Customer Service Medical Billing

Kathrine Harkness

*** **** **** **** ****** North Carolina, 28018 423-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Communicate effectively in order to promote a positive work environment.

Ability to work independently and prioritize workload according to project goals and objectives.

Provide insight and recommendations to resolve problems.

Communication Platforms – Zoom and Skype

Microsoft Office Applications – Word, Excel, and PowerPoint Type 45 WPM

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification Medical Office Procedures

Workers Compensation Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

WORK EXPERIENCE

Private Duty Care – Newport, TN 04/2011 – Present

Caregiver

Provide companionship, personal care, medicine management, and document seizures.

Schedule appointment and provide transportation.

Handle light housekeeping duties, prepare meals, and transport to locations outside the home.

Ensure privacy of sensitive and confidential information.

Lin's Overton – Overton, NV 03/2005 – 05/2006

Retail Cashier / Customer Service

Provided excellent customer service, answered customer questions, and resolved customer complaints.

Operated cash register, scanned items, accepted payments, and maintained accurate cash holdings.

Worked as part of a team and interacted with diverse customers and staff members.

Target – Covington, LA 02/2002 – 01/2003

Stocker Associate

Trained new hires regarding company standards, policies, and procedures.

Unloaded merchandise and resolved conflicts between associates.

Followed established procedures and worked effectively as a team member.

Additional employment includes work with Waste Management as a Hopper and Walmart as a Stocker

Volunteered with Slidell Early Headstart as a Teacher’s Aide

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