Customer Service Shift Manager
Resume:
C
Erica Collins
collinserica***@gmail.
com
Selma, AL 36703
SUMMARY
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
SKILLS
Schedule oversight
Team Development
Quality Assurance
Safety Compliance
Flexible Schedule
Shift checklists
Training and mentoring
Employee Training
Decision-Making
Opening and closing procedures
Relationship Building
Cash Handling
EXPERIENCE
Shift Manager
Selma, AL
Huddle House/ May 2022 to Jul 2023
Assisted in resolving escalated customer service issues in a timely manner. Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Trained new employees on company policies, procedures, and job responsibilities. Ensured compliance with food safety regulations and quality standards. Enforced safety standards throughout the store including proper use of equipment. Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Team Associate
Selma, AL
Walmart/ Apr 2020 to Jul 2022
Collaborated with other departments to ensure smooth operations throughout the organization.
Provided customer service to clients, including resolving complaints and answering inquiries.
Assisted in the development of team strategies and goals. Advised customers on best practices when using products developed by the team. EDUCATION AND TRAINING
Bachelor of Arts: Biology
Selma University Jun 2014
Selma, AL
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