Customer Service Branch Manager

Lashonda Jackson

Tel : 863-***-****

**** *** **** ** *********, Fl. 33897

e-mail : **************@*****.***

Summary

Highly accomplished customer service leader. Skilled in exceeding service goals and company expectations by explaining options and maintaining the highest standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems

Key Attributes

• Analytical • Problem Solver

• Energetic • Quality-focused

• Financial Acumen • Team Building and Leadership

• Staff Training & Development • Multitasker

• Customer Focused

Professional Experience

Parts Associate/Inbound/Outbound DB Schenker/Avian Aviation 1/2021- Current Orlando Fl

•Maintain accurate and organized shipping and receiving records.

•Package parts securely for shipment.

•Receive incoming parts and materials shipments.

•Assist in monitoring aviation parts inventory levels

•Maintained 99% API accuracy

•Assisted team to ASA certification

Customer Service Attraction Attendant Universal Orlando 10/2019 10/2021 Orlando Fl

• In a friendly and professional manner, discreetly screens guests for ride requirements and special access needs.

• Loads and unloads ride vehicles, checks ride restraints and lap bars, provides safety instructions, operates control consoles, dispatches vehicles and observes ride monitors to ensure the safe operation of the attraction.

• Safely evacuates the ride in accordance with operating procedures.

• Welcomes and engages guests by delivering themed narrations or story lines and providing attraction information.

• Monitors the queue, makes appropriate adjustments and measures attraction wait.

Assistant Manager Southern Finance 02/2017-09/2019 Augusta Ga.

Making outside sales calls and reporting customer activities to the Branch Manager

Growing the business and connecting customers with the Branch Manager

Collections, both internally and externally

Making written descriptions and appraising value of security. Making written credit recommendations to the Branch Manager for the loan amount and terms

Developing skills to manage others

Customer Service Rep Sitel Corporation 8/2012 - 01/2017, Augusta, Ga.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas

●Meet Metric requirements that included maintain proper call lengths, schedule adherence, upgrade downgrades, and sales

●Helped to train new associates and also develop training manuals for existing associates being introduced to new processes

Sales Associate Walmart Inc 04/2010 – 08/2012 Augusta, Ga.

Provided remarkable customer service

Ensured that merchandise is properly labeled and priced

Replenished stock from the warehouse

Education

Associate Degree Virginia College

Phlebotomist Certification

High School Diploma 2008

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