Customer Service Outside Sales

SAMUEL OMULO

Arlington, TX · 682-***-****

********@*****.***

A collaborative General Management Portfolio and Service delivery leader that thrives in challenging work environments. Results-driven with several years of progressive experience and tenure in the automotive industry, and inventory management. Successful track record of developing effective internal and external communication strategies to support standard operating procedures, large and widely dispersed inventory accountability, fulfillment, forecasting, scheduling, relevant administrative management, and distribution management. Negotiate pricing and maximize rapport with new/existing vendors and customers. Uses analytic data to gauge program success. Highly skilled at creating customer loyalty and retention practices that maximize value for stakeholders.

EXPERIENCE

01/2024- CURRENT

COUNTER SALES, FERGUSON WATER WORKS

WORK WITH BUILDING RELATIONSHIPS,PROVIDING CUSTOMERS WITH PARTS, AND SERVICE TO. GET THE JOB DONE CORRECTLY.

MAINTAIN GREAT CUSTOMER SERVICE.

WORK WITH MANAGEMENT TO TRAIN, AND DEVELOP.

FORK LIFT CERTIFIED

MAKE SURE THAT ORDERS,, ARE PULLED IN A TIMELY MANNER.

09/2021 – 01/2024

PARTS SPECIALIST/OUTSIDE SALES, MHC KENWORTH

vendor relationship management on an interpersonal level in the diesel trucking sector. participates in big box operations regarding small and bulk sales. uses knowledge of the auto mechanical industry and functionality to effectively provide optimal customer service and maximize revenue. successfully works with department leaders to effectively relate to vendor requests.

●Successfully meet outside sales goals

●Develop relationships with new customer and build relationships with existing customers

●Promote products

●Effectively communicate with the customers and suppliers

●Collaborate with third party to outsource parts

●Provide excellent customer service, ensure that customers get their parts expediently using in-house and exterior resources

●Execution of monthly cycle counts and inventory maintenance

●Collaborate with managers to train and develop new counter sales associates

●Develop relationships with suppliers to establish future business relationships

● Maintain sales with respect to LY, Monthly, Daily, and KPI goals as well

10/2020 – 09/2021

INBOUND PARTS SALES, WORLD PAC

vendor relationship management on an interpersonal level. participates in small and bulk sales. uses knowledge of the auto mechanical industry and functionality to effectively provide optimal customer service and maximize revenue. successfully works with department leaders to effectively relate to vendor requests.

●Respond to customer inquiries, provide quotes, and take vendor orders

●Order and source products

●Negotiate sale and purchase prices

●Proactively generate sales and promote company products

●Expedite backorders

●Assist with customer returns

●Interact with customers and suppliers to obtain and fill orders correctly

●Troubleshoot customer concerns

05/2012 – 04/2020

GENERAL MANAGER, O’REILLY AUTO PARTS

Floating store manager of the north arlington district. uses knowledge of the auto mechanical industry to maximize sales and gain rapport with customers and vendors. build orders to delivery specifics and seeks to achieve the highest value of service for customers and vendors.

● Recruit, develop, retain and train team members

● Show consistent sales growth

● Ensure my store projects the proper O’Reilly image

● Follow policies and procedures to efficiently operate the store as a profit center

ASSISTANT STORE MANAGER

● Assisted Store Manager in charge to deliver an overall positive customer experience

● Supported the operation of retail stores

● Developed, trained and mentored store team members to achieve store objectives

● Made schedules

● Delegated job assignments

● Resolved issues when Manager isn’t on duty

● Cataloged inventory management

● Ensured daily tasks are met

RETAIL SERVICE SPECIALIST

● Cleaned

● Stocked

● Focused on Customer Service

PARTS SPECIALIST

● Researched products

● Ensured shelving was accounted for

● Replenished products

08/2006 – 02/2009

ASSISTANT STORE MANAGER, AUTOZONE

ASSISTANT MANAGER OF THE NORTH ARLINGTON DISTRICT. USES KNOWLEDGE OF THE AUTO MECHANICAL INDUSTRY TO MAXIMIZE SALES AND GAIN RAPPORT WITH CUSTOMERS AND VENDORS. ASSIST THE MANAGER IN CONDUCTING MONTHLY SALES MEETINGS. IN CHARGE OF KEEPING OUR INVENTORY IN COMPLIANCE AND STAYING ON TOP OF KPI REPORTS TO KEEP OUR TEAM MOTIVATED.

●Worked through a series of progressive roles, gaining broad-based, multi-function experience

across all aspects of warehouse operations; logistics, inventory management shipping and

receiving

●Managed diverse warehouse functions to provide more efficient operations and ensure

accurate receiving and order filling processes; managed basic business planning

●Oversaw shipping and receiving duties; kept an accurate count of items loaded and unloaded

●Submitted all appropriate paperwork, and reported any discrepancies

●Inspected all orders/shipments for damage, repacking of products, and maintained statistical

data for forecasting to ensure product availability for sales and operation

●Managed inventory tracking, verifying physical inventories, performing daily audits,

reconciling daily fluctuations as needed including daily cycle counting, slot space utilization,

section verification, and all inventory flow to improve inventory accuracy

●Supervised, trained and mentored warehouse personnel processing tasks for the support of

warehouse functions contributing knowledge to improve overall efficiency

EDUCATION

05/2005-06/2006

GENERAL AUTOMOTIVE STUDIES, TARRANT COUNTY COLLEGE

Pending completion

SKILLS

Microsoft Office Outlook, Word, Excel, Power Point

Windows Operating Systems

Warehouse, records, and key account management

Scheduling and troubleshooting

Inventory planning and control

Training and talent development

Adobe Pro, Salesforce, AS400 and

electronic catalog

Shipping and receiving procedures

Google Application

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