Human Resources Data Entry
Resume:
Karen Galligan
**** *. *. *. **. Dr.
Monroe, La.71202
*********@*****.***
Human Resources,
Thank you for the privilege to apply for a position with your company. I’ve been unemployed due to the Coronavirus pandemic and any additional gap I will explain in person. Please review my resume to see the skills I’ve obtained over my years of employment. I am ready & able to begin work immediately.
Thank you,
Karen Galligan
EXPERIENCE:
Dr. Terry King
300 Pavillion Rd.
West Monroe, La. 71291
April 5, 2021 to April 7, 2021
• Check in patients
• Set up appointments
• Answer phone
Louisiana Land Bank
2413 Tower Dr.
Monroe, La. 71201
Temporary Receptionist October 2020
• Answer phones and direct the caller to the appropriate person.
• Other general office duties as needed by office staff.
Dean Morris, LLC
1505 North 19th St.
Monroe, La. 71291
Data Entry Specialist (April 2017 – April 2020 due to Coronavirus Pandemic
• Accept incoming bankruptcy and foreclosure referrals from various major banks where their customers are defaulting on their loan.
• Gather required data from the client and various systems to provide the information needed to begin the legal process.
• Work with the bankruptcy and foreclosure departments to establish the various steps required to proceed with the legal process.
• Meet the timelines that are dictated by the client and the judicial system.
• Code each referral with required billable information.
Acme Glass & Mirror
1312 Louisville Ave.
Monroe, La. 71201
Customer Service Representative (February 2017 – April 2017)
• Answer incoming calls regarding pricing and installation of glass in vehicles, home windows, glass table tops, mirrors, shower doors, etc.
• Greet and help customers in a face-to-face setting regarding any product sold for homes or vehicles.
• Kept the customer updated on the progress of the ‘in shop’ repair.
• Contacted the customer regarding any order that was placed through a 3rd party vendor to provide a status of the order and approximate delivery/installation time.
Monroe Packaging
565 Industrial Parkway
West Monroe, La. 71291
Customer Service Representative (January 2016 – February 2017)
• Answer incoming calls regarding general questions and concerns.
• Maintain a high level of professionalism while establishing a positive relationship with each customer.
• Place each order promptly and accurately.
• Provide updates, as needed, regarding the status of the order.
• Maintain a rapport with the companies used in the delivery phase of the orders.
• Ensure timely delivery to the customer.
• Update customer contact information as needed.
• Work closely with management to ensure expected production/delivery dates are met.
J.P. MORGAN CHASE
Monroe, La.
Operations Senior Specialist–Government Insuring (June 2011 – July 2014)
(Data Entry Position)
• Excellent organizational and time management skills.
• Ability to handle and prioritize multiple tasks.
• Research and Analytical skills.
• Auditing loan for FHA and VA as required.
• Maintain service level and production goals.
• Ability to work effectively in a high stress environment.
• Self-motivated.
• Ability to work independently or in a team environment.
• Good typing and data entry skills.
• Additional job responsibilities include receipt of incoming files.
• Review of files to agency and investor guidelines.
• Input information into data entry fields of the FHAC and VA systems using documents from closing and stored in an e-binder.
• Search for missing or corrected documents using imaging systems such as I-Vault and CLOSR.
• When all documentation is correctly signed, dated, and placed in the binder, insure the loan with the government.
Customer Care Professional (May 2010 – June 2011)
• Answer and resolve servicing questions and complaints regarding payments, loan documents, terms, taxes, and insurance.
• Work in an environment requiring listening skills.
• Ability to type and talk while reviewing multiple computer systems to resolve complex customer issues.
• Maintain high customer satisfaction and quality scores while meeting efficiency goals, and strict schedule and attendance guidelines.
• Understanding of mortgage servicing policies and legal compliance regulations.
• Answer inquiries to provide information, consult with customers, and manage difficult customer interactions.
• Excellent communication, analytical and problem solving skills.
• Strong PC skills with the ability to multi-task.
Loan Analysis (June 2009 – May 2010)
• Audit Closing Cost Charges to determine if a reduction is due the customer.
• Consolidate team members reduction amounts including interest. Prepare a wire to be sent to Corporate Accounting.
• Verify that reduction funds were applied correctly and the appropriate comments were placed into record.
• Verify that appropriate dates regarding the wire and funds applied have been placed in the HUD-1 system.
• Review and Audit Government loans.
• Validate Late Rate Percentage and Grace Days.
• Audit the VA Funding Fee Charged.
• Make Mortgage Insurance Corrections.
• Work with supporting Government Agencies such as Housing and Urban Development, Veterans Administration and the Federal Housing Administration.
COMMUNITY SERVICE:
• Susan G. Coleman Race for the Cure
• American Heart Walk
• Alzheimer Walk
Contact this candidate