Human Resources Call Center

Sandra Caster Surrey British Columbia Home: 778-***-****

Apple Email: *************@*****.***

Work History:

**** - **** **** ********* ***** Human Resources Manager

I worked out the Richmond office next to boeing where my duties were mostly hiring. I was in charge of booking interviews for the Alberta office as well as Brititsh columbia where prospects would send in their resume and I would call them back to give them information about the job.

2000 - 2009 Castel Marketing Former Owner / retired

Castel Marketing muti media It is an free online tv, internet, and radio offering services all over the world. It is a free service in partnership with facebook designed to make the world a better place and help the build communities.

is an extention of Castel Marketing which I am retired from. Castel Marketing was a call center with over 20 employees and four offices offering vacation promotions and cruises.

Castel Marketing offices in surrey have been converted to the city hall, the library, the ministry office and a collages at university district here in Surrey.

June 2017 - August 2017 Washington D.C Job title: Advisor

Psychic Source: phone Consultant

Took calls for an American company near Washington DC to answer questions and give customers in America calling me on my home phone a one on one card reading using various methods including ones designed by my grandfather to inform them of their life path and help them with their decisions.

September 2014 - February 26 2016 Calgary Alberta Job title: Advisor

True Psychics: phone Consultant / Spiritual advisor

Took calls from home for a firm in Calgary Alberta that covered the Canadian 1 900 number for psychics. Being a master psychic I did readings for customers on the phone and give advice.

2000 - 2009 Castel Marketing Job title: Owner of Call Center

Castel Marketing North Vancouver / Surrey founder / developer and Owner

Successfully marketed and booked for the US travel Industry

Hired 20 to 50 staff to work from officeand home

Maintained an office staff of 10 - 20

Outsourced serviced up to 10 marketing firms in Canada, USA, and Philippines.

Each firm provided me with 10 to 15 phone representatives

Highlights

·Over 20 years in Costumer Service industry

·Received numerous awards including telemarketer of the year award

·While operating my marketing business received the Trendwest Incorporated award for the highest sales closing percentage for 2001

·Able to do payroll, write cheques, and design scripts.

·Self starter

·Fluent in Farsi and English

·Conducted interview with prospective clients

·Hired, trained and maintained a staff of 10 to 20 employees in my office

·Assisted clients of the phone, set appointments, gave driving directions to the showrooms

·awarded trips, prizes and cruises to selected costumers

·Closed and booked USA travel presentations for beginners in training on the phone

·Managed a team of 20

·booked appointments

·mailed reservations

·Hired, staffed and mentored a high performance sales team

·Oversaw resolution of sensitive and highly complex customer issues

·Maintained an expert level of product knowledge

·Increased client base and show rate

·Exceeded standards

Sandra Caster

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