Asst. Golf Prof l, Golf Coach, Member Relations
Resume:
Monika Matthews
Experienced Golf & Hospitality Professional
Austin, TX 78746
************@*****.***
I have 30 years experience and back ground in high end Resort-Golf and Country Club environment. Experienced Golf, Hospitality, Sales Marketing Professional. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Golf Professional
Clubcorp Clubs - Austin, TX
June 2010 to 2023
First point of contact to members and Guests
Golf Shop Operations, reconcile sales and all other income, file and submit financial reports, use Tee time reservation system to accurately keep track of golfers and guests, use of Micro Financial Program, Assisting PGA with administrative duties, reports, inventory, Jr. Golf Development, Teaching and First Tee Coach. Instrumental in bringing in revenues from outside golf events and fund raising venues. Assist Member Relation, Membership promoting our Club and Programs. Recipient of Employee of the Year Award,
Rising Star Nomination,
Recipient if Super Star Award 2018
Independent Travel Agent/Owner
Y.T.B. International Inc
May 2008 to Present
Owner/Designer of self-service website portal for travel service: www.212degreestravel.com
• Applied for patent to use the name "212Degrees" as part of marketing and branding
• United States Patent & Trademark office granted the registered Service Mark; serial number 3,557,199 on January 6, 2009
• Successfully networked to drive business and revenue through independently owned travel website
• Achieved CLIA (Cruise Lines International Association) certification Front Desk Receptionist
ClubCorp - The Woodlands, TX
January 2016 to June 2016
First impression Professional to meet and greet everyone entering the club. Co-ordinate reservations and seating arrangements with the Food and Beverage Managers, taking reservations and also provide coverage as Hostess and Concierge, assisting with Special Events and Wedding Staff Assisting Member-Relations and Membership Sales Professionals Golf Pro Shop Assistant
Club Corp - Flintrock Falls Golf Club - Austin, TX May 2010 to January 2016
Golf and Pro Shop daily operations
• Sole responsibility for the delivery of exceptional member services
• Orchestrated merchandise promotions
• Managed tee time assignments
• Executed Club Line reservations for Signature Gold and Society members
• Proficient with application programs including Prophet line, EZ links, Member Pride, Fore Golf
• Proficient in Word, Excel, Constant Contact
• Performed reconciliation and reports of daily sales, golf rounds, guest fees, other income
• Safety Officer for department, writing articles and delivering presentations to stakeholders
• Nominated for the 2012 "Rising Star Award" for excellence in member relations, work ethic and being a superlative team player. A copy of my nomination with details is available upon request
• Nominated for the 2014 ClubCorp. National Recognition Award
• Employee of the year Award 2014
Owner/Operator
Independent Real Estate Investor
2004 to 2008
Supervised all aspects of construction to renovate and sell investment properties Assistant to the St. John Department Manager, Personal Shopper Nordstrom
2003 to 2004
Chosen from hundreds of applicants to launch Nordstrom's entrée into the Austin market
• As the St. John Representative, responsible for assisting clients in the selection of clothing and accessories
• Developed and refined my ability to connect with and oblige high-end clients
• Achieved top sales and customer service awards
Corporate Secretary/Treasurer
Matthews Voice Mail Service, Inc - Austin, TX
1989 to 2003
to expand Matthews Voice Mail Services through:
• Financial planning and budget development
• Designing and implementing comprehensive international training materials
• Providing highly customized voice mail and pager systems
• Implemented multiple locations and services for private country clubs and real estate developers V.P. Internationals Sales & Marketing
Matthews Communications Systems, Inc - Dallas, TX
1982 to 1989
I managed all aspects of launching this innovative technology and pioneered the introduction, marketing and sales of commercial voice mail systems. As part of this initiative, I joined the SIEMENS Corporation in Munich to train their staff on leading edge technology and voicemail implementations. My ability to speak fluent German was instrumental in the success of this venture. Affiliations and Community Contributions
• Life Empowerment Center, Austin, Texas, training for Coaching & Mentoring
• International Coaching Foundation
• Austin Area International Translators Association - ANITA
• International e-Women's Network
• Cruise Lines International Association - CLIA
• American Kennel Club - AKC, Doberman Pinscher Club of American-DPCA
• Volunteer in multiple fundraising events, 1st Tee, Canadian Golf Tour, Liberty Mutual Legends of Golf
• Corporate sponsorships, assisted with entertainment and concierge services for participants
• Assisted the Golf Channel with communications for local events
• Susan G. Komen Breast Cancer Survivor, Volunteer and Fund Raiser
• First Tee Fund Raising and Volunteer
• Rescue liaison affiliated with AKC and various animals shelters
• Interviewing, visiting homes of potential adoptees
• Providing temporary places and finding forever homes for all animals Education
Sales and Marketing
Institute of Real Estate - Austin, TX
Certified in German Language
School of Business and Accounting - Darmstadt, Germany High school diploma or GED
Skills
• Microsoft Office, Excel, Micro Financial System, Reservation, Accounting System, GHIN and GGID Program (1 year)
• Golf (10+ years)
• Constant Contact (4 years)
• German (10+ years)
• Budgeting
• Kennel Experience
• Financial Report Writing (10+ years)
• Hotel Experience
• Guest Relations Experience (10+ years)
• Front Desk (10+ years)
• Cashiering
• Customer Service (10+ years)
• Restaurant Experience (1 year)
• Sales Experience (10+ years)
• Cash Handling (10+ years)
• Marketing (10+ years)
• Social media management
• Management (10+ years)
• Human resources (10+ years)
• Project management (10+ years)
• Sales (10+ years)
• Administrative Experience (10+ years)
• Research
• Organizational Skills (10+ years)
• Microsoft Word (10+ years)
• Recruiting (10+ years)
• Leadership (10+ years)
• Hospital experience (10+ years)
• Financial Planning
• Event Planning (10+ years)
• Fundraising (10+ years)
• Accounts Receivable (10+ years)
• Phone etiquette (10+ years)
• Public Relations (10+ years)
• Presentation Skills
• Merchandising
Awards
Employee of the year
January 2016
Was nominated for the Rising Star Award in 2012, 2015 and 2017 Super Star Award
June 2018
Exceptional Member-Family and Guests Hospitality, providing the Three Steps of Service.. Warm Welcomes.. Majic Moments..Fond Farewells..making everyone feel at home by giving the extra 212Degrees.
Patents
United States Patent & Trademark office granted the registered Service Mark"212 Degrees" (#3,557,199)
January 2009
Use of ( tm). "212 Degrees" as part of marketing and branding Additional Information
Instrumental in developing new streams of revenues by contacting Corporations and Organizations to make use our Club and facilities for outside Golf Outings and other Events
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