Social Media Technical Support

EDUCATION

(****-****)

Mapua University

Former TaskUs content moderator skilled in organizing,

documenting, and ensuring compliance with terms for a major social media platform. Experienced in disciplinary actions, productivity tracking, and data collection. Prior technical support background at Concentrix, with an engineering background and a passion for learning new technologies.

WORK EXPERIENCE

Multilingual Call, Chat and Email

support (AR)

JIFU TRAVEL (Jan 2023-Jan 2024)

SKILLS

Salesforce

Zendesk

Microsoft Office

Tableau

SQL

Slack

Windows

Google One

Walid AlOurfali

SUMMARY

Data Analyst CSR/TSR Content

moderation

Bachelor of Science in

Chemical Engineering

Provide customer support through

chat, calls and email for travel

purposes.

Write detailed case reports using

CRM

Content Moderator (AR)

TaskUs (Jun 2020 - Jan 2023)

Management of social media posts

and verify their compliance with the

terms and conditions.

Facilitate the translation of social

media content between Arabic and

English, ensuring linguistic accuracy

in both directions.

CONTACT

+639*********

************@*****.***

https://www.linkedin.com/in/walid-

al-ourfali/

CSR/TSR

Concentrix (Apr 2019 - Jun 2020)

Provide technical support and

troubleshooting services as well as

customer service.

Write detailed case reports using

CRM

Contact this candidate