Customer Service Relations

Joe VanHaitsma

*.************@*****.*** 727-***-**** Evansville, IN 47715

Summary Highly effective management professional emphasizing innovation & creativity in solving complex issues. Motivated in meeting sales goals & objectives. Energetic & result focused with success in developing & leading diverse teams to achieve outstanding results.

Skills Customer Relations

Results Driven

Strong Leadership Qualities

Strong Work Ethic

Dependable

Natural Leader

Self-motivated

Excellent Communication Skills

Experience Truck Based Manager - Johnson Controls Inc (Evansville, IN ) May 2023 - June 2024

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Enforced customer service standards and resolved customer concerns promptly to uphold quality service while maintaining a positive brand image.

Oversaw daily operations

Conducted regular meetings with staff to discuss progress- identify areas of improvement, safety, changes and customer feedback. Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Held regular one-on-one meetings with employees to review performance and priorities while delivering positive reinforcement and constructive criticism.

Interviewed prospective employees and provided input to HR on hiring decisions.

Direct reports: 9

Oklahoma Service Manager - Carrier Enterprise (Oklahoma City, OK ) June 2021 - January 2023

Improved customer satisfaction ratings by listening to concerns and finding appropriate solutions to problems.

Prioritized and delegated daily work tasks to meet anticipated project goals.

Collaborated with customers to offer solutions to service needs. Delivered positive reinforcement and constructive criticism for employee work efforts.

Established and enforced clear safety policies to protect workers from injury.

Motivated, led and supported employees to maintain low turnover. Direct reports: 10

Branch Install Manager - Johnson Controls (Grand Rapids, MI ) August 2019 - June 2020

Over see project managers technicians, field staff Prepare monthly, quarterly finical reports

Review monthly backlogs

Hold monthly safety training

Build strong customer relationships

Winner of operations excellence award 2019

Direct reports: 8

Branch CEO - Etna Supply (Saginaw, MI )

April 2018 - April 2019

Over seen 18+ million dollar budget, 16 employees

Prepare monthly reports & budget

Research & prepare materials for state mechanical contractors Delivered exceptional level of service to each customer by listening to concerns & answering questions

Direct reports: 10

Operations/Service/Regional Sales Manager - C.L. Mahoney (Kalamazoo, MI )

January 2017 - April 2018

Quoting, estimating existing equipment for customers Established operational objective, work plans & delegated assignments to field staff

Completed performance reviews each quarter, offering praise & recommendations for improvement

Delivered exceptional level of service to each customer Direct reports: 12

Traveling Manager - Lennox National Account Services (Fort Lauderdale, FL

)

July 2014 - July 2016

Traveled to multiple locations in need of immediate change Assessed branch's, their needs & implemented various policies to increase profitability, retention of employees & customer satisfaction Strengthen customer relations by delivering exceptional level of service

Assisted technicians on various jobs, supported their efforts Quoting, purchasing, invoicing, billing, hiring & training Direct reports: 5-16 depending on location

Certifications EPA Certified - OSHA 30 Certified - CPR Minor Medical Certified - Lochinvar Commercial Water Heater/Boiler Training

Education and Training HS Diploma - Byron Center High - Byron Center, MI

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