Customer Service Production Worker
Resume:
Candice Ash
*** ***** ******* ***, ******, MO,
USA, Aurora, United States, 65605
************@*****.***
Versatile professional with over 14 years of experience in customer service, management, and production. Demonstrates strong leadership and training skills, enhancing team performance and customer satisfaction. Known for innovative problem-solving and dedication to seeing projects through to completion. Employment history
Jan 2019 - Aug 2019
Production worker
Tyson at Monett, Mo.
Feb 2018 - Jan 2019
Cashier, truck un-loader, shelf stocker/organizer
Fair Haven Discounted Grocery at Verona, Mo
Operated Leg-line production, ensuring precise cuts and timely shipments, enhancing order accuracy. Re-hung whole chickens from conveyor belts, maintaining workflow efficiency and safety standards. Collaborated with team to meet daily production targets, resulting in consistent output and customer satisfaction. Assisted in maintaining production line efficiency, contributing to timely shipment of products. Collaborated with team to optimize production processes, ensuring quality and consistency in output. Managed cash transactions and reconciled daily balances, ensuring accuracy and accountability. Assisted customers with product inquiries and locating items, enhancing customer satisfaction. Maintained cleanliness and organization of the workspace, contributing to a positive shopping environment. Unloaded deliveries and restocked shelves, ensuring product availability and efficient inventory management. Built and maintained professional relationships with customers, fostering repeat business. Enhanced customer satisfaction by efficiently resolving inquiries and ensuring product availability, boosting repeat business. Apr 2005 - Jun 2011
Carhop/crew leader/asst. mngr.
Sonic Drive-In at Marionville, Mo.
Education
Aug 1990 - May 2003
Southwest R-5 at Washburn, Mo.
Skills
Production Cashier
Stocking Customer Service
Training Management
Additional information
Work Experience
Fair Haven Discounted Grocery
On a day-to-day basis I worked as a cashier handling money & counting my drawer down every evening Working closely with customers To answer any questions they may have had or assist them in nding products throughout the store. Also kept a clean Work area. Unloaded truck One to two times a week. Restock shelves Daily. Maintained a Good Business-like relationship with all customers. The only reason I left this job was to take another job making more money. Unfortunately, this business closed down about a month ago. Work Experience
Sonic Drive-In
As a Sonic Carhop & Crew Leader my job included but was not limited to, oversight of clean work stations preparing icecream orders, drink orders as well as lling/bagging food orders. Friendly interaction with customers continuously and handling large amounts of cash. And being able to count each customers change back to them.
• As assistant manager my job entailed Assisting with the training of assigned staff in the proper use of on the job tools, materials, & execution of their expected job duties.
• Created bi-weekly schedule for 10 or more hourly employees.
• Assisted in performing preventive maintenance where possible to keep equipment in good running condition.
• Often times dealing with unsatis ed customers was necessary. Making sure the problem was resolved and they were completely satis ed was always my intent, but also the most important goal. Managed clean workstations, prepared ice cream and drink orders, ensuring high customer satisfaction. Handled food orders, interacted with customers, and managed cash transactions efficiently. Trained new staff, created bi-weekly schedules for 10+ employees, and maintained equipment. Resolved customer complaints, ensuring a positive dining experience and repeat business. Implemented efficient operational procedures, reducing order preparation time by 20%. Spearheaded the implementation of a new training program, enhancing team performance and customer satisfaction. Coordinated with team members to streamline inventory management, reducing waste and improving stock accuracy.
• I greatly enjoyed all parts of my job(s) here at Sonic in my 6 years being employed there. I left to become a stay at home parent while my children were young and before either started attending school.
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