Social Media Customer Experience
Resume:
Nichole Chorey
Dryden, MI
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Packager/Meat Wrapper
Country Smoke House - Almont, MI
September 2023 to Present
Prepare food for shipment and customer orders by placing into containers, sealing and labeling for shipment and retail stocking. Hand wrap and label customer orders for pick up. Social Media Manager/ Budtender
Xact Cannabis Co. - Cheboygan, MI
September 2021 to March 2023
Research, create, schedule, and post on social media. Answer emails and messages from customers. Coordinate all sales and promotions to provide the community with the best and most comfortable cannabis prices and experience.
Customer Experience Team Member
Lume. Cannabis Co. - Mackinaw City, MI
November 2020 to September 2021
Customer Experience Team:
• Answer texts from customers from all locations.
• Keep an open line of communication with management from all locations
• Access customer accounts at all locations to assist in checking orders and general customer satisfaction.
• Check and answer corporate emails.
• View and answer reviews on Google, Leafly, Weedmaps and Facebook.
• Provide troubleshooting and exceptional customer service to each and every person who reaches out to us.
• Work towards customer resolutions with store management
• I am in charge of doing weekly menu audits
• Assist customers from all locations, place orders over the phone
• Answer calls forwarded from all locations, and from the customer service direct line
• Compose SOP documents for the customer experience team and some store level
• Take part in new hire interview process
• Documenting and recording all data throughout the day Ie: Calls, Texts, review data etc. Luminary (Budtender)
Lume. Cannabis Co. - Mackinaw City, MI
May 2020 to November 2020
Reception:
• Greet and check customers in.
• Inform customers of Michigan cannabis laws, current deals and promotions.
• Answer calls and questions.
• Place over the phone orders.
• Keep reception and lobby area clean and sanitary. Sales:
• Use tablet to take customers out of que and onto the sales floor.
• Find out what customer is looking for.
• Be informative and answer questions to find what might best work for particular customer.
• Place, save and direct customer where to go to complete sale. Point Of Sale:
• Pull up customer order by name or order number.
• Check order to make sure actual items match invoice.
• Take payment and give change.
• Explain exit bags.
Fulfilment:
• Print and fill orders as they come in.
• Make pre rolls.
• Place compliance and metric stickers on packages.
• Assist in counting and stocking inventory.
Server/Bartender
Rusted spoke brewing co. - Mackinaw City, MI
January 2020 to March 2020
Take orders, attend to customer needs, deliver food to table, keep drinks full, clear dirty dishes, clean and sanitize table and chairs. several miscellaneous cleaning tasks such as: windows, bathrooms, sweeping and mopping entire restaurant, dusting and keeping merchandise neat and tidy. Waitress
Huron Street Pub & Grill - Mackinac Island, MI
April 2019 to October 2019
Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction. Crew Member
McDonald's - Cheboygan, MI
August 2018 to April 2019
I currently work in the grill. I stock freezers, cook items, keep track of food that has expired, assemble orders, bake, run grill and fryers. Properly time and date items on the table and also date and time items for that and use.
Cashier/Bartender
Smokes Mexican BBQ - Mackinaw City, MI
May 2018 to October 2018
My job is to provide excellent customer service, quick food to table delivery. I must keep behind the bar and register area neat, clean, and organized. I am responsible for counting my cash drawer at the end of my shift and make sure the restaurant is clean and ready to go for the next day. Housekeeper/ food service
UAW - Onaway, MI
August 2017 to April 2018
Cleaning rooms and general cleanliness of facility.Doing a little bit of everything in the kitchen. Meat Manager/ deli associate
Alpena oil co. - Cheboygan, MI
November 2009 to August 2017
Responsibilities
I am responsible for daily inventory, cutting and stocking meat, ordering twice a week, price checks and changes, monthly inventory, sales.
Accomplishments
I not only run the meat department, I also know how to do almost everything in the store. Including how to cook food, and wait on customers for the deli.
Skills Used
I run register, keep track of sales, on occasion open and/or close the store. I have done deposits, cigarette orders, specialty orders and even pumped gas.
Kitchen Staff
Tender Care Home Health and Hospice - Cheboygan, MI October 2014 to November 2014
Responsibilities
Prep food, plate food, serve food, maintain a healthy kitchen environment, clean dishes, sweep and moo floors.
Accomplishments
I loved working with the patients there.
Skills Used
I demonstrated working independently with minimal correction. Cashier
Speedway, LLC. - Cheboygan, MI
June 2013 to August 2013
Responsibilities
Customer device, money handling, making sandwiches and pizza for hot bar, parking lot maintenance, sticking coolers and shelves.
Accomplishments
The best thing about this job was that I was always busy. There was never a time where I felt like I had to find busy work.
Skills Used
Time management, customer service, money handling. Education
High school or equivalent
Skills
• Customer Service (10+ years)
• Computer Literate (10+ years)
• Meat cutting (8 years)
• Management (8 years)
• Server (3 years)
• fast learner
• POS (10+ years)
• Bartending (3 years)
• Restaurant Experience (10+ years)
• Busser
• Food Service
• Food Preparation
• Troubleshooting (9 years)
• Microsoft Office (Less than 1 year)
• Windows (Less than 1 year)
• Digital Marketing
Certifications and Licenses
ServSafe
June 2020 to June 2025
Food Handler Certification
Additional Information
Successfully completed the Tricomb course
Contact this candidate