Customer Service Business Management

DONALD F. TUCKER JR. ******@*****.***

** ****** **** *********** ** 08046 tel: 640-***-****

OBJECTIVE: To obtain an entry-level position in Business Management.

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Management

Major: Finance

EXPERIENCE:

AMERICAN TIRE DISTRIBUTORS, Westhampton, NJ Sep 2022 - present

Delivery Truck Driver

●Safely navigating a box truck while delivering tires.

●Provided customer service while delivering tires to businesses.

●Processed checks, credit cards, and cash while delivering tires.

MRS ASSOCIATES, Cherry Hill, NJ April 2008 - Dec 2021

Recovery Specialists

●Provided customer service and effective negotiation skills when resolving balances.

●Proactively contacted customers with intent to resolve past due balances in a team environment.

●Accurately documented accounts and processed electronic payments.

●Consistently met monthly collection goals.

QUALITY MARKETING, Marlton, NJ May 2006 - August 2007

Telephone Sales Representative

●Proactively generate qualified sales leads for Loan Officers while contacting more than 70 people an hour.

●Counseled customers on various loan parameters needed to qualify for loan.

●Verified loan application for accuracy and proper requirements.

CENDANT, Mount Laurel, NJ October 2001 – July 2005

Loan Analysis, Processing Department

●Counseled a monthly average of 50 individual customers on loan process and documentation needed to close the loan.

●Proactively coordinated documents collection, appraisals, house inspections, surveys, and closing logistics.

●Received promotions from Rightfax Associate, Loan Communicator, to Loan Analysis.

SUMMIT BANK, Edgewater Park, NJ July 2000 – June 2001

Sales and Service Representative

●Provided customer service and accurate cash control while cashing checks, opening accounts, and counseling customers.

●Branch lead region in new account sales by exceeding sales goals.

●Established and solidified relationships with customers and small business owners.

●Specialized in problem solving and conflict resolution.

U.S. Citizen

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