Guest Services Branch Manager
Resume:
Carl Edwards
Successful and dedicated hospitality professional, with a solid track record in talent
development in leadership and operation management. Excelling revenue management strategy and sales; consistently exceeding all expectations. Provides incisive leadership in taking on new challenges, excels in improving budget management, cost & risk containment, guest services, employee engagement and training.
4463 Carolina Street
Gary, IN, 46409
*.***********@*****.***
EXPERIENCE
Adapt Health, Oak Forrest, IL — Medical Branch Manager September 2021- PRESENT
● Responsible for the overall performance and operations for the Oak Forrest branch providing knowledge and leadership to clinical and non clinical employees in the region
● Establishing relationships with local hospitals,hospice partners and other community referrals ensuring that our services are performed in accordance with the state and local laws, rules and regulations
● Exceeding company goals by developing new effective patterns to reduce lack of inventory and in house patient equipment setup time
● Address service concerns, resolving patient equipment issues assisting with preventive maintenance, providing service check and in home patient assessment regarding equipment setup and service
● Responsible for hiring qualified staff and providing extensive on board training via professional and educational literature, educational workshops and daily biweekly compliance training the company requires
● Ensuring that all services are performed in accordance with the state and local laws, rules and regulations
● Develop and maintain working knowledge of current HME products and services offered by the company.
Darden Hospitality, Burbank, IL — General Manager
April 2017- July 2021
● Responsible for all staff recruitment, training and overall performance of the restaurant
● Effectively lead and motivating staff, increasing productivity and employee retention
● Manage weekly inventory and vendor relations to ensure cost-effectiveness in purchasing of food, beverages and various supplies
● Accountability for P/L; manager, sales and recording/reporting of these activities
● Preparations and tracking of budgets while also meeting objectives for sales,volume
● Engaged in the process of maintaining excellent customer service- being accountable to every customer and my team Motel 6 Corporation, Hammond, IN — Regional Manager February 2012- June 2021
Actively overseeing the growth in sales in revenue for 12 hotel SKILLS
Sales & Marketing
Management
Commitment to Customer
Service
Revenue Management
Budgeting
Hands-On Management Style
Astute Relationship
Management
Self-Starter
Leadership
Process Improvement
Project Management Planning
Education
Palos Heights, IL Alan B.
Sheppard High School May
1985 General Studies with a
focus in Journalism and
Business
properties in the Chicagoland area and Northwest Indiana region
Reporting to the Vice President of the company regarding the performance of all general managers and properties– setting and accomplishing financial goals for the region to increase maximum profitability for the company
Playing a key role in planning and developing new property locations and rehabilitating older properties and renovation budgeting–working closely with the marketing and sales team to organize grand openings and job fairs for employment
Reviewing all P/L reports from all properties– implementing a balance for all locations setting specific budgets for each location to increase the company’s revenue
Coach and hire new general managers–work directly with general managers setting goals for the location of the property. Reviewing all the company’s SOP and provide training and coaching in regards to marketing, inventory, operational plans, budgets and hiring new talent
Proactively travel throughout the region to ensure hotel needs are met– interacting with employees and general managers providing coaching and training when necessary to increase sales revenue within our region
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