Technical Writer

Matthew Kasfeldt

Senior Technical Writer

Garibaldi, OR - 715-***-**** - ****.********@*****.***

I have been in the technology industry for over ten years, writing and editing high-quality documents and videos for technology and business. My goal: to attain a full-time technical writing position where I can use my passion for researching, understanding, and distilling complex technologies and concepts into easy to understand documentation.

Experience

Technical Writer (Contract) - ODHS/OHA State of Oregon, Salem, OR 11/2023 - 05/2024

●Created and automated personalized communication templates that are sent to statewide recipients which saved over 700 hours of person-hours in 6 months.

●Developed and implemented the technical communication plans for the statewide application remediation and Windows 11 upgrade projects.

●Worked closely with SMEs and project managers to ensure the information in all technical communications are accurate.

●Developed policies with leadership that govern the roll out of the statewide Windows 11 upgrade.

Lead Technical Writer (Contract) - Convergint Technologies, Schaumburg, IL 06/2021-07/2023

●Collaborated with SMEs to create comprehensive user documentation for Dynamics 365 and supporting applications that greatly reduced training time.

●Reviewed and revised business, accounting, and IT procedures from legacy systems and developed new ones for Dynamics 365, which ensured a smooth migration for over 20 sites and HQ.

●Architected the knowledge base and supported SharePoint sites creating end-user self-service.

●Documented the business processes in Visio with the Business Architect that shortened the time to develop critical features.

●Created training videos using Camtasia and Audacity.

●Developed and ran Azure DevOps test scripts for Dynamics 365 releases.

●Programmed and documented the Python application to automatically update FreshService via API calls reducing knowledge maintenance time by 50%.

Project Manager (Short-Term Contract) - Insight Global, Portland, OR 03/2021-06/2021

●Created and presented status reports utilizing dashboards and PowerPoint to leadership and teams.

●Designed and maintained project plans, and roadmaps that ensured alignment of resources and on-time delivery of products for 20 teams.

●Led regular and ad hoc meetings to coordinate and provide status on projects.

Technical Writer & Project Manager (Short-Term Contract) - 3M, Woodbury, MN 07/2019-11/2019

●Created user guides and other training materials for agile project management best practices.

●Implemented standard reporting utilizing Tableau to provide comprehensive project statuses.

●Researched and wrote project charters, project plans, requirements, and resources in Confluence and Visio.

●Managed seven teams of over 50 staff members to oversee the integration of an acquired company’s IT infrastructure.

Technical Writer & Sr. Manager of Project Management - Optum Technologies, Minneapolis, MN 11/2015 - 06/2019

●Authored engineering run-books, project playbooks, SOPs, testing procedures, disaster recovery policies, and procedures which reduced delivery time by 20%.

●Designed and maintained the engineering team knowledge base and associated articles.

●Created and presented program updates, feature releases, and other status reports to leadership and teams.

●Led a team of 12 with an annual budget of $5.2M that delivered critical security products to newly acquired companies ensuring compliance with policies.

●Streamlined the engineering and project management processes for delivery which reduced delivery time by 15%.

Technical Writer & Sr. Technologist - County of Dunn, Menomonie, WI 05/2009-11/2015

●Drafted, edited, and maintained the user manuals for the new real and personal property taxation system that was used to train the county and municipality treasurers.

●Reviewed and revised real property, assessing, treasury, and IT procedures from legacy systems and developed new procedures for the new taxation system for all municipalities.

●Documented the IT infrastructure utilizing diagrams, configurations, and detailed descriptions of all systems that reduced troubleshooting and deployment time by 10%.

●Implemented Sphinx to document the public tax portal system. which reduced data input errors and provided custom reporting.

●Led multiple software and hardware implementation projects that were delivered on time and under budget.

●Programmed the tax portal system, API, and middleware that provided tax information to the public.

Additional Experience

●System Engineer and Project Manager - Big Dot of Happiness, Menomonie, WI 11/2007-01/2009

●System Engineer and Project Manager - PDM Bridge, Eau Clare, WI 02/2006-11/2007

●System Engineer and Project Manager - Imagineering Consulting, Eau Clare, WI 04/2005-02/2006

●IT Manager - King’s Deluxe Foods, Minneapolis, MN 04/2004 - 04/2005

●Network Integrator - Clopay Building Products, Baldwin, WI 01/1998 - 04/2004

Military Experience

Electronic Warfare Technician - US Navy, Norfolk, VA 01/1992 - 01/1998

●Operate and maintain surface electronic warfare equipment.

●Secret clearance.

●Honorable discharge.

Education

●Bachelor of Arts in Information Technology Management, Concordia University, St. Paul, MN

●Electronic Warfare Maintenance and Operations, US Navy, Pensacola, FL

Certifications

●Certified Scrum Master - Scrum Alliance

●Certified Product Owner - Scrum Alliance

Skills

Knowledge Management

Analytical Skills

Style Guides

GitHub

Critical Thinking

Research

Documentation Practices

Python

Proofreading

Teamwork

Business System Documentation

DITA / XML

Revisions

Collaboration

REST API documentation

MarkDown

Policies

Training

Technical Writing

Technical Editing

ERP

CRM

Procedures

Project Management

Docs as Code

HTML / CSS

SaaS

DevOps

Javascript

AlpineJS

HTMX

ACSIIDOC

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