Enroll members in healthcare and dental plans
• Handle 100-150+ calls daily
• Educate customer policies
• Process payments
• Resolve billing issues as well as address product/service concerns
• Document call outcomes
Patient Care Coordinator/Member Outreach Specialist Quest Diagnostics/MedXM - Oklahoma City, OK
June 2018 to September 2019
• Responsible for 150+ calls daily
• Assisted members with making annual wellness and eye exam appointments
• Educated on plan benefits/features
• Located PCPs, Providers and Specialists
• Routed escalated calls accordingly
• Updated demographic information
• Accurately Documented call outcomes
Tech Support
Conduent Yukon - Oklahoma City, OK
February 2018 to May 2018
• Assisted with calls related to new and upgrading internet service
• Troubleshooting
Tech Support
Sprint - Oklahoma City, OK
April 2017 to June 2017
• Provided tech support on Sprint devices
• Assisted with resolving billing issues
• Up-sold new products/services
Phone Agent
Dell - Oklahoma City, OK
August 2016 to January 2017
• Assisted with enrolling members into Massachusetts Health Insurance plans
• Answered questions related to benefits
• Assisted with resolving billing issues
• Updated member demographic information
• Documented call outcomes accordingly
Education
GED
Pioneer School - Evanston, WY
Skills
• CSR
• Call Center (5 years)
• Customer Care
• Customer Service (10+ years)
• Customer Support
• Computer Skills (10+ years)
• Fax (1 year)
• Copier (2 years)
• Multi-line Phone Systems (1 year)
• Microsoft Outlook (10+ years)
• CNA (4 years)
• Mental Health Services (8 years)
• Alarms (Less than 1 year)
• Medical Billing
• Upselling
• Medical Terminology
• Technical Support
Assessments
Scheduling — Completed
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/ush4kwesnfiqubof Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/654aecd3facfe5b0318030496c45e6fbeed53dc074545cb7 Customer Service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/ share_to_profile/21fd5c5609b7e6bc62bfec1a43ce6608eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/08800c0fb856ff03c100b66f545458abeed53dc074545cb7 Verbal Communication — Highly Proficient
October 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/noeo60v-e1spngui Sales: Influence & Negotiation — Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_assignment/njmwkrwhbrlsjzjh Data Entry — Highly Proficient
October 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/share_to_profile/ dd0e9d48d0ec7e5928f5bfc8980aede1eed53dc074545cb7
Call Center Customer Service — Expert
August 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/18765391e69664ff666250bd58b25d8feed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/7d22da5bd6a568d8ee99874da89ebf40
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Thomas Nuefarth 626-***-****
Brenda Burnley 307-***-****
Vickie Smith 479-***-****
Contact this candidate