Customer Service Emergency Response
Resume:
Philip Van Valkenburg
Hubert NC 28532
******.*************@*****.***
OBJECTIVE
Advance and develop my career where a professional approach, hard work and dedication to customer service are appreciated. Promote to a position where I can utilize my knowledge, training, various skills and experience in contributing towards fulfilling the company’s mission statement, policies, procedures and objectives. SUMARRY OF EXPERIENCE
Supervisor TM III at Hanging Lake Tunnels Currently. TM II for 10 years on Patrol 42 Glenwood Canyon
Incident Command for several accidents and emergency situations. CDOT and Glenwood Fire
Knowledge of SAP, Work orders, CAPP, MIRO, ZM09, MIR7, PCR’s
Training of new employees in all aspects of maintenance and continued training for advancement
Regional Safety Committee for 8 years. Promoting safety problems and solutions.
Expert customer service, communications, problem solving, team building, training and support. CAREER HISTORY
Current Employer : Colorado Department of Transportation Production : Maintenance
Position : TM III, Supervisor
Period of Service : August 2015 to present
Assignments : Manages patrol to ensure policies and procedures are adhered to. Maintain acceptable safe and healthy work environment. Supervise maintenance activities. Lead, plan, review and assign work for TM I’s. Supervise and control Snow and ice program, Accurate reporting for budget control, SAP entries, Work orders, Credit card statements, PCRS, CAPP, MIRO. Communicate and coordinate with supervisors, LTC OPS for Maintenance activities. Region 3 Safety committee member
Excellent Computer skills (Microsoft office, Visual basic, A+ Hardware) Bridge Maintenance classes
Provide training for employees in SAP
Employer : Colorado Department of Transportation
Position Held : TM II
Period of Service : April 2006 to August 2015
Accomplishments : Promoted to TM III
: Troubleshooting and problem solving in emergency situations
: Incident management in emergency response
: Provide training for employees in SAP
: Established computer training and cleaning program Employer : Colorado Department of Transportation
Position Held : TM I
Period of Service : July 1997 to September 2006
Accomplishments : Hanging lake tunnels for 3.5 years. Dispatch, Fire fighter 1, EMT, Emergency response, Rock fall fence repair, Incident Management, Adverse conditions and Hazards. Transferred to Patrol 15 on McClure pass for 1.5 years. Gained experience on a High Mountain Pass, Avalanche control and training, Rock slide management, Snow and ice control, Maintenance activities,
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PERSONAL PROFILE
Ambitious, energetic and always try to have a positive attitude, well composed under pressure and get along very well with people at all levels. Pose excellent correspondence & communication skills. Detail oriented with professional approach.
ACEDEMIC & PROFESSIONAL QUALIFICATIONS
PC Specialist : Stratford Career Inst. Washington, DC Computer Knowledge : MS Office, A+ Hardware, Visual Basic, Computer Networking Emergency Management : FEMA, Camp George West.
Bridge Maintenance Classes : Grand Junction
CAREER ACHIEVEMENTS
Two safety achievement awards for emergency response Consistent recognition for exceptional levels of performance and service. Fire Fighter 1 / EMT Certification
HOBBIES & INTERESTS
Fishing, Boating, Camping
PERSONAL STRENGTHS
Keen observer, fast learner, able trainer, good listener, willingness to help out in other areas in emergency situations and wherever needed.
REFERENCES
Trevor Allen John David
LTC OPS Deputy Superintendent
Glenwood Springs Grand Junction
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