Customer Service Administrative Support

DEBORAH GRIGGS

*** ******** ***** 859-***-****

Lexington, KY 40511 ********.***@*****.***

ADMINISTRATIVE SUPPORT

Versatile professional with diverse background in multiple industries including construction, automotive manufacturing, mental health, and charitable organizations/advocacy. Strong business knowledge and experience which enables sound judgment, problem solving, and quick decision making in any administrative support capacity. Functional background in training, accounting, inventory management, production control, and production supervision. Exceptional professionalism, professional presence, communication, and customer service skills. Strong time management and organizational skills. Reception Area Management

Customer Service Orientation

Decision Making/Judgment

Detail Orientation

Problem Solving

Training (TPS, Office Skills)

Accounting/Bookkeeping

TPS/Lean Manufacturing

Inventory Management/PC

MS Office (Word, Excel, PowerPoint)

EXPERIENCE

GRAY, INC. Lexington, KY 2021 – 2023

Receptionist

Responsible for managing the reception area for Gray headquarters flow which included welcoming guests, monitoring and ensuring safety and security of the entry into the building, badge management, managing the schedule for other Assistants to ensure coverage, and answering incoming calls. This role ensured a smooth, seamless daily flow for the entry into Gray, Inc. ACCESS WELLNESS GROUP Lexington, KY 2014 – 2016

Insurance Billing Clerk/Receptionist

Responsible for preparing itemized statements, bills, and invoices while managing the front desk area. Performed various bookkeeping tasks including posting data and maintaining records. Oversaw the switchboard, greeted and directed visitors, and scheduled and maintained appointment calendars. NORTHERN KENTUCKY COMMUNITY ACTION COUNCIL Covington, KY 2013 – 2014 Case Monitor/Job Training Program

Responsible for recruiting new candidates into the program and monitoring participant progress. Monitored and assessed training sites program. Performed training. Developed reporting system. KENTUCKY LOGISTICS Lexington, KY 2009 – 2012

Production Supervisor

Responsible for managing a team of 23. Planned work schedules, assigned staff, solved problems to ensure smooth execution of work throughout the day. TOYOTA MOTOR MANUFACTURING Georgetown, KY 1987 – 2005 TPS Trainer (1991-2005), Parts Ordering (1988-1991), Administrative Assistant (1987-1988) Held multiple roles of increasing responsibility over the years at Toyota. Was recruited to be part of the plant start-up, employee #89. Served as a TPS trainer for 14 years.

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