Customer Service Front Desk
Resume:
TS
Tymesha Savoy
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Georgetown Suites/Corphousing Group - Housekeeping Manager Washington, DC
09/2019 - Current
Dupont Circle Hotel - Front Desk Agent
07/2016 - 01/2019
Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
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Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
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Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
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Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
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Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
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Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
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Streamlined front desk operations for improved efficiency and faster service delivery.
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Increased customer loyalty with exceptional communication skills and personalized service.
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Resolved guest issues promptly, resulting in positive feedback and return visits.
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Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
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*******.*****@*****.***
Washington DC, United States 20007
Skills
● Customer service
● Communication
● Policy Development and Enforcement
● Originality and Creativity
● Management Training
● Hiring and Onboarding
● Sales Promotion
● Problem Solving
● Continuous Deployment
● Customer Relationship Management
● Document Control
● Supply Inventory Management
Education
06/2006
Charles Herbert Flowers High School
Springdale, MD
High School Diploma
Certifications
● Project Manager Professional
● Certified Scrum Master
Safeway - Customer Service Cashier
Washington, DC
04/2014 - 06/2016
Quincy Hospitality - Cafe Manager
Washington, DC
07/2012 - 03/2014
Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
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Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
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Streamlined the checkout process for faster service and improved customer experience.
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Maintained a clean and organized workspace, promoting a welcoming environment for customers.
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Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
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Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
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Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
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Collaborated with team members to ensure smooth operations during peak hours.
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Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
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Trained cafe employees to consistently exceed customers' expectations and provide superior service.
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Handled business administration functions such as payroll, cash register counting and supply ordering.
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Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
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● Secured daily cash by verifying totals and making nightly deposits.
● Oversaw daily operations of the cafe.
● Kept cafe in full compliance with health code standards.
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