Data Entry Help Desk
Resume:
JILL BEATTIE
Creighton, Pa. 15030
**********@*****.***
Work History
August 17, 2023 to June 25, 2024
Matthews Cemetery Products,
Pittsburgh, Pa.
•Service incoming customer requests and address issues via phone, email, written communication, and personal contact in a manner allowing the team to achieve its service goals.
•Process received orders in a timely fashion.
•Effectively follow up on commitments to customers and internal constituents, meeting internal service levels.
•Has knowledge of product lines, pricing, delivery time and marketing initiatives.
•Maintains liaison with other departments for order completion.
•Resolve and document concerns/issues in a timely fashion.
•Maintain customer records in various sources such as SAP.
•Provide "help desk" support when customers require help with our customer facing tools and resources.
December 6th, 2022 to Feb 27, 2023
Murtech Consulting-Murraysville, Pa.
(Highmark BCBS)
Title-Intake Coordinator
• This job captures all inbound requests for utilization review from providers and pharmacies.
• The incumbent assesses the request, conducts all necessary research such as verifying benefit coverage for the patient, and then creates the case (data entry) in utilization management system for clinical review.
• Ensures all accurate information is entered at the onset of the process to ensure adherence to all regulatory compliance requirements and service level agreements.
• The requests may come via fax or phone, and at times may require follow-up calls with physicians or pharmacists
December 2021 to August 2022
CVS Specialty Pharmacy – Monroeville, Pa
Title-Pharmacy Technician I
•Counting, filling, labeling, packing and restocking of Specialty Pharmaceuticals for mail order patients.
•Working alongside other technicians as well as Pharmacists to assist in filling the orders from several different warehouse stations.
•Work in refrigerator freezers sections.
•Working with cytotoxic and non-cytotoxic cancer drugs under strict regulations and guidelines being upheld for safety of patients and technician.
June 11th, 2008 to November 2021
Accredo Health Group – Remote
Title – RTL (Resolution Team Lead Oncology Division)
•Answering multi-line phones from Patient care advocates to help them with application issues, and handling patient complaints, requests, and escalations to deter abrasion.
•Taking medication orders for the patients and making sure they are processed accordingly by following the manufacturer and FDA guidelines from beginning to end.
•Trained in all PAH medications
•Trained in many Oncology medications
•"GO-TO" PCA for coaching other PCA's to contact if a Supervisor, Lead or RTL is not available to help.
•Assist the leads in their requests and daily projects as needed.
October 11th, 2004 to June 2008
National City Bank – Sarver, Pa.
Title – Branch Sales and Service Specialist/Branch Notary Public/Loan Specialist
• Customer Service on all aspects of retail banking including opening and closing of accounts,
deposits, withdrawals and sales of all product.
• Input loan application and work with underwriters on development and status of the loan during
processing.
• Responsible for notarizing all affidavits, loans and oaths.
• Procurement specialist of funds or goods outside for financial marketing activities.
• Organizing marketing events and non-profit fundraisers.
• Input loan application and work with underwriters on development and status of the loan
during processing.
Skills
• Demonstrates exceptional customer service skills
• Works efficiently in individual and team atmosphere
• Has efficient time management skills to meet goals and deadlines
consistently
• Uses creative problem solving to handle unique situations
• De-escalation
• Pays attention to detail
• Proficient with Windows 99 – Windows 10
• Proficient with Microsoft Office products
• Familiar with Adobe Professional
• Follows Directions well
• Proficient with Avaya Phone Systems
• Proficient with Skype
References
Frank Harrison –
*********@*-***************.***
Amanda Hohman – Supervisor –
Jan Costis – Branch Staff Pharmacist Manager – 847-***-****
Contact this candidate