Customer Service/ Dispatcher

Nichole C. Lake

**-** **** ******, **** Elmhurst, NY 11369 718-***-**** *******@*****.***

Objective To help people, mitigate risk, continue to grow, learn and expand myself. Education Queensborough Community College

Francis Lewis High School, HS Diploma 2001

Experience

10/17 - 11/22 Customer Service and Dispatching Representative, Lasership Package Handler

Receptionist additionally responsible for email correspondence, customer pick ups, communication with drivers on route, repackaging of damaged packages, phone calls to customers to update package information, assist drivers with reprinting labels and customer information, handling escalations (escalated emails and situations), send drivers to investigate misdelivered packages.

11/21-7/22 Package Handler/Sorter, Amazon

Sorted and unloaded packages for delivery.

8/15- 10/17 Warehouse Lead, Plated

Prepped and packed food, checked packages for efficiency, ran assembly line, supervised 10-15 ppl

11/06-10/13 Package Handler, United Parcel Service Minimized damage and repair costs through careful

management and preventative maintenance, cultivated a positive rapport with fellow employees to boost company morale and promote employee retention, translated business needs and priorities into actionable logistics strategies. Sorted packages according to zip code quickly and accurately Checked packages contents for accuracy

Professional Skills

● Fluent in the use of Microsoft Suite, GoogleDocs

● Customer Service with strong written and oral communication

● Skilled self-motivated multi-tasker with ability to learn quickly

● Escalation resolution

● Safety oriented

● Transportation logistics professional well-versed in materials management and inventory reconciliation

● Highly organized and detail oriented with a talent for accurate shipment tracking and problem resolution

● Able to work with teams as well as independently

● Strong time management skills

● Reliable bookkeeper with proven record of compliance with regulatory requirements and data analysis

● Experienced cashier

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