Administrative Support Customer Service
Resume:
Realic Educational Services Jan **** – Sept ****
Certificate In Computer Awareness
Tshwaragano Bridgade Jan 2010 – Dec 2010
Certificate In Book Keeping & Accounting
Tshwaragano Bridgade Jan 2010 – Dec 2010
Certificate In Office Practice
Bank Teller Aug 2014 – Jan 2015
Bank Gaborone
Customer Service Consultant Feb 2015 – Jan 2022
Bank Gaborone
Data Clerk/Administrative Assistant Aug 2009 – Nov 2009 More Time Pty Ltd
Boikanyo
Sekonyelo
Personal Secretary
Phone: +267********
E-mail: ************@*****.***
Address: Gaborone, Botswana
Objective Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth. Personal
Information
Gender : Female
Nationality : Motswana
Date of Birth : 10.11.1984
Education Realic Educational Services Jun 2008 – Jun 2009 Diploma In Information Systems And Information Management Experience Personal Secretary/Switch Board Operator Oct 2011 – Jan 2022 Bank Gaborone
Achievement Efficient Call Management: I have successfully managed a high volume of incoming calls, ensuring that all calls are handled promptly and directed to the appropriate departments or individuals.
Effective Communication: I have maintained clear and professional communication with clients, colleagues, and stakeholders, ensuring that messages are relayed accurately and in a timely manner.
Organizational Skills: I have demonstrated strong
organizational skills by scheduling and coordinating meetings, appointments, and travel arrangements for executives and staff members.
Problem-solving: I have effectively resolved issues and conflicts that arise during phone calls or in the office, ensuring smooth communication and a positive experience for all parties involved.
Multitasking: I have proven my ability to handle multiple tasks simultaneously, such as answering phone calls, taking messages, and managing administrative duties, without compromising on quality or efficiency.
Time Management: I have consistently met deadlines and managed time effectively, prioritizing tasks to ensure that all responsibilities are fulfilled in a timely manner. Confidentiality: I have maintained strict confidentiality when handling sensitive information, ensuring that all data and conversations are kept secure and private.
Customer Service: I have provided exceptional customer service by addressing inquiries and concerns professionally and promptly, ensuring a positive experience for callers and visitors. Administrative Support: A personal secretary provides administrative support to executives or managers, including managing calendars, scheduling appointments, arranging meetings, and organizing travel arrangements.
Phone Etiquette: As a switchboard operator, it is crucial to have good phone etiquette. This includes answering calls promptly, greeting callers professionally, and transferring calls accurately and efficiently.
Communication Skills: Excellent verbal and written communication skills are essential for a personal secretary or switchboard operator. They need to communicate effectively with clients, colleagues, and senior management, both in person and over the phone.
Technology Skills: Proficiency in using office software, such as word processing, spreadsheets, and email, is essential for a personal secretary. They should also be familiar with operating telephone systems and office equipment.
Additional Info Meeting and Event Coordination: I excel in organizing and coordinating meetings, conferences, and events. From scheduling, sending out invitations, preparing materials, to ensuring smooth logistics, I handle all aspects to ensure successful and seamless events.
Problem-Solving
Flexibility
Branch Administrator
• Idris Chelete
• Bank Gaborone
• ********@************.**.**
Office Manager
• Ditebogo Elizabeth Tsheko
• More Time Pty Ltd
Reference Branch Manager
• Duduetsang Boasa
• Bank Gaborone
• ******@************.**.**
Language
Setswana
English
Interests
• Camping
• Exploring other cultures
• Gardening
• Learning languages
• Listening to music
• Travel
• Volunteering
• Reading
• Marketing
Skills
Attention to detail
Active listening
Adaptability
Collaboration
Communication
Computer
Conflict resolution
Content management
Creativity
Critical thinking
Customer Service
Data analysis
Decision-making
Emotional intelligence
Interpersonal communication
G-Suite
Marketing
MS Office
Organization
Planning and coordination
Problem solving
public relation
Self discipline
Self motivated
Teamwork
Time management
Writing
Analytical skills
Research skills
Signature
Contact this candidate