Data Entry Customer Service

SALVADOR RIVERA

Chicago, IL ***** 773-***-**** *****************@*****.***

Professional Summary

Experienced Collections Specialist bringing 10 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skills

Data Entry Accuracy Customer Service Organizational Skills Debt Negotiation Customer Relationship Management Call Center Experience Credit and Collections

Debt Recovery Expertise

Trimark Strategic, temp assignment

May 2024-July2024

Credit and Cash app representative

Process payments via credit, virtual CC, and ACH

Apply invoice payments

Send demand letters on past due accounts.

Contact customers regarding overdue invoices and reconcile customer accounts as needed. Process Sales Information Sheets (SIF’s), credit applications, and credit reference checks for management approval.Review credit holds and approve shipments of orders. Administrative Duties.

Process customer refund checks.

Generate manual invoices/proformas as requested. Support and Backup responsibilities. Regents Park, part of MAC properties

March 2024 – April 2024

Facilitates community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.

Enter all checks and electronic payments daily.

incoming telephone calls with a company-issued headset using MAC telephone greeting standards, and manage them accordingly (prospect calls, resident issues, service requests, etc.) Resident communication, and account reconciliation. Monthly accounts receivable functions include rent charge-ups, late fees, and small balance letters. Deliver 5-day notices and handle appearing in court if needed. Collection of unmanageable debt, current as well as past residents. End-of-month processing.

Maintain correct resident records.

Verano – AR Specialist

August 2023- November 2023

Process transactions to AR

Manual key processing

Integrated system processing

Batch processing using file uploads

Apply cash payments to relieve open AR invoices

Fruition logistics- Work History Bookkeeper/ office manager Jan 2022 - Jun 2023

Submit carrier and customers checks to open invoices: Payroll Send statements to customers with open balances: Submit monthly cash flow in excel for bank and credit card payments Submit monthly verification in excel for carrier and customer invoices: Order office supplies when low. Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records. Enhanced cash flow management through timely invoicing and collection of outstanding receivables. Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry. Assisted with budget preparation and monitoring, contributing to better expense control. Collection Specialist Mar 2020 - Jan 2022 Chowly, LLC. Submitted request of customer to collection agency for uncollectible accounts: Submitted payment methods to accounts for auto pay

Disabled accounts for past due balances

Improved client relations by effectively managing collection calls and addressing customer concerns. Streamlined the collections process for increased efficiency through regular review and updating of procedures.

Reduced delinquency rates by implementing effective collection strategies tailored to individual clients. Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.

BUSINESS OPERATIONS COORDINATOR Jan 2020 – Mar 2020 CBRE Downtown Chicago

Enhanced team productivity by optimizing resource allocation and workload distribution. Reduced operational costs with effective budget management and cost-saving initiatives. Improved customer satisfaction, addressing client concerns promptly and professionally. Streamlined business operations by implementing efficient processes and procedures.

Provided support during mergers or acquisitions by gathering data, updating documentation, and coordinating communications between involved parties. CASH MANAGEMENT ASSOCIATE/COLLECTIONS Aug 2019 - Jan 2020 SMART RESOURCES/ EMPIRE CARPET AND FLOORING- Chicago,IL

Standardized cash management procedures across multiple departments, ensuring consistency in practices and reporting.

Implemented robust reconciliation processes between bank statements and accounting records, reducing discrepancies significantly over time.

Coordinated timely settlements of inter-company balances to optimize liquidity within the organization effectively.

Utilized financial software to prepare consolidated financial statements. ACCOUNTS RECEIVABLE/ CREDIT COLLECTOR

May 2019 - Aug 2019 Dywidag Systems (Connect Search) - Bolingbrook, IL Reduced delinquency rates through proactive outreach and diligent follow-ups with clients. Facilitated successful negotiations, leading to mutually beneficial payment arrangements with clients. Maintained detailed records of collection efforts, ensuring accurate reporting and compliance with industry regulations.

Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.

Worked in call center environment handling manual and automatically dialed outbound calls. Collected on delinquent accounts to reduce overdue balances. COLLECTIONS REPRESENTATIVE Sep 2018 - May 2019 ATG Collection Agency - Chicago, IL Set-up & Collect payments for debtors Make outbound and receive inbound calls regarding collections and payment plans collect payments via phone or monthly contract payment arrangements Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances

Achieved performance goals on consistent basis Negotiated to collect balance in full Researched, analyzed and settled 50+ disputes per week. COLLECTIONS SPECIALIST

Mar 2014 - Aug 2018

Linebarger Goggan Blair & Sampson, LLC - Chicago, IL Collections/Accounts Receivable Set-up/collected payment plans for the City of Chicago Parking/Camera Tickets, Booted Vehicles

Answered incoming calls 150-180 per day/outgoing calls 70-80 per day, through Touch Star, Noble,

& Cisco phone services

Used TLO, Canvas & Cubs for customer Identification and customer searches Made 10-15 contracts with beginning balance, down payment, monthly payment and start date Counseled debtor on payment options and arranged installment agreements Used skip tracing and other techniques to locate debtors Trained new team members on scripts, company services and performance strategies and provided mentoring

Achieved monthly goals of $[120,000.00] through effective use of quickness Monitored accounts for compliance with established payment plans and flagged those in violation. SALES ASSOCIATE Apr 2013 - Feb 2014

Cricket - Chicago, IL

Cell phone sales and contract set -up

Maintained organized, presentable merchandise to drive continuous sales Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

Kept on top of changes to store products and promotions to maintain strong sales Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

CUSTOMER SERVICE REPRESENTATIVE Mar 2012 - Mar 2013 Wertheimer Box Corporation - Joliet, IL Communicated with vendors regarding back order availability, future inventory and special orders Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes

Set up/ arranged deliveries

Took phone and received fax orders.

Education

Diploma: Business Accounting Everest College

Jan 2009

Skokie, IL

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