Customer Service Accounts Receivable

KAYLA

KINDER

**** ****** ***** **********, ** **227 *************@*****.*** 412-***-****

Skills Summary

Excellent communication, computer and typing skills, quick learner, good organization skills, time management, problem solving, Team work, Medical terminology and knowledge of insurance industry, also but not limited to excellent customer service.

Education

Degree / Date of Graduation

1998-2010 – Canon McMillian

2010-2011 Graduated with high school diploma from pa cyber.

Experience

UPMC- accounts receivable SR

Account receivable SR December 2022- present time

My duties included, but are not limited to, working payments and denials from insurance companies on clams aged clams, and New claims. Investigated reasons for nonpayment on claims by corresponding communication to the insurance company obtained all details and or any steps to take to get corrected for payment. Escalated certain errors and issues to different departments to ensure the claim is processed correctly. Ensuring each claim is worked in a timely and efficient manner to prevent timely filing issues. Submitted write off request when the claim was exhausted, and no payment could be made.

The Loomis Company

Customer Service Representative May 2021- December 2022

Provided superior customer service over the phone and through company chat tools. Actively educated and advised members about a broad range of insurance plans and benefits those plans provide. Strove for diplomatic conflict resolution in case of member and and or provider complaints or concerns. Assisted providers efficiently with claim status, investigated on the claims, if necessary supplied the provider on denial reason and the best possible course of action to resolve their claim. Accurately and diligently documented every call into a secure system to ensure each interaction is recorded and on file.

Change healthcare

Account receivable Oct 2020- March-2021

At change health care my job primarily consisted of but not limited to, Working patients accounts and correcting any issues to ensure quick payment is received in timely manner on each claim by working with the insurance companies to work out and correct any issues with the patients claims. Documenting accurately every transaction and or interactions in a secure server under the patients accounts.

Dollar General

Assistant manager June 2020-Oct 2020

My job consisted of but not limited to opening and closing the store. Working with customers to ensure they always left with a smile. Working cash registers and stocking. Problem solving and great communication, I won the store a trophy for the most rave reviews from

The customers in the regional area.

Nova care

Patient account representative Oct 2017- March 2020

My time at nova care consisted of but not limited to: Answering patient calls, resolving any issues or questions they had in regard to their medical claims or benefits. Working with their accounts to ensure insurance is paying Properly, investigating any claims for issues and errors and correcting them as well as communicating with insurance companies for proper processing.

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