Customer Service Team Member

Sejaldeep Kaur

Phone: 647-***-**** Email: ***************@*****.***

Availability: Full time Monday- Sunday (all day)

Education

Business management diploma- From Portage College Calgary, Alberta (September, 2023 to September, 2024)

General arts and Science diploma- From Niagara college of applied arts and technology (January,2023 to August,2023)

Work History

Tim Hortons: Team member, From July, 2022 to present

Demonstrated exceptional customer service by promptly and accurately taking customer orders, ensuring a positive and efficient dining experience.

Efficiently prepared and served a variety of food and beverage items, maintaining high-quality standards and adhering to food safety protocols.

Worked collaboratively with team members to ensure smooth operations during busy periods, contributing to a positive and cohesive work environment.

Handled cash transactions with precision, operated cash registers, and provided accurate change to customers.

Garda world: Security Guard at Niagara Falls, Ontario (From March,2023 to September,2023)

Demonstrated exceptional attention to detail by consistently identifying and reporting suspicious activities, breaches, or safety hazards.

Skillfully managed access control, ensuring only authorized personnel entered restricted areas while providing a warm and welcoming presence for guests.

Responded promptly to emergency situations, including medical incidents and fire alarms, implementing effective response protocols and coordinating with emergency services when necessary.

Acted as a point of contact for guests, providing information, directions, and assistance, contributing to a positive guest experience.

Efficiently documented all security-related incidents and activities, maintaining detailed logs and incident reports in compliance with company and legal requirements.

Maintained security equipment, including alarms, radios, and access control systems, ensuring they operated effectively at all times.

Ihop: Line cook at Tower hotel (6372 Fallsview blvd, Niagara Falls, Ontario) (From June,2022 to December, 2022)

Demonstrated culinary expertise by preparing a wide range of breakfast and dinner menu items, maintaining consistency in quality and presentation.

Efficiently managed a high-volume kitchen environment, ensuring timely preparation and delivery of orders to customers.

Collaborated closely with the kitchen team to coordinate food production, expediting orders, and maintaining a well-organized and clean work station.

Adhered to food safety and sanitation guidelines, consistently upholding high standards in food handling and storage.

Responded to special dietary requests and customer preferences, ensuring that orders were prepared accurately and to satisfaction.

SKILLS

Proficient in security protocols, including emergency response procedures.

Exceptional customer service and conflict resolution abilities.

Strong interpersonal and communication skills.

Adept in conflict resolution and delivering top-tier customer service.

Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Strong communicator with excellent interpersonal skills.

Demonstrated attention to detail and a track record of effective problem-solving

Contact this candidate