Customer Service Data Entry
Resume:
Kristie Wilburn
Lizella, GA 31052
***************@*****.***
Skills
●Financial records and processing
●Computer literature
●Operations management
●MS Office
●Credit and collections Customer service expert
●Fast learner
●Adobe and Adobe Flash proficiency
●Skilled multi-tasker
●Complaint resolution
●Data entry
●iOS/MacOS
●Application support
●Technical support
●Desktop support
●Build rapport
●Java system proficient
●Type 40 WPM
●Excellent communication
●Conflict and dispute resolution
●Scheduling
●Active listening
●Time management
Experience
GEICO - Macon GA Customer Service Representative/Tech Support
June 1999 - January 2023
●Entered call details and solutions into the Salesforce database.
●Answered over 30 calls per hour to meet the fast-paced call center demands.
●Articulated my thoughts clearly and concisely
●Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
●Solicit feedback openly and adjust accordingly
●Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
●Customers were educated on billing, payment processing, and customer service policies and procedures.
●Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
●Kept accurate and current customer account data manual form processing and digital information updates.
●Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
Education
Northeast Health Science Magnet High - High School Diploma
May 1998
Professional Summary
Customer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.
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