Customer Service Rep
Resume:
O'Keesha Coles
Customer service rep
Richmond, VA 23223
***********@*****.***
I am looking for a career that allows me to excel by utilizing my skills and experience. Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate
Amazon Warehouse - Richmond, VA
Present
Sort, decan, problem solving, checking inventory, ticketing, repackaging and labeling jackpot managing damages
TNA
Laurel university park - Henrico County, VA
May 2022 to April 2023
Empty foleys, catheters, changing of residence, feeding,bathing, vitals,etc Host
Olive Garden - Richmond, VA
February 2022 to May 2022
Greeting and welcome all guest seating are seat in response time responsibile for reservation parties setting tables and bussing tables
Quality Control Inspector
Brother - Richmond, VA
June 2021 to January 2022
Making sure accurate count of inventory being sent out and checking for quality and conditions are perfect before shipped out and labeled correctly and fashion and timely matter Warehouse Worker
Tyson Foods Incorporated - Glen Allen, VA
January 2021 to March 2021
1. Manage default chicken
2. keep line running at a fast fashionable pace,
3. scaling and weighing products, scanning and labeling boxes Sorter/Packer
Amazon - Chester, VA
August 2020 to January 2021
1. Assist with sorting packages for delivery
2. Moving at fast pace
3. Lifting up to 50 pounds
4. Checking for any default of labels and damages of packages Patient Service Representative
Concentrix - Richmond, VA
September 2018 to November 2020
• Assist patients with refills, billing questions and any financial coverage questions about his or her medical plan.
• Assist doctor offices or local pharmacies with patient's medical plan renewals and any proper fax documentations.
• Multi task and delegate throughout different systems while locating patient's information and answering questions and concerns.
• Provide solutions to patients while providing excellent delivery of service for inbound calls while working under pressure in a high volume call center.
• Service inbound calls with clear and concise communication while resolving and learning the customer's concern.
Picker/Packer
ABC Supply Co. Inc - Richmond, VA
September 2020 to October 2020
Breaking down pallets and picking products putting proper labels on products for shipment Financial Advisor
Step Collections - Richmond, VA
February 2015 to May 2016
• Counseled and assisted customers in determining their best payment options in efforts to bring their existing store credit card payments current.
• Tactfully resolved challenging situations calmly, friendly and professionally.
• Built and remained a positive rapport with customers while meeting all metrics and servicing the customer's needs.
• Worked with prospective and existing clients by providing financial solutions through lending and companion services that required complex financial analysis.
• Worked under strict deadlines while being organized and paying close attention to detail with limited supervision.
Nursing Assistant
PPL PUBLIC PARTNERSHIP - Richmond, VA
January 2011 to April 2015
• Assisted Residents with life skills and other activities of daily living such as housekeeping, bathing, grooming, feeding, medications and etc.
• Remained flexible and made responsible decisions for the best interest of the patient.
• Demonstrated a positive attitude while providing the best personal care through use of interpersonal skills.
• Developed a positive rapport with the patient which allowed trust and health care to flow effectively and efficiently.
Visual Designer
Haynes Furniture - Richmond, VA
May 2007 to August 2010
Haynes Visual Designer more than 4 years in product design, exhibit and visual merchandising. The Dump, VA Beach
Haynes, W. Broad Street Richmond VA
•Proficient with furniture systems.
•Color and material application.
• Capable Interior Designer equipped with •Space planning a can-do attitude who leverages the valuable
•Graphic Design insight gained from post creations. •Concept development.
•Listening to the needs of clients and collaborating •Adobe Photoshop on a creative vision bring diverse knowledge •inventory base of design styles and techniques.
•Detail- oriented Interior Designer skilled in the use of color and texture. Education
Associate in Graphic Design
Penn Foster - Richmond, VA
January 2014 to June 2015
High school or equivalent
George Wythe High School - Richmond, VA
Skills
• Customer Service
• Graphic Design
• Microsoft Office
• Word Processing
• Communication
• Organization Skills
• Data Entry
• Sales Experience
• Call Center
• Front Desk
• Interior Design
• Adobe Illustrator
• Adobe InDesign
• Visual Design
• Adobe Photoshop
• Typing
• Order fulfillment
• Order picking
• Cleaning
Certifications and Licenses
CPR
February 2020 to February 2022
Driver's License
CNA
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